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Sunset Ford
Sumner, WA
871 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 871 reviews
September 26, 2021
Found right truck - convenient and friendly dealership for the most part. Made a good deal and feel like sales and sales management were on point and wanted to get things done. Finance was somewhat apathe for the most part. Made a good deal and feel like sales and sales management were on point and wanted to get things done. Finance was somewhat apathetic and was slow to follow-up on their responsibilities even though it was a cash deal. More
by STICKNEYJH
Verified CustomerEmployees Worked With
Dan
September 24, 2021
Brought in for oil change and tire rotation. Stood in front of service desk for 5-10mins without any acknowledgement even though CSR right in front of me wasn’t on the phone. A man who came out from insi front of service desk for 5-10mins without any acknowledgement even though CSR right in front of me wasn’t on the phone. A man who came out from inside saw me and interacted right away. I should’ve got his name. Car service itself was really fast but not washed or offered a car wash token when complete. More
by CPIPER430
Employees Worked With
No name of rep at desk, female
September 23, 2021
I have bought a few vehicles from Tommy Bonter at sunset Ford now and it's always a great experience I will definitely be coming back for future purchases Ford now and it's always a great experience I will definitely be coming back for future purchases More
by LEE36
Employees Worked With
Tommy Bonter
September 23, 2021
This is my 3rd time buying a vehicle from sunset ford, I always leave happy, Ceaser was great very friendly and made the process easy. Will be back in the future. always leave happy, Ceaser was great very friendly and made the process easy. Will be back in the future. More
by KKSANGEL01
Employees Worked With
Ceaser and Matt
September 23, 2021
Not sure if staff is short but getting people to take calls is tough. I called 3 times and was told someone would call me back, after being put on hold. Nobody called back. Finally, the receptionist t calls is tough. I called 3 times and was told someone would call me back, after being put on hold. Nobody called back. Finally, the receptionist told me to just bring my truck in and someone would address the oil leak that was happening after a recent oil change (turned out to be a loose filter). I give the receptionist high marks for trying but everyone else in the service department failed - supposedly the calls were routed to the Service manager and Service Director. Not good "Service". More
by DBCWILLIAMSON
Employees Worked With
Receptionist, Dawn in Service (she did a good job).
