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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.6
871 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

October 29, 2021

I was quick, the service was good and fixed what I asked and it and worked inside my schedule. More

by brianmmhash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Nov 01, 2021 -

Sunset Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 28, 2021

Fast and courteous, no problems noted. Thanks for the fast service and ease of making an appointment More

by corrine.upton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Holmes
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Oct 29, 2021 -

Sunset Ford responded

Corrine, we appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 28, 2021

The service department needs to communicate better with their customers on pragmatic problems or schedule delays More

by POLLARD2000A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
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Nov 14, 2021 -

Sunset Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please email us at wecare@sunsetautofamily.com

October 27, 2021

Has very friendly staff and service. Has shuttle service if required and on time schedule. No pushing sales when I'm in need of more service or a newer truck I'll be back. More

by JAMESSCHAEWE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
At least 3 I was in and out I didn't remember names
Report | Print
Oct 28, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with Sunset Ford. We appreciate your business, James, and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 26, 2021

Great help with great deals. Our dealer really made an offer we couldn't refuse and still is working for us to get our truck prepared for us More

by ADRIANJRMENDIOLA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John kim
Report | Print
Oct 26, 2021 -

Sunset Ford responded

Adrian, Thank you for sharing your experience with us! We're happy to hear it went well working with John and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 24, 2021

Service center only told me how much it would cost to fix my car and what the name of the part they needed to replace was. No one explained what exactly they were going todo to my car and I felt like I was t More

by alexamcnaughton01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Nov 10, 2021 -

Sunset Ford responded

We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we appreciate your time and your feedback. Please email us at wecare@sunsetautofamily.com

October 23, 2021

Both the clerk when I made my reservation on the phone and the clerk when I brought my truck in ask me if I wanted my tires rotated and I said yes. They were not rotated. I also was not offered that coupo More

by NOVAKED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know.
Report | Print
Nov 10, 2021 -

Sunset Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message at wecare@sunsetautofamily.com with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 23, 2021

They made the purchase very simple and efficient. I am very happy with my car. More

by Gsingh726
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Russell
Report | Print
Oct 24, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 23, 2021

The whole team from the tech to the service writer did an amazing job, on time curtious and professional More

by SURGE.MULYAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Oct 24, 2021 -

Sunset Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 23, 2021

Good cs need improvement for waiting period on services(oil change appts.) Right now it's almost like 2 weeks all other places it's first come first serve, thanks.. More

by SMORTENSEN545
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Russel
Report | Print
Oct 24, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and regret the unusually long wait time you encountered. Please reach out to us at wecare@sunsetautofamily.com if you would like to discuss your visit further. We look forward to seeing you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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