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Sunset Ford

St. Louis, MO

4.7
5,941 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 5,941 reviews

October 08, 2013

I was impressed with the customer service from start to finish, and would recommend the Sunset Ford dealership to my family & friends. Thank you very much for helping clear up any of my credit concerns, a More

by sunsetford123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Alex, Justin.
Oct 09, 2013 -

Sunset Ford responded

Thank you for your kind words. We strive to provide top quality customer service and satisfaction and we are happy to see that you had a great buying experience. Please let us know if there is anything else we can help you with. We look forward to working with you in the future. James K. Heutel, President jkheutel@sunset-ford.com

October 07, 2013

Cory was very responsive, easy to work with, knowlegable about the car and competitors. Additionally, their after sale service has been great. We enjoyed the experience. More

by hbhart1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 08, 2013 -

Sunset Ford responded

We are happy to hear that Cory was able to help you. He is a great member of our team! Please let us know if there is anything else we can help you with. Drive safe, James K. Heutel, President jkheutel@sunset-ford.com

October 05, 2013

Thanks so much Sarah for helping me get into my first brand new truck! Everything went so well on Wednesday, I couldn't be happier! More

by patricknscheu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 07, 2013 -

Sunset Ford responded

We are so happy to hear that you are enjoying your new truck! Please let us know if there is anything else we can help you with. Drive safe, James K. Heutel, President jkheutel@sunset-ford.com

October 03, 2013

Chris and the guy that set up the car for us, Casey I think and especially Cory made this the best car buying experience I've had to date. I've bought about 7 or 8 cars in my life and this is best experi More

by kngsolomon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Casey Fowler
Oct 03, 2013 -

Sunset Ford responded

Congratulations on your new Ford Escape. We are delighted to hear about your great buying experience. Everyone on our team is dedicated to providing top quality customer service and we are happy to hear that we were able to exceed your expectations. Please let us know if there is anything else we can do for you. Thank you for your review, James K. Heutel, President jkheutel@sunset-ford.com

October 02, 2013

Casey went out of his way to help me even though it didn't involve a sale. He helped me arrange an anniversary surprise for my husband to take pictures of his '65 Mustang at the dealership. He could no More

by DavidGuess
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Heutel, Casey Fowler
Oct 02, 2013 -

Sunset Ford responded

Thank you for your kind words. We strive to go above and beyond for all of our customers and Casey is a shining example of this service. We are delighted to hear about your great experience and hope to see you in again soon. Please let us know if there is anything else we can help you with. Thank you James K. Heutel, President jkheutel@sunset-ford.com

September 30, 2013

When I decided to purchase a used car, I decided on an American made vehicle. I searched on-line and found a great deal on a Ford Focus. I immediately sent an email to the dealer and it was answered in More

by debdavisbee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Dopuch
Oct 02, 2013 -

Sunset Ford responded

Thank you for taking the time to review us and choosing Ford for your new vehicle. Dan is a great member of our team and we are happy to hear that he was able to help you. Please let us know if there is anything else we can do for you. Until next time, take care! James K. Heutel, President jkheutel@sunset-ford.com

August 03, 2013

On Friday, Aug. 2, I was forced to bring my Expedition in as I needed an emergency Repair. It was about 1:30 on Friday afternoon and I had a " Caliper " on my left front wheel that was frozen up and wa More

by jackschutt55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager
Aug 05, 2013 -

Sunset Ford responded

Thank you for taking the time to review us. We are happy that everything worked out and Scott was able to have your Expedition ready by end of day. We will be sure to pass along your kind words to him. Please let us know if there is anything else we can do for you. Until next time, take care! James K. Heutel, President jkheutel@sunset-ford.com

July 18, 2013

Sunset Ford is by far the best dealership we have every worked with. All of the staff were extremely helpful and knowledgeable. We would definitely recommend this dealership (already have and it resulted More

by bmanar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Larry Burchardt
Jul 19, 2013 -

Sunset Ford responded

Thank you for your glowing recommendation and kind words. We appreciate you taking the time to review us and enjoy hearing feedback from our customers. We strive for excellent customer service and satisfaction and we are happy to hear about your great experience. Please let us know if there is anything we can help you with. Take care, James K. Heutel, President jkheutel@sunset-ford.com

June 01, 2013

Excellent facility employed by friendly people working hard to ensure you get what you want. This is a great place to buy your first new car. More

by kricky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Burchardt
Jun 03, 2013 -

Sunset Ford responded

Thank you for your kind words! We truly value our employees and customers and want them both to feel at home at the dealership. Please let us know if there is anything else we can help you with. Thank you, James K. Heutel, President jkheutel@sunset-ford.com

May 26, 2013

This was great all around. We went to look but the deal was so good, the service superior, and the vechile just right we had to make the deal. We would recommend the dealer to any one. Chris in finance s More

by ehrhartm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 28, 2013 -

Sunset Ford responded

We are glad to hear that you had a great experience. Customer service is very important to us. Thank you for your recommendation and we hope to see you in again! Please let us know if there is anything else we can help you with! Take care, James K. Heutel, President jkheutel@sunset-ford.com

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