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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.6
871 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

November 05, 2021

Every time we have taken our car there they have been polite and prompt. We would recommend you. More

by Antobytoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
Report | Print
Nov 06, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 04, 2021

Always timely, good communication and customer service. Little pricey on the "diagnosing" even though I expressed the issue More

by FIREJEFF911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 04, 2021 -

Sunset Ford responded

Jeff, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 04, 2021

Aaron was awesome, I ordered a 2022 SuperDuty from factory due to stock issues, communication was great through the process. More

by CONNER.SAUVE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Nov 04, 2021 -

Sunset Ford responded

Conner, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your 2022 Super Duty! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 04, 2021

Great experience. Everything went according to plan just as the tech said it would. Easy More

by adam.r.rubens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Report | Print
Nov 05, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Adam, and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 02, 2021

Fair prices, good reliable work. Will use again and recommend to my friends. Really like them. More

by DMZMPZ12215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lady at end of counter
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Nov 02, 2021 -

DMZMPZ12215 responded

Yap

October 31, 2021

Clay, Dave, and Austin were extremely helpful in the process of buying a car. They walked he through the whole thing and helped me get my bronco More

by jon.cullen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay, Dave, and Austin
Report | Print
Nov 01, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Congrats on your new Bronco! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 30, 2021

Tom Horne is your man! He will take care of all your buying needs! Trustworthy! More

by JVILLANUEVA1220
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Horne, Ray, Matthew V.
Report | Print
Nov 01, 2021 -

Sunset Ford responded

Thank you for your business and this review. We're happy to hear that Tom and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 30, 2021

I was very happy with the excellent care my car received by your staff. From the nice lady at the service desk to the unseen hero who did my oil change. Well worth driving to Sunset Ford from Issaquah! Than More

by LMOHON465
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service desk
Report | Print
Nov 01, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 30, 2021

Dealership doesn't share info from one location to the other. Made it difficult to get warranty work done timely. I will not recommend Sunset to any friends or family. More

by HARLANWORBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Nov 17, 2021 -

Sunset Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please email us at wecare@sunsetautofamily.com

October 29, 2021

Fast and easy dropped my vehicle off for an oil change, tire rotation and warranty work. More

by birddoggrizzly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
Report | Print
Nov 01, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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