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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.5
874 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 874 reviews

November 17, 2021

From the moment I walked in to the moment I drove away they were great. They got my details and presented me with a ton of options. Walked me through each bit, gave me one heck of a test drive route sugge More

by M.BIERNOTH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caesar
Report | Print
Nov 17, 2021 -

Sunset Ford responded

Thank you so much for choosing Sunset Ford! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 16, 2021

Got a fair deal, they were attentive (including management) when there was an immediate problem. More

by DBDB6591
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Wengert (sales), Service manager and General manager (names?).
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Nov 16, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience working with Joe and our team here at Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 16, 2021

Quick and friendly service, didn't feel pressured to buy...would recommend this place for 1st time buyers :) More

by KENNETH-TAIMANGTO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanis Daniels
Report | Print
Nov 17, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. Congratulations on your new vehicle! We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 15, 2021

The people seemed friendly and willing to help find the right car and the right deal for us. More

by BMQ486
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ceaser
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Nov 16, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 14, 2021

They got me in right away when no one else could and took care of all my needs. More

by HARRISON204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My service tech
Report | Print
Nov 14, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 13, 2021

Very nice, calm environment. Quick appointment schedule and love the shuttle service. See you againsoon More

by WENGER60
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 14, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 12, 2021

I was out in less than an hour which I appreciate. Staff was very courteous and professional. More

by nelson-brad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Holmes
Report | Print
Nov 14, 2021 -

Sunset Ford responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 11, 2021

They are awesome Rachel and Tammy and the crew there are professional,my appointment was 4pm,they took me in 3 hours early an hour later I get a called my vehicle was ready to pick up. More

by limzjrleaito26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
Report | Print
Nov 12, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 11, 2021

Once again, your service personnel were friendly, provided a fair price and were q I ick to serve. Thanks for your excellent service! More

by artpierce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR and Chris and the lady at the counter
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Nov 12, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 10, 2021

The worst services ever, they doesn't care abut give a a good service. Scott is the name of the person who attende me More

by ANDREAJAZMYN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
Report | Print
Nov 18, 2021 -

Sunset Ford responded

Once more, we apologize for the unacceptable standard of customer service you experienced on your visit. Sunset Auto Family strives to provide perfect satisfaction to all of our customers, but sometimes mistakes happen and things fall through the cracks. However, even if no one is perfect, Sunset Ford makes it a point to make things right when things go wrong. We are sending you a refund for your service bill and have logged your complaints for future training opportunities. We hope to see you back soon. Thank you for your service and your time.

Nov 18, 2021 -

ANDREAJAZMYN responded

Thank you for your response, I agree with you no one's is perfect, I hope next time we need a services everything gone better, God bless you

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