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Sunset Ford

St. Louis, MO

4.8
6,027 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,027 reviews

April 08, 2014

New Ford Focus We recently purchased a new Ford Focus for our daughter. They found her a car to fit her budget and treated her fair on her trade. The staff here is f More

by 19shady69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2014 -

Sunset Ford responded

I really appreciate you taking time to write this nice feedback about our dealership. We focus on providing prompt service as well as being friendly and professional. It’s helpful to know that we are meeting our goal in regards to that. If you have any further problems, or even just a question, please come back to see us. Also, check out our Facebook and Twitter pages to stay connected with special deals and promotions. Best, James K. Heutel, President

April 04, 2014

Satisfied customers for three-quarters of a century For over 70 years, three generations of my family have purchased new vehicles from three generations of the Heutel family. Since I began driving 58 ye More

by ashw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 08, 2014 -

Sunset Ford responded

Wayne & Jeanine- Thank you for this fantastic review and being loyal customers throughout the years. We always look forward to you all coming in and we appreciate your business. Please let us know what else we can do to help in the future! Best, James K. Heutel, President

April 02, 2014

I was greated by the saleman (Craig B) soon after I enterred the used car lot. He was friendly and had a pleasant manner about him. Sunset Ford had the exact used vehicle (and options) I was looking More

by DARay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 02, 2014 -

Sunset Ford responded

The fact that your experience with our staff was so pleasant reassures us that we are doing the right thing. Thanks again for taking the time to write this, and for choosing Sunset Ford! We hope to see you again soon. Also, don't forget to visit us on Facebook and on Twitter for the most up to date deals we have going on! Best, James K. Heutel, President

April 01, 2014

I walked into Sunset Ford one day just looking to test drive a Ford Focus and, due to Tim Stewart's excellent customer service, I am now weeks away from taking delivery of my new vehicle. Tim not only as More

by danmacia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 01, 2014 -

Sunset Ford responded

Thanks so much for leaving this awesome review and for being a loyal customer. Tim is a valued member of our team and he will be glad to hear about your high level of satisfaction. We look forward to seeing you soon when you pick up your new vehicle! We're positive that you're going to enjoy the experience again. Best, James K. Heutel, President

April 01, 2014

Tim Stewart was very professional and courteous. During the test drive, Tim displayed great knowledge of the car and answered every question that we asked. He also interjected a little humor and personal More

by TomLammert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 01, 2014 -

Sunset Ford responded

Tom- Thank you for this great review! We certainly appreciate your business as well as your recommendations! Tim and Donnie will especially appreciate this review, along with the rest of our team.. We anticipate servicing you and all of your automotive needs in the future. In the meantime, be sure to like and follow us on Facebook and Twitter for special deals and coupons. Best, James K. Heutel, President

April 01, 2014

Best Customer Experience Sunset Ford (St. Louis) provides the best customer experience. Dan, Keith and John are friendly and knowledgeable, making the customer very comforta More

by rusty_2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wesley, Dan Dopuch
Apr 02, 2014 -

Sunset Ford responded

I'm glad to hear our team was exceptional in providing the best customer service around. Thank you so much for the wonderful feedback. Please let us know if there's anything else that we can do to help in the future. Also, find the latest deals by visiting us online and on our Facebook page! Best, James K. Heutel, President

March 31, 2014

Sarah Scheu Last year I was looking at buying a new truck and when I went to sunset I was greeted by Sarah Scheu I can honestly say that she is by far the best sa More

by lamb2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 01, 2014 -

Sunset Ford responded

Thank you for the 5-star review! We always appreciate feedback from our customers, and it makes us feel good to know that Sarah was upfront and honest with you through your purchase process. We hope that you'll enjoy your new truck for a very long time! Please let us know if there's anything else that we can do to help in the future! Best, James K. Heutel, President

March 31, 2014

I met Craig on the lot. He was ready to do business with the car I had e-mailed prepared for a test drive. The price was reasonable enough, so I bought the car. More

by Joesblacktshirt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
craig buhrman
Mar 31, 2014 -

Sunset Ford responded

Thank you for this review! We are glad to hear you had such a pleasurable experience at our dealership and that Craig contributed to that. We look forward to being of assistance in the future. Also, be sure to like and follow us on Facebook and Twitter! Best, James K. Heutel, President

March 30, 2014

Purchased new Ford Edge We went there with the Edge in mind. However we wanted to look at several different types of vehicles . We had been looking at the Jeep Cherokee and w More

by davbad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
steve Lower
Mar 31, 2014 -

Sunset Ford responded

Thank you for taking the time to leave this review for Sunset Ford! Steve and the rest of our team will be especially grateful for the kind words. We appreciate your continued business and look forward to being of service to you in the future. In the meantime, be sure to check out our Facebook and Twitter pages for exclusive content and deals! Best, James K. Heutel, President

March 30, 2014

Don't close your deal til Sunset for real! My wife hates dealing with car salesman, but Cory and the rest of Sunset's crew did a great job keeping her happy. I buy new cars every 2 years so we will k More

by chrisdog30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 31, 2014 -

Sunset Ford responded

Chris- Thank you for your approval. It truly means a lot to us. We look forward to assisting you and your wife with your automotive needs in the future. Please let us know if there's anything else that we can do to help. Also, please visit us on Facebook and on Twitter for the most up to date deals we have going on! Best, James K. Heutel, President

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