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Sunset Ford

St. Louis, MO

4.7
5,940 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 5,940 reviews

November 19, 2013

To the Sunset Ford Family, My wife and I just leased a To the Sunset Ford Family, My wife and I just leased a 2014 Ford Explorer, this is our first leasing experience and everything involved in the tran More

by kleen2708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 19, 2013 -

Sunset Ford responded

Dear Bob & Linda- Thank you so much for that outstanding review. It's so great to hear that you've been a loyal customer of ours since 1992. We look forward to continuing this great working relationship with your family for a very long time. Enjoy your new 2014 Explorer. Don't forget to find the latest deals we have to offer by visiting us online! James K. Heutel, President jkheutel@sunset-ford.com

November 15, 2013

Smooth ride with a couple of bumps in the middle. James worked hard with us to meet on common ground. The deal was not done until sunset. More

by smithda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 18, 2013 -

Sunset Ford responded

Thank you for reaching out to us. I'm so very pleased to hear what a terrific job James provided during your recent visit with us. We hope that you'll enjoy your new vehicle. Let us know if you have any questions or concerns for us along the way. We look forward to your next visit with us! James K. Heutel, President jkheutel@sunset-ford.com

November 06, 2013

I had the best possible experience. Keith Boerding & Justin Lombard are great people. Randy Scharf is a great boss. Remember him from buying my Taurus. More

by wildman856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Justin Lombard
Nov 13, 2013 -

Sunset Ford responded

It's great to hear from you. Thank you so much for sharing your wonderful experience with all of us. It's a pleasure to hear our team was able to provide the help you were looking for. Feel free to reach out to us if you have any questions for us along the way. We look forward to many more future visits from you! James K. Heutel, President jkheutel@sunset-ford.com

November 05, 2013

I went to look at new cars and found some I liked but couldn't really afford to get everything I really wanted. James was my salesman and was very nice and told me he thought he had something on the used More

by ezarbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Becker
Nov 05, 2013 -

Sunset Ford responded

Thank you for approval. It's always great to hear positive feedback from recent guests such as yourself. We look forward to your next visit with us. Feel free to contact us if you have any questions or concerns along the way! Enjoy your new car! James K. Heutel, President jkheutel@sunset-ford.com

October 24, 2013

I gave Sunset Ford a "5" rating, because customer service is very important to me as well as knowledge, I recvd both from my sales person, Shae. I was treated with the utmost resepect and go More

by Yukon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shae Washburn
Oct 24, 2013 -

Sunset Ford responded

Thanks for taking the time to leave this great review! We are thrilled to know that Shae's service left you highly satisfied. Enjoy your new Explorer and we look forward to seeing you back at the dealership soon. Thank you, James K. Heutel, President jkheutel@sunset-ford.com

October 10, 2013

Thank you Sunset Ford I absolutely love my new truck. Keith and Craig were a pleasure to work with and made the purchase and process a enjoyable one. They worked around my schedule to get me in the truck More

by johnnymurray47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 11, 2013 -

Sunset Ford responded

Congratulations on your new truck! Please let us know if there is anything else we can help you with. We look forward to working with you again in the future. Sincerely, James K. Heutel, President jkheutel@sunset-ford.com

October 10, 2013

It was great working with Cory. He was very knowledgeable and helped me get into a car that works for me. I would recommend him to anyone. He has amazing customer service. More

by jsefton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 11, 2013 -

Sunset Ford responded

Thank you for your kind words. We will make sure they get back to Cory! We are happy to hear about your great experience. Please let us know if there is anything else we can help you with. Thank you, James K. Heutel, President jkheutel@sunset-ford.com

October 09, 2013

Sales was great, price was fair, explanation of vehicle great, service so far seems to be good, i would reccomend buying from Sunset again in the future More

by titanc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
shea washburn
Oct 10, 2013 -

Sunset Ford responded

We are happy to hear about your great experience. Please let us know if you have any other questions about your car. Drive safe, Thank you, James K. Heutel, President jkheutel@sunset-ford.com

October 09, 2013

I recently purchased my new car from the best Ford dealership in St. Louis, and it couldn't have been a better experience . From the moment I walked into this outstanding facility I was treated aweso More

by Mommabarton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 10, 2013 -

Sunset Ford responded

Thank you for your kind words. Cory is a great member of our team and we are happy to hear that everything went smoothly. Please let us know if there is anything else we can help you with. We look forward to working with you in the future. Thank you, James K. Heutel, President jkheutel@sunset-ford.com

October 08, 2013

I was impressed with the customer service from start to finish, and would recommend the Sunset Ford dealership to my family & friends. Thank you very much for helping clear up any of my credit concerns, a More

by sunsetford123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Alex, Justin.
Oct 09, 2013 -

Sunset Ford responded

Thank you for your kind words. We strive to provide top quality customer service and satisfaction and we are happy to see that you had a great buying experience. Please let us know if there is anything else we can help you with. We look forward to working with you in the future. James K. Heutel, President jkheutel@sunset-ford.com

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