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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.4
875 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 875 reviews

November 05, 2021

I purchased a car and warranty and spent $63,000.00 and have made one car payment! I had water gushing I’m my back speaker!! I spoke with 3 different people 2 in service 1 in sales they said they will call More

by RLEEN35599
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott,Tom
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Nov 22, 2021 -

Sunset Ford responded

We're very sorry to hear that we have yet to get back to you about this critical service need. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? We appreciate your feedback and want to resolve this for you as quickly as possible.

November 05, 2021

I was in and out in 30 minutes. Doesn't get any better than that. More

by JOSLANDING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Holmes
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Nov 05, 2021 -

Sunset Ford responded

Thank you for taking the time to leave us a great review. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 05, 2021

Waited for less than hour, received detailed checklist on how the brakes were,fluids, battery etc. Good experience, I'll be back More

by CBROWN328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachal
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Nov 06, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 05, 2021

Donny Wheeler took care of us and listened to our needs. He is a great guy! More

by TARAMAJERUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Wheeler
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Nov 06, 2021 -

Sunset Ford responded

Thank you, Tara! Here at Sunset Ford, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 05, 2021

Every time we have taken our car there they have been polite and prompt. We would recommend you. More

by Antobytoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
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Nov 06, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 04, 2021

Always timely, good communication and customer service. Little pricey on the "diagnosing" even though I expressed the issue More

by FIREJEFF911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
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Nov 04, 2021 -

Sunset Ford responded

Jeff, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 04, 2021

Aaron was awesome, I ordered a 2022 SuperDuty from factory due to stock issues, communication was great through the process. More

by CONNER.SAUVE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
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Nov 04, 2021 -

Sunset Ford responded

Conner, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your 2022 Super Duty! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 04, 2021

Great experience. Everything went according to plan just as the tech said it would. Easy More

by adam.r.rubens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Nov 05, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Adam, and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 02, 2021

Fair prices, good reliable work. Will use again and recommend to my friends. Really like them. More

by DMZMPZ12215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lady at end of counter
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Nov 02, 2021 -

DMZMPZ12215 responded

Yap

October 31, 2021

Clay, Dave, and Austin were extremely helpful in the process of buying a car. They walked he through the whole thing and helped me get my bronco More

by jon.cullen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay, Dave, and Austin
Report | Print
Nov 01, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Congrats on your new Bronco! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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