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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.6
871 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

September 30, 2021

Our new vehicle was sold at a fair price We got most of Our new vehicle was sold at a fair price We got most of what we were looking for More

by alejo_robles
Price
Recommend Dealer
Yes
Employees Worked With
Ceaser
Report | Print
Sep 30, 2021 -

Sunset Ford responded

Here at Sunset Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the vehicle they desire! We are glad to hear you enjoyed your experience, Alejo. It was a pleasure having you at the dealership. We appreciate your review! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 30, 2021

Sunset Ford did a great job with my recent oil change! Very quick work and friendly service. More

by DEAN1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor- a dude. Can’t remember his name
Report | Print
Sep 30, 2021 -

Sunset Ford responded

Dean, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 30, 2021

I had to get my brand new car repaired through insurance from hitting a deer and Scott Hummel made it a fast, stress-free process. He made sure to communicate with me throughout the whole thing and was very More

by MINNIEFRETZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hummel
Report | Print
Sep 30, 2021 -

Sunset Ford responded

Minnie, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Sunset Ford, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 30, 2021

Great service! In and done without a hitch. Thanks again Great service! In and done without a hitch. Thanks again Tammy and Bob for the great care. More

by Lori
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy, Bob
Report | Print
Oct 03, 2021 -

Sunset Ford responded

Thank you, Lori! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

Oct 04, 2021 -

Lori responded

Great Service! Thanks again Tammy and Bob for taking such good care of me!

September 29, 2021

We felt that we were treated fairly and honestly. What We felt that we were treated fairly and honestly. What impressed us the most was that our sales person Tom Horne remembered what our requests were a More

by GMONDOUX
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Horne
Report | Print
Sep 30, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We're glad to hear that you found your experience with Tom to be a positive one. Congratulations on your new truck. Please let us know if we can be of any further assistance. We're always happy to help. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

Sep 30, 2021 -

GMONDOUX responded

How much are your Front rubberized floor mats, thank you so much

September 29, 2021

Overall satisfied with my service, however the staff felt very intimidating and unwelcoming to brand new customers during check-in and when handling paperwork. More

by Natalie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can't remember either names
Report | Print
Oct 16, 2021 -

Sunset Ford responded

Natalie, We're terribly sorry to hear we came off as intimidating, customer satisfaction is our number one priority and it's hard to deliver that when our customers are uncomfortable. At your convenience, please send any unsatisfactory details of your visit to wecare@sunsetautofamily.com and we will do what we can to foster a more welcoming environment in the future. Thank you very much for your feedback and your time. Please email us at wecare@sunsetautofamily.com

September 28, 2021

Took care of 2 recalls, did repairs as well as lube and oil. Kept me informed the entire time. Good Serrvice More

by dma2316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn, did not know the others
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Sep 28, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 28, 2021

I find it incredibly frustrating when dealers don't post the prices of their cars publicly, either online or right on the car in the lot. It feels shady when you call them and they don't know and it feels t More

by COREY.MCNALLY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim, John and Aron
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Sep 29, 2021 -

Sunset Ford responded

Corey, Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 28, 2021

Not communicating well when try to schedule and what was done. I have to go in to the shop after not getting call back for over a week. More

by ckireland610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dawn
Report | Print
Oct 15, 2021 -

Sunset Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please email us at wecare@sunsetautofamily.com

September 27, 2021

Have been taking my car here for oil changes since I bought it. Have been satisfied. More

by sterzikr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't know
Report | Print
Sep 27, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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