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Sunset Ford

St. Louis, MO

4.7
5,942 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 5,942 reviews

March 27, 2014

I wanted a Escape but had not drove one,so went to Sunset and met Randy Scharf and Sara Scheu great people.They showed me many ones and drove all.After many ones found the one.Both of them were very good and More

by Steinmeyer2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2014 -

Sunset Ford responded

We appreciate the opportunity to help you find the vehicle of your dreams! We strive to give our customers top notch customer service, and it's great to hear our team members provided that for you. We anticipate your next visit with us here at Sunset Ford, please let us know if you need anything. Also, follow us on Facebook and on Twitter for the most up to date specials! Best, James K. Heutel, President

March 26, 2014

This is 2nd car I bought at Sunset ford, and the main reason is Sarah Scheu. I never said this before when dealing with car salesmen, Sarah made the experience fun. Sarah is great asset to the Sunset for More

by Soarhi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 27, 2014 -

Sunset Ford responded

Hal-• Thank you for taking the time to write this review! Quality customer service is our top priority, and I am grateful to hear our staff was so accommodating to your car-purchasing needs! Congratulations on your new vehicle and thank you for your business as well as your recommendation. We look forward to working with you in the future. In the meantime, be sure to like and follow us on Facebook and on Twitter! Best, James K. Heutel, President

March 26, 2014

We had previously purchased a vehicle from Sunset (2 years ago) and Sarah (Dutton) Scheu was our salesperson. This time, I called Mrs. Scheu and told her what I was looking for, and how I wanted my dea More

by ckmcconnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 27, 2014 -

Sunset Ford responded

Thank you for the wonderful feedback. It's great to hear from you and thanks for sharing your recent experience with all of us! We look forward to many more future visits from you. Enjoy your new vehicle & please don't hesitate to contact us if you have any questions or concerns along the way. Also, be sure to find the latest specials by following us on Facebook & Twitter! Best, James K. Heutel, President

March 25, 2014

I am preparing to retire and was really hoping to get a full sized SUV for family trips and pulling my boat. I had priced out the options I wanted and was beginning to think that there wasn't going to be More

by willC1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 25, 2014 -

Sunset Ford responded

We appreciate you taking the time to share this review and rating,! Our number one goal is providing our guests with an accommodating and relaxing atmosphere. I am glad to hear this was extended to you. We hope to see you again for your sales or service needs. Best, James K. Heutel, President

Mar 27, 2014 -

Sunset Ford responded

We are here to serve you! Thank you for posting this review! We look forward to working with you in the future; please let us know if we can do anything else for you. In the meantime, be sure to check out our Facebook and Twitter pages! Best, James K. Heutel, President

March 24, 2014

Cory was a great salesman. He showed us many options and helped us pick exactly what we wanted. I have already told two people to go see Cory. More

by laura2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 24, 2014 -

Sunset Ford responded

Laura- Thank you so much for the positive 5 star review. Cory is great at what he does and I'm glad to hear he provided the necessary help you were looking for. Enjoy your new car and please let us know if there's anything else that we can do to help in the future! Best, James K. Heutel, President

March 24, 2014

Sarah was amazing. She was extremely knowledgable about both vehicles we test drove, and she made the whole car buying experience quite pleasant. We're a Ford family, but Sarah......she seemed to know Ford More

by Julie311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 25, 2014 -

Sunset Ford responded

Julie-• Thanks so much for going out of your way to write this great review! I am happy to hear that our entire team was patient and accommodating throughout your purchase. We strive to make each customer feel comfortable during their purchase, as well as throughout their vehicle ownership. We look forward to helping you with any future automotive needs! In the meantime, connect with us on Facebook and Twitter for updates on specials and events. Best, James K. Heutel, President

March 23, 2014

The new Ford Explorer we bought is perfect. Our car salesman was one of the best I have ever dealt with. He was informative, honest, and professional. We are a Ford family and buy our cars wherever w More

by crcollier2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 24, 2014 -

Sunset Ford responded

Thank you for the positive feedback. It's great to hear that you're enjoying your new Ford Explorer. We appreciate you being a part of the Ford family and we look forward to continuing this great working relationship for a number of years. Please visit us on Facebook and on Twitter for the most up to date deals we have going on! Best, James K. Heutel, President

March 22, 2014

I had such a great experience at sunset ford. they were really nice and were able to give me the price i wanted for a new car. Tim sat with me and went over all the great features in my car and set up my b More

by jessicapohlman85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 24, 2014 -

Sunset Ford responded

Jessica- It's a pleasure to hear from you. I'm glad you had the visit of a lifetime recently at Sunset Ford. We look forward to treating you with the best services around again in the future. Feel free to reach out to us again if you have any questions or concerns! Best, James K. Heutel, President

March 19, 2014

Tim was very helpful and very friendly. Tim was helpful in answering my questions and showed us how to use equipment on the car as well he helped us to program the hands free phone in car. I have brought a More

by betty5832
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 19, 2014 -

Sunset Ford responded

Betty- The fact that your experience with our staff was so pleasant reassures us that we are doing the right thing. Thanks again for taking the time to write this, and for choosing Sunset Ford! We hope to see you again soon. Best, James K. Heutel, President

March 18, 2014

The sales experience was painless. We quickly reached an agreement on our trade-in value. My only minor complaint is that they wanted me to take the new vehicle home that day, which I did. I would have pr More

by nancyotso
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 18, 2014 -

Sunset Ford responded

Nancy- We very much appreciate the wonderful feedback. I apologize for the minor inconvenience you ran into. Our team's priority is to have our guests be satisfied by their visits and I'm glad we accomplished that with you. Please let us know if there's anything else that we can do to help! Best, James K. Heutel, President

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