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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.6
871 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

October 18, 2021

John was great and very helpful through the whole process. Helped with every step of the process. More

by CVROCKEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
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Oct 18, 2021 -

Sunset Ford responded

Thank you! John and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 18, 2021

Our salesman Ceasar was patient & knowledgeable not pushy. Both him & finance mgr stayed way after close to complete the sale. More

by BRENDA964
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ceasar
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Oct 18, 2021 -

Sunset Ford responded

Brenda, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Sunset Ford are glad to have you as a customer. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 18, 2021

Scott was rude, I brought my car in at the appointed time 8:30am they refused to do the work did oil change instead and took 9 hours to do it in, then refused to give me my keys until paperwork was done! Sco More

by Dede Ansite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
Report | Print
Nov 04, 2021 -

Sunset Ford responded

Dede, Thank you for this feedback, Dede. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please email us at wecare@sunsetautofamily.com

October 17, 2021

Happy that they were able to complete my repairs despite the fact that the work increased between making my original appointment and the date of service. But they failed to reply to a text to their service More

by POKERANDCIGARS@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Oct 18, 2021 -

Sunset Ford responded

Thank you for taking the time to leave us your feedback. We will be sure to share your comments with our team. If you'd like to discuss things further, please reach out to us at your convenience. We appreciate your business. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 16, 2021

No complaints. The work was done in a reasonable amount of time and they had the tires I was looking for in the size I needed. More

by jonah.pellett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Oct 17, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts, Jonah, about your experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 16, 2021

The service was exceptional as were the service department members. Much better than your local Ford competitor. More

by JERI.LIPE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Oct 17, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 16, 2021

Great service. TJ Strecker is the best! Like doing business with Sunset Ford always been a fan! More

by LLW4959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ Strecker
Report | Print
Oct 17, 2021 -

Sunset Ford responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 15, 2021

Thank you for your accommodating, helpful and speedy service...we appreciate your service department... especially Tammy! More

by LeighAnn Dryer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 16, 2021 -

Sunset Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Tammy. Please don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 15, 2021

Friendly good service. Communicated well when additional issues that came up that needed addressing. Appreciated the staff More

by SWOODBURY1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember name
Report | Print
Oct 16, 2021 -

Sunset Ford responded

We appreciate you taking the time to leave us a great review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 15, 2021

Went in for one problem, they found four. All fixed and I'm happy. Nice to have mechanic looking for other problems. More

by johnpdineen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Oct 16, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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