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Sunset Ford

St. Louis, MO

4.8
6,028 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,028 reviews

May 21, 2014

Bought a new Escape Braden was very knowledgeable and friendly. He helped me get what I wanted at a reasonable price. Braden wasn't pushy but followed up to make me feel More

by laytonzach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 28, 2014 -

Sunset Ford responded

Zach, thank you for taking the time to give us feedback on your latest purchasing experience at Sunset Ford. We're glad to hear that Braden and the rest of the team were able to give you an overall positive experience. We look forward to working with you, your family, and your friends in the future. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Best, James K. Heutel, President

May 21, 2014

Braden My salesperson was Braden Bolerjack. I bought a new Ford Focus today. Braden was able to answer all my questions and was very friendly. Thank you. More

by aliciaweber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 21, 2014

Fair and Friendly I've leased four Ford "Escape" models from Sunset Ford over the last 12 years. The last lease was handled by my salesman, Mr. Larry Burchardt. This More

by SteveSPS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe Brooks, Larry Burchardt
May 28, 2014 -

Sunset Ford responded

Steve, first I would like to thank you for your loyalty to our dealership. Secondly, thanks for taking the time to write this review. Larry's sales excellence is always consistent and Im glad that your experience with him supports that. I am very happy that Joe was a great help to you as well. We aim to turn every person that visits us into a repeat customer. Please continue to visit us whenever you have questions, and well continue to provide great service! Also, check out our Facebook and Twitter for exclusive deals. Best, James K. Heutel, President

May 20, 2014

Came in with a clunker, left with an amazing new car! This gentlemen approached me with the utmost respect and knowledge of his inventory. He showed me around the lot with kindness an courtesy that no oth More

by Acacia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Fowler
May 20, 2014 -

Sunset Ford responded

Congratulations on your new purchase! Casey is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to Casey and all of us hope to see you again when the time comes to service your new car. Best, James K. Heutel, President

May 19, 2014

Great Experience! I was referred to the dealership by a friend. So glad I went! I got the vehicle I wanted and Tim Stewart did everything he could to get the deal finis More

by mustangcutie96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 20, 2014 -

Sunset Ford responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. At Sunset Ford, we are determined to deliver detail-oriented, honest, and personalized customer service. Im so happy to hear that Tim was able to help find the perfect vehicle for you. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Best, James K. Heutel, President

May 19, 2014

Great experience,,, My husband and myself had a good experience looking for a truck because of Craig Buhrman at Sunset Ford. He kept in touch over the span of a month or More

by VeraSalmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 20, 2014 -

Sunset Ford responded

Loren and Vera, thank you for taking the time to give us feedback on your latest purchasing experience at Sunset Ford. We're glad to hear that Craig and the rest of the team were able to give you an overall positive experience. Thank you for your continued business and enjoy your new purchase! Best, James K. Heutel, President

May 19, 2014

Utmost professionalism I have been trying to find a new car that was different than everything else that is out there. I knew of sunset ford because my grandpa bought his tr More

by cblax03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Fowler
May 20, 2014 -

Sunset Ford responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. I am very glad that Casey was a great help to you. Its quite an accomplishment to hear that we provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Best, James K. Heutel, President

May 19, 2014

Good Experience/Friendly Staff I was pricing new vehicles at Sunset Ford with the assistance of Casey Fowler. He was very friendly and helpful, making me want to return in the futur More

by jbrazil1s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Fowler
May 20, 2014 -

Sunset Ford responded

Thanks for your great review! I'm very happy to hear that Casey was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, James K. Heutel, President

May 19, 2014

New car for great price I went to this dealership expecting to find a car but at a high price. I was very surprised to find reasonable prices and friendly staff. The salesman More

by CarBuyerSTL78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Fowler
May 20, 2014 -

Sunset Ford responded

Thank you for writing about your visit with us and congratulations on your new purchase! I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by working hard to get you the best price possible. It is encouraging to hear that our salesman impressed you by delivering our trademark knowledgeable and pressure-free service. Thank you for your recommendations. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers. Best, James K. Heutel, President

May 17, 2014

Taurus Our salesperson Steve Lower did a good jog showing us the vehicles we were interested in and was very helpful explaining the features of the cars, we More

by vmetz
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lower
May 19, 2014 -

Sunset Ford responded

Congratulations on your new Taurus! Steve is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Thank you for taking the time to notice those efforts and leave us this 5-star review. We hope to see you again when the time comes to service your new car. Best, James K. Heutel, President

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