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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.6
871 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

October 04, 2021

Only dealt with service department, but every thing went good. The car works fine. Thankyou. More

by Rcrainwater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
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Oct 04, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience working with our service department here at Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 03, 2021

Came back for a second chance but still customer service is at the bottom for this whole dealership. More

by Jeff Omaits
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
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Oct 20, 2021 -

Sunset Ford responded

Thank you, Jeff, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please email us at wecare@sunsetautofamily.com

Oct 20, 2021 -

Jeff Omaits responded

You are always welcome to reach out. Customer service you could say is a passion of mine and I'm always open to help.

October 03, 2021

Greasy figure prints all over my steering wheel, and console. While my service was done properly, the way they left my vehicle was absolutely unacceptable. More

by jonislitzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Idk
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Oct 20, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

October 03, 2021

Working with Aron and Steven was easy and a great experience. We will definitely said family their way. Thank you for helping us find the right SUV. More

by Tonihoney2269
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aron, Steven
Report | Print
Oct 03, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad to hear that Aron and Steven were able to help, and we hope to see you again! Congratulations on your new SUV! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 03, 2021

I like this dealership, however I wish the service people did a little better job. More

by M24047
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
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Oct 04, 2021 -

Sunset Ford responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. Thank you again for your input, and we hope to hear from you soon. You may reach out to us at your convenience at wecare@sunsetautofamily.com. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 03, 2021

Tammy and Jordan are great awesome customer service fast easy love coming here to get my vehicles serviced More

by BLACK_DONNIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy and jordan
Report | Print
Oct 04, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tammy and Jordan here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 02, 2021

Tommy Bonter was extremely knowledgeable and professional. He found me the right vehicle for my needs and budget. Highly recommend. More

by TACFIREMEDIC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Bonter
Report | Print
Oct 03, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with Tommy here at Sunset Ford. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 01, 2021

The service manager was kind and efficient when it came to servicing my Ford vehicle More

by kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
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Oct 03, 2021 -

Sunset Ford responded

Thank you so much, Kelly, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 01, 2021

Great service,, I’ll always recommended to my friends and coworkers,, they always on schedule More

by ROGELIOEDGAR1982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Oct 03, 2021 -

Sunset Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 01, 2021

Poor customer service maintenance department very rude very argumentative unprofessional some what bullying would not recommend tammy and scott More

by GUSVILLEGAS275
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tammy scott
Report | Print
Oct 20, 2021 -

Sunset Ford responded

We're sorry to hear, Agustin, that your visit didn't meet the high standards that guests have come to expect from our dealership. Thank you for providing your contact information and someone from our management team will be in touch with you soon. We'd love to get to the bottom of this and turn things around for you. Please email us at wecare@sunsetautofamily.com

Oct 20, 2021 -

GUSVILLEGAS275 responded

Let just forget about it maybe next experience will be better if not then we can move forward i appreciate your response to the issue thank you

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