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Sunset Ford

Sumner, WA

3.6
871 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

October 22, 2021

Thank you so much. We love our Ford Fusion. Thank you John Kim, our salesman, for knowing so much about all of the cars we looked at. We feel like we got a great deal and warranty for our vehicle. More

by MINNA.YAZZIE143
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kim
Oct 24, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with John to be a positive one. We hope you enjoy your new Ford Fusion, and don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 22, 2021

They were very friendly and professional. The process was very easy and fast, before I knew it they had all the paperwork ready and we were on our way home with our new truck. More

by ESTJIMTIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ceasar
Oct 24, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 22, 2021

Scott is the best. The service is outstanding and prompt. Very available appointment times. Work is done as promised. More

by PBROOKSZTMCT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Oct 24, 2021 -

Sunset Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Sunset Ford, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 22, 2021

I was not very impressed by the communication at this dealership, I was constantly having to call them to get updates on my truck. However when i did get ahold of someone there i was taken care of rig More

by JOZEFFC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug, David, Justin and Trey
Oct 24, 2021 -

Sunset Ford responded

Thank you for taking the time to submit a review. We take pride in good customer service and are happy Trey was such a big help however regret the communication problems you encountered. If you would like to further discuss your concerns, feel free to contact us at wecare@sunsetautofamily.com at your convenience. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 21, 2021

Service manager Bob went far above and beyond to help me identify the problem with my F-150. I'll be returning here for service moving forward. Great communication and effort on the entire service team. Tha More

by JGORDIUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob and Dawn
Oct 21, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Bob delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 21, 2021

Dawn in the service department is a rockstar. She is very good a communicating and follows up in a timely manner on the things she says she will do. I highly recommend going to see them with you servic More

by JASON.SAMPSON.JS8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
Oct 21, 2021 -

Sunset Ford responded

Thank you so much for your kind words, Jason, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 21, 2021

The service was quick and efficient. The service people were very polite. I would certainly take my car there in the future. More

by theonnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 24, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 20, 2021

The staff was very friendly and service was completed quickly. Sunset has always provided great service. More

by steven.c.kasemeier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
Oct 20, 2021 -

Sunset Ford responded

It's great to hear, Steven, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 20, 2021

My family and I had such an amazing and effortless time purchasing our tricks from Craig. We appreciate the customer service. More

by BRAZENHEARTSTATTOO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
Oct 21, 2021 -

Sunset Ford responded

Congratulations on the purchase of your new trucks! We are so glad that we had the opportunity to work with you, and that Craig could make this a top-notch experience! We look forward to continuing to serve you in the future! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 20, 2021

Great customer service! Definitely recommend if you want an overall great buying experience. Thank you! More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave, Chris
Oct 21, 2021 -

Sunset Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, Mark! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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