Sunset Ford

The worst services ever, they doesn't care abut give a a good service. Scott is the name of the person who attende me good service. Scott is the name of the person who attende me More

Service was good. Won't recommend sunset again to any of Service was good. Won't recommend sunset again to any of my friends due to management and owners Service was good. Won't recommend sunset again to any of my friends due to management and owners More

Special thank you to Scott who checked me in to get my Special thank you to Scott who checked me in to get my car fixed he was very kind and welcoming! He set me up in a nice loaner while my car was being Special thank you to Scott who checked me in to get my car fixed he was very kind and welcoming! He set me up in a nice loaner while my car was being serviced. When I picked up my car, Craig Was the one who assisted me and as I can expect it I received an excellent care and service on my car! Thank you for having such employees! I have a great experience every time! I would recommend you! More

Had everything done as planned and done well. Very professional. Made the truck look and smell like new. professional. Made the truck look and smell like new. More

Service was excellent, and timely. Service depth. Could do a better job of keeping customers updated on vehicle status. do a better job of keeping customers updated on vehicle status. More

Always a great experience with Sunset, sales and car selection is the best in the area. selection is the best in the area. More

Everyone was helpful and friendly and helped me find what I was looking for! Focused on the features, price range and other specs I asked about I was looking for! Focused on the features, price range and other specs I asked about More

They always get me in quickly, and do great work. They are incredibly accommodating with my schedule! are incredibly accommodating with my schedule! More

Sales side was great, couldn't have asked for a better experience. Finance side on the other hand was another story. By mistake, the paperwork I signed was for the wrong vehicle and subsequently the wrong experience. Finance side on the other hand was another story. By mistake, the paperwork I signed was for the wrong vehicle and subsequently the wrong price. I was notified prior to picking up my vehicle that I would need to re-sign the paperwork for the correct vehicle and that it would be a bit more expensive (about $2,800 more). When I re-signed, the finance member assured me that I would actually be getting the same price I had originally signed for as the paperwork mix up happened on the dealership's end through no fault of my own. I noticed the price was still more on the new paperwork and questioned it, but I didn't have the original paperwork with me to dispute it. I contacted the finance member via phone call on 10/18/21 after I was able to compare the new paperwork to the old and they instructed me to send copies showing the price discrepancy via email. I did so and since then, the finance team member has been radio silent. I have sent multiple followups to this person but to no avail. I believe they may have misspoke about giving me the same the price but for whatever reason don't want to own up to that. If they were mistaken and told me that, I would understand. However at this point (nearly 3 weeks later) it is clear they are blatantly ignoring me and that just comes across as unprofessional. I would consider returning to this dealership for a future purchase for the sales side, but I would be hesitant to work with the finance side again. More