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Sunset Ford

St. Louis, MO

4.8
6,028 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,028 reviews

May 30, 2014

Flexed with my situation I very much appreciated how Mike and Justin flexed with my unusual situation so that I could walk away with my wonderful Ford Escape. They did what it More

by SusanThomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 30, 2014 -

Sunset Ford responded

Susan, thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important that we do everything in our power to ensure they drive away happy! It does not surprise us that Mike and Justin went above and beyond for you; it is just an example of why they are such great assets to our team. We will make sure they hear of your kind words. All of us at Sunset Ford await your return. Please let us know how we may be able to help next! Best, James K. Heutel, President

May 30, 2014

Ford Edge Purchase We enjoy working with Casey on car purchases, and we are comforatable with Sunset Ford as being a reputable business in general. Casey didn't put the More

by rmueller002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Fowler
Jun 02, 2014 -

Sunset Ford responded

Thank you for taking the time to write about your experience. It is magnificent to know that Casey and our staff were able to provide you with the pressure-free and knowledgeable service that Sunset Ford is known for. Please feel free to call or stop by if there is anything else we can do to help you. Before your next servicing appointment, be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook and Twitter followers. Best, James K. Heutel, President

May 30, 2014

Easiest new car purchase we have ever had! Casey was truly the best dealer we have EVER worked with! We hadn't planned on buying our explorer the day we walked in. Casey didn't pressure us one More

by aberding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Fowler
Jun 02, 2014 -

Sunset Ford responded

Congratulations on your new purchase!  Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way.  It's delightful to know that Casey was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review.  It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Best, James K. Heutel, President

May 30, 2014

Cory is a true Professional We had the best experience buying our car from Cory Pupillo at Sunset Ford. He went above and beyond all of our expectations. We are now a Sunset For More

by Trevster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 02, 2014 -

Sunset Ford responded

It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Cory went above and beyond for you; it is just an example of why he is such a great asset to our team. We will make sure they hear of your kind words. All of us at Sunset Ford await your return. Please let us know how we may be able to help next! Best, James K. Heutel, President

May 29, 2014

This car is Crazy fun! I have been a Ford owner all of my life! My projects have included a 1993 Ford Mustang LX and a 1998 Mustang Cobra. After landing a new job, I neede More

by big_snake_lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Fowler
May 30, 2014 -

Sunset Ford responded

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision.I hope that we have earned your repeat business by working hard to get you the best price possible. Casey is an asset to Sunset Ford and it is encouraging to hear that he impressed you by delivering our trademark knowledgeable and pressure-free service. Thank you for your recommendations. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers. Best, James K. Heutel, President

May 25, 2014

great experience sunset ford was very friendly and informative. casey went above and beyond to make the transation smooth. i will tell any body to go to sunset ford. More

by cvondy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Fowler
May 28, 2014 -

Sunset Ford responded

Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Casey went above and beyond for you; it is just an example of why he is such great asset to our team. All of us at Sunset Ford await your return. Please let us know how we may be able to help next! Best, James K. Heutel, President

May 24, 2014

excellent service Veyry helpful with my search for a vehicle. He was very knowledgeable on each vehicle I was interested in, was not pushy had a friendly personality. More

by jaostl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Fowler
May 28, 2014 -

Sunset Ford responded

Thank you for writing this review. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. I hope you enjoy your new purchase. If you have any further needs, please come back to see us. Also like/follow us on Facebook and Twitter to stay connected with special events and deals. Best, James K. Heutel, President

May 24, 2014

First Time Buyer This was my first time purchasing a car. I worked with Craig Buhrman. He was very patient and explained the whole process very thoroughly. He applied More

by park41204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 28, 2014 -

Sunset Ford responded

Thank you for taking the time to write about your experience.It is magnificent to know that Craig and our staff were able to provide you with the pressure-free and knowledgeable service that Sunset Ford is known for. Please feel free to call or stop by if there is anything else we can do to help you. Before your next servicing appointment, be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook and Twitter followers. Best, James K. Heutel, President

May 22, 2014

Jessie Casey is the best salesman around! He really cared about what features I wanted to have in my car and didn't stop until we found the exact car I was l More

by jmueller07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Fowler
May 28, 2014 -

Sunset Ford responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. At Sunset Ford, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I’m so happy to hear that Casey was able to help find the perfect vehicle for you. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Best, James K. Heutel, President

May 22, 2014

Great experience leasing an Escape from Tim at Sunset Ford After visiting several Ford dealers in St Louis to get a 2014 Ford Escape, my wife and I contacted Sunset Ford. After a few phone calls, a visit in p More

by aleli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 28, 2014 -

Sunset Ford responded

Aleli, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Its quite an accomplishment to hear that we provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Best, James K. Heutel, President

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