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Sunset Ford

St. Louis, MO

4.7
5,942 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 5,942 reviews

February 15, 2014

Was online looking at the trade in value on my mini van. Sunset called and asked what I was looking for and how they could help me out. So I scheduled an appointment with them. I showed up right as the More

by robwaggoner01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 18, 2014 -

Sunset Ford responded

Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience at Sunset Ford. Congratulations on the new Explorer! If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Best, James K. Heutel, President

February 15, 2014

Jon did a great job of helping my husband and I find our Ford F-150. He was very fair and never pushy. We felt comfortable asking questions and knew we were getting honest answers More

by cje63017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Ferrell
Feb 18, 2014 -

Sunset Ford responded

Thanks so much for the A+ review! We truly appreciate your positive feedback. I am happy to hear you had such a wonderful service visit with us, and that Jon was able to make you feel comfortable throughout. Our service team strives to create an accommodating environment, as well as provide each customer with competent and efficient service. We hope to be able to serve your future automotive needs! In the meantime, be sure to like and follow us on Facebook and Twitter. Best, James K. Heutel, President

February 14, 2014

Shae Washburn was a great salesman and excellent people person. I would hold him to the highest standard and see big things in his future. More

by rgkoeller1s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 14, 2014 -

Sunset Ford responded

Thank you so much for sharing your wonderful experience with all of us. It's a pleasure to hear Shae did a terrific job in providing the help you were looking for. We look forward to your next visit with us. Please feel free to contact us if you have any questions or concerns. In the meantime, follow us on Facebook & on Twitter for the latest deals! Best, James K. Heutel, President

February 14, 2014

Mr. Becker was phenomenal! He displayed excellent customer service, knowledge, and confidence. He was such a pleasure to work with; I highly recommend him to anyone in the market. More

by kmberra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 18, 2014 -

Sunset Ford responded

Thank you for the wonderful feedback. James is great at what he does and I'm glad to hear he made your visit a great one. We look forward to providing you excellent services for future visits. Please let us know if you need help with anything else. Also, find us online and on Twitter for the most up to date deals we have going on. Best, James K. Heutel, President

February 13, 2014

Shae is the best salesman! He knew anything and everything as soos as I Asked him. Every question I had or anytime I called he had the answer! He is so kind and considerate I enjoyed doing business More

by Swashbu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 14, 2014 -

Sunset Ford responded

It is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Best, James K. Heutel, President

February 13, 2014

Shae is an excellent salesman! He was helpful with all of my questions. I would definitely recommend him to anyone wanting to buy a car. I haven't completely made up my mind, but he has me swayed to buying f More

by mmoeller1029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 14, 2014 -

Sunset Ford responded

Thanks so much for going out of your way to write this great review! I am happy to hear that our Shae was patient and accommodating throughout your purchase. We strive to make each customer feel comfortable during their purchase, as well as throughout their vehicle ownership. We look forward to helping you with any future automotive needs! In the meantime, connect with us on Facebook and Twitter for updates on specials and events. Best, James K. Heutel, President

February 13, 2014

With Shae you're going to get honesty, professionalism and hard work. Any person can appreciate the way he can have a conversation with you, and not feel like you are being sold something More

by Jphillips1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 14, 2014 -

Sunset Ford responded

On behalf of the entire family here at Sunset Ford, thank you for writing this review. We appreciate the positive feedback. Please come see us for any future service needs. Also, we have a lot of great content and special deals online so stay connected with our Facebook and Twitter pages. Best, James K. Heutel, President

February 10, 2014

From the moment I walked into the dealership I was met with friendly and knowledgeable assistance. I was fully explained everything on the Explorer during my test drives. Sunset had a lot of vehicles to More

by lmhag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Casey Fowler
Feb 11, 2014 -

Sunset Ford responded

Thank you so much for the wonderful feedback. Our team looks forward to providing the same quality service during your next visit. We hope that you and your family will enjoy your new Explorer for a number of years. Please let us know if there's anything else that we can do to help. Also, be sure to visit us on Facebook and on Twitter for the most up to date specials we have going on! Best, James K. Heutel, President

February 05, 2014

Great overall experience. These should somehow be a way to speed the process up. Spent nearly 4 hours at the dealership and we had the car picked out before arrival, I don't believe it was anyone's fault, More

by adams5473
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 05, 2014 -

Sunset Ford responded

Thank you for the 5 star review. It was a pleasure being able to assist you with your automotive needs. Our team looks forward to providing the same exceptional services again during your visit with us. Enjoy your new F-150 and please feel free to let us know if there's anything else that we can do to help in the future. In the meantime, follow us on Facebook and on Twitter for the latest news and updates! Best, James K. Heutel, President

February 04, 2014

Sarah was amazing...purchasing a new car was easy with her as my salesperson. Was treated with respect every step of the way. Thank you!! More

by Shebie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 05, 2014 -

Sunset Ford responded

Thank you for the great feedback. Sarah is great at what she does and I'll be sure to pass along this message. We look forward to many more future visits from you. Feel free to reach out to us again if you have any questions or concerns. Also, find the latest specials by visiting us online and on Facebook! Best, James K. Heutel, President

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