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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.6
871 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

October 08, 2021

Staff was friendly and prompt! Very clean work area. Very good at the reminders through text and email. More

by SHALINGO
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 10, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 08, 2021

Always a pleasure. Fast and professional service. I will continue to take my Truck here More

by ADAM.T.RODGERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 10, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Adam, and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 07, 2021

No update for repairing process. Bad communication. No responsibility for damages during repairing process. It was very unhappy experience More

by johnseong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No info
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Oct 24, 2021 -

Sunset Ford responded

John, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please email us at wecare@sunsetautofamily.com

October 07, 2021

Service was provided as requested in a timely and professional manner. Scott was friendly and efficient. More

by RVLOCKWOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
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Oct 07, 2021 -

Sunset Ford responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 07, 2021

I had a car emergency because the oil leaked out of my car. Sunset Ford, without hesitation, replaced the oil plug and sent me on the road again! They actually saved me from what could have been a major d More

by kaabernathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby
Report | Print
Oct 07, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 07, 2021

they are very serious guys and I appreciate them, I'm glad they were able to help me thank you very much More

by PALANDANDANI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danil
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Oct 07, 2021 -

Sunset Ford responded

Thanks for your feedback on your recent visit to Sunset Ford. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 07, 2021

Completely satisfied. Dawn kept me updated on work and cost. Much appreciated. I will return More

by Beth Chapin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
Report | Print
Oct 07, 2021 -

Sunset Ford responded

Beth, It's great to hear that Dawn was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 07, 2021

When I bought this car new, I also bought an extended warranty that I was told covered the car bumper to bumper. When I tried to use it for a piece of trim that was comming loose they told me it wasn't More

by mgitt444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamy
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October 05, 2021

They were efficient & professional. Customer service was excellent. Very happy with the service. Good job More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
Report | Print
Oct 05, 2021 -

Sunset Ford responded

Thank you, Susan, for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 05, 2021

Came in with check engine light on left with check engine light still on, was told they don't know why it's on More

by kagedoutlaw13
Recommend Dealer
No
Employees Worked With
Called Bob Hogan
Report | Print
Oct 22, 2021 -

Sunset Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please email us at wecare@sunsetautofamily.com

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