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Sunset Ford

St. Louis, MO

4.7
5,947 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 5,947 reviews

October 02, 2013

Casey went out of his way to help me even though it didn't involve a sale. He helped me arrange an anniversary surprise for my husband to take pictures of his '65 Mustang at the dealership. He could no More

by DavidGuess
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Heutel, Casey Fowler
Oct 02, 2013 -

Sunset Ford responded

Thank you for your kind words. We strive to go above and beyond for all of our customers and Casey is a shining example of this service. We are delighted to hear about your great experience and hope to see you in again soon. Please let us know if there is anything else we can help you with. Thank you James K. Heutel, President jkheutel@sunset-ford.com

September 30, 2013

When I decided to purchase a used car, I decided on an American made vehicle. I searched on-line and found a great deal on a Ford Focus. I immediately sent an email to the dealer and it was answered in More

by debdavisbee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Dopuch
Oct 02, 2013 -

Sunset Ford responded

Thank you for taking the time to review us and choosing Ford for your new vehicle. Dan is a great member of our team and we are happy to hear that he was able to help you. Please let us know if there is anything else we can do for you. Until next time, take care! James K. Heutel, President jkheutel@sunset-ford.com

August 03, 2013

On Friday, Aug. 2, I was forced to bring my Expedition in as I needed an emergency Repair. It was about 1:30 on Friday afternoon and I had a " Caliper " on my left front wheel that was frozen up and wa More

by jackschutt55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager
Aug 05, 2013 -

Sunset Ford responded

Thank you for taking the time to review us. We are happy that everything worked out and Scott was able to have your Expedition ready by end of day. We will be sure to pass along your kind words to him. Please let us know if there is anything else we can do for you. Until next time, take care! James K. Heutel, President jkheutel@sunset-ford.com

July 18, 2013

Sunset Ford is by far the best dealership we have every worked with. All of the staff were extremely helpful and knowledgeable. We would definitely recommend this dealership (already have and it resulted More

by bmanar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Larry Burchardt
Jul 19, 2013 -

Sunset Ford responded

Thank you for your glowing recommendation and kind words. We appreciate you taking the time to review us and enjoy hearing feedback from our customers. We strive for excellent customer service and satisfaction and we are happy to hear about your great experience. Please let us know if there is anything we can help you with. Take care, James K. Heutel, President jkheutel@sunset-ford.com

June 01, 2013

Excellent facility employed by friendly people working hard to ensure you get what you want. This is a great place to buy your first new car. More

by kricky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Burchardt
Jun 03, 2013 -

Sunset Ford responded

Thank you for your kind words! We truly value our employees and customers and want them both to feel at home at the dealership. Please let us know if there is anything else we can help you with. Thank you, James K. Heutel, President jkheutel@sunset-ford.com

May 26, 2013

This was great all around. We went to look but the deal was so good, the service superior, and the vechile just right we had to make the deal. We would recommend the dealer to any one. Chris in finance s More

by ehrhartm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 28, 2013 -

Sunset Ford responded

We are glad to hear that you had a great experience. Customer service is very important to us. Thank you for your recommendation and we hope to see you in again! Please let us know if there is anything else we can help you with! Take care, James K. Heutel, President jkheutel@sunset-ford.com

May 17, 2013

We have purchased previously from Sunset and worked with Jon we appreciated how he helped finding a car for our daughter after hers bit the dust . When we pulled into the dealership with the Sunfire making More

by annhil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 20, 2013 -

Sunset Ford responded

Thank you for taking the time to review us! It is always great to hear from customers! We are glad your daughter loves her new G6. Please let us know if there is anything else we can help you with. We look forward to seeing you in again for your new Edge! Take care and drive safe! James K. Heutel, President jkheutel@sunset-ford.com

April 26, 2013

Dan was very thorough with explainng the car and helped set up the sync for the phone. He knew the features of the car very well and explained them clearly. More

by kawalc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Dopuch
Apr 30, 2013 -

Sunset Ford responded

We are so glad Dan was able to help you. Please let us know if you have questions regarding the SYNC system or any other features of your new car! Take care and drive safe, James K. Heutel, President jkheutel@sunset-ford.com

April 15, 2013

We special ordered our car because we were so particular about everything on it. Steve was very patient with us and helped us get the best deal. We had so many questions. If he was unable to answer them he More

by dlao3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2013 -

Sunset Ford responded

We are happy that Steve was able to help you customize the perfect vehicle! He is a great member of our team and we are glad that you are enjoying your new Escape! Please let us know if there is anything else we can help you with! Thank you, James K. Heutel, President jkheutel@sunset-ford.com

April 10, 2013

I can home from work one afternoon and asked my wife is she wanted to test drive a new Ford Escape. Luckily we picked Sunset and double lucky we got Cory as our salesman. He did a great job and got us a More

by tony1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 11, 2013 -

Sunset Ford responded

Cory is a great member of our team and we are so glad that he was able to help you with the purchase of your new Escape. Please let us know if there is anything else we can help you with! Take care and drive safe! James K. Heutel, President jkheutel@sunset-ford.com