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Sunset Ford
St. Louis, MO
5,941 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 5,941 reviews
February 03, 2014
Sunset Ford is always the first place I look when i'm in the market! The customer service is top notch, the girls that answer the phone are great! The sales & management staff are friendly and willing to in the market! The customer service is top notch, the girls that answer the phone are great! The sales & management staff are friendly and willing to help you get the best deal out there! And, the service department is fantastic! They always find a way to save me some cash! We've been going to Sunset for years, and are not stopping any time soon! More
by dstichling
Employees Worked With
February 02, 2014
Wow - what a great experience at Sunset Ford. We wanted to look at the Escape. We gave Mike the options we were looking for...he pulled the Escape that met our requirements up to the door, gave us the key to look at the Escape. We gave Mike the options we were looking for...he pulled the Escape that met our requirements up to the door, gave us the key and let us take it for a drive. When we returned, he answered our questions and had pricing information ready to go. About a hour later - we drove our new Escape off the lot! More
by lmantia2008
Employees Worked With
February 01, 2014
I was involved in a horrible car accident where my other vehicle was totaled. I was looking for something I felt safe in and wanted to make the best decision for the future safety of my family. I'm so confi vehicle was totaled. I was looking for something I felt safe in and wanted to make the best decision for the future safety of my family. I'm so confident I did! James Becker was so patient and helpful fulfilling all my needs, he went above and beyond my expectations! (even helping me return my rental car) I am SO happy with my new Escape! I love it! Everyone at the dealership was so nice, Ive never been so happy after a car purchase. After this whole experience I wont go anywhere else :-) More
by reesesmommy
Employees Worked With
January 25, 2014
I had a very good experience recently related to purchasing a Certified Used Car at Sunset Ford. The salesman, Keith Boerding, made the experience very rewarding. He answered all my questions a purchasing a Certified Used Car at Sunset Ford. The salesman, Keith Boerding, made the experience very rewarding. He answered all my questions and made as much time necessary for me to evaluate the vehicles which appealed to us. It was a no pressure friendly atmosphere and I appreciate the professional and personal attention that he gave me and my wife. I look forward to working with Keith and this dealership in the future. More
by Larry S
Employees Worked With
January 24, 2014
John was awsome. Fast negotiations with a positive outcome. Test drive, Trade in and preowned purchase with financing in less than 90 minutes. What more could you ask for. outcome. Test drive, Trade in and preowned purchase with financing in less than 90 minutes. What more could you ask for. More
by recoveryagent
January 24, 2014
Sunset is always a great place to buy a vehicle! They go out of their way to get you a great deal and make sure that you are taken care of. Special Kudos to Tom Kramer for taking me to work while they put a out of their way to get you a great deal and make sure that you are taken care of. Special Kudos to Tom Kramer for taking me to work while they put a new bed liner in my new truck! More
by dkwood87
Employees Worked With
January 23, 2014
Sarah was very friendly and personable. She was also knowledgeable about the car we bought. Sunset worked with us on the price until we were all happy. Also it didn't take as long to negotiate as we th knowledgeable about the car we bought. Sunset worked with us on the price until we were all happy. Also it didn't take as long to negotiate as we thought it would. Sarah also offered to give us a follow-up lesson after we had driven the car for 2 weeks. Overall it was a good experience. More
by darren35
January 23, 2014
What a joke of a dealership!!! The manager, Larry Sidberry, should not be working with the public at all. Hes ridiculous! Ive owned tons of Fords but my only Sunset purchase was in 1998. A new Cobra Sidberry, should not be working with the public at all. Hes ridiculous! Ive owned tons of Fords but my only Sunset purchase was in 1998. A new Cobra that as of today only has 8000 miles on it. My dad had recently been wanting a new truck and since I just bought an f250 in November from Suntrup Kirkwood hed really been noticing the Ford set of trucks. I searched the internet for what he was looking for and found it at Sunset. I recorded the vin, called the dealership and talked to a nice salesman who quoted me 28000 for the truck. SInce my mom had recently passed away, and of course his wife, I made it a point try to get his head somewhere else. I know it cant take away the pain but I figured what better way to get a smile from him, even if only for a second, was to buy him a new truck. We secured the funds and headed to Sunset, a 60 mile trip. When we arrived the salesman went to fetch the pickup and when he came around the corner with the keys for a test drive he declared he had "xxxxed up" and quoted the wrong price. The real price would be close to 34000. 6 grand higher than quoted. I asked the salesman to speak to the manager, Larry, and this is when things really got ridiculous. After a brief chat the salesman came over and said Larry is not going to budge 1 dime. That's when I got ticked.... I asked to speak to Larry. When he came over I explained the situation which he could of cared less about. After bickering back and forth I offered to meet him somewhere in the middle around 30, 31000. He still declined. When reminding him I just drove 60 mile to get there he said hed take a hundred bucks off the truck for gas money, then after reminding him my time was worth money too, he kind of got a smart-cocky look on his face and said how much do you make? Ill take that off the truck too. All the while my 71 year old father sitting there quietly just wanting to leave! I called Ford motor company and let them know my feelings about Larry. I then emailed him to let him know exactly what I had just done and in return received a generic email back from Larry stating he was a stand up guy and a straight shooter!! What a joke!!! You could tell my dad was somewhat frustrated so I started looking elsewhere. Ive mentioned this to 3 different Ford dealers that we have visited since and they cant believe the poor service Sunset showed us. The funny part... My family buys nothing but Fords. My aunt and uncle have been buying from Sunset and Sunset only for 20 plus years. Not only did Larry loose my business, he lost theirs. AND they buy a new car every 2 years. Over this, Larry has cost Sunset thousands of "future" dollars. Great job Larry! Keep up the fine work. So now, even after I purchase dads truck from Bommaritto I will continue to let everyone know exactly what kind of service you get on Gravois road! And that's not much!!!! More
by ken1030
Employees Worked With
Larry Sidberry
January 21, 2014
It was an awesome experience in purchasing my new Ford Edge, from the initial test drive to the finalization of the contract for purchase. I am extremely happy with my purchase and the knowledge of the s Edge, from the initial test drive to the finalization of the contract for purchase. I am extremely happy with my purchase and the knowledge of the staff at Sunset Ford and will definitely recommend this dealership to my family and friends. More
by lexeeone607
Employees Worked With
Larry Burchardt
January 20, 2014
My experience at sunsett ford was absolutely amazing , James was so on top of things and made sure I fully understood everything before I left! I absolutely love my escape and would def. recommend them!! James was so on top of things and made sure I fully understood everything before I left! I absolutely love my escape and would def. recommend them!! Thanks James you were very helpful :) More
by Cheshirebabi
