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Sunset Ford

St. Louis, MO

4.8
6,028 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,028 reviews

June 08, 2014

Truly Satisfied I want to thank Cory in sales and Cris the financial rep. for making our purchasing a new mustang a very plesant experience. We will be back for the n More

by singler1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 09, 2014 -

Sunset Ford responded

Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Cory and Chris was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, James K. Heutel, President

June 08, 2014

My Ford Fiesta Experience purchasing the vehicle was great. Braden was very helpful and listened to our needs. He was very transparent and answered the questions he More

by eswaller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 09, 2014 -

Sunset Ford responded

We're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that Braden was able to meet your needs. At Sunset Ford, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best, James K. Heutel, President

June 07, 2014

Painless Purchase We have been searching for the perfect car for us and hoping the sales team would be easy to work with and friendly. We found exactly that at Sunset F More

by elizmatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 09, 2014 -

Sunset Ford responded

Thank you for leaving us this review. We are very happy to hear that Craig and our team could help get you set up with the perfect new car. If there is anything more we can do for you please feel free to come back and see Sunset Ford any time! Take care. Best, James K. Heutel, President

June 05, 2014

Nice Experience Larry was a nice guy. He tried his best to sell us a Fiesta. We had just started looking and were not ready yet. He went with us on two test drives More

by haroldjenningsjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Burchardt
Jun 06, 2014 -

Sunset Ford responded

Harold and Carol, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience during their visit with us. I’m glad Larry was able to help you. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, James K. Heutel, President  

June 05, 2014

New Edge I am rating our experience with Sunset Ford at great and excellent because we have been doing business here for years and are always treated fairly. More

by cochraj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 06, 2014 -

Sunset Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a great and excellent experience. We really appreciate your loyalty and recommendation. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, James K. Heutel, President

June 04, 2014

Second Purchase I purchased my 2014 Mustang Convertible from Sunset because they had the inventory of vehicle I was looking just like when I purchased my 2007 F150 La More

by arch730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Lower
Jun 04, 2014 -

Sunset Ford responded

It was a pleasure to read about your second car buying experience at Sunset (Ford) Auto Company. Congratulations on your Mustang! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Steve and Justin were able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Best, James K. Heutel, President

June 04, 2014

2014 Ford Escape purchase Within 24 hours of contacting Sunset Ford online for information related to purchasing a new Ford Escape we received an email response from Joe Reidel More

by danmatheny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 05, 2014 -

Sunset Ford responded

Dan and Linda, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Joe provided you the best dealer experience ever! Congratulations on your new Escape. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Best, James K. Heutel, President

June 03, 2014

2nd car purchased from Casey I bought a Ford Fusion from Casey almost 2 years ago. When it was time for my husband to buy a car, I wanted to work with Casey again. I like his at More

by pahiggins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Fowler
Jun 04, 2014 -

Sunset Ford responded

[NO ACCESS; PROPOSED RESPONSE] You have been doing business with Casey and to Sunset (Ford) Auto Company for years and your review about us are truly appreciated. Enjoy your new Fusion that you recently purchased and we will continue the great service that you have been used to for years. Take care and happy trails. Best, James K. Heutel, President

June 03, 2014

Ford Focus Purchase I found Steve's service to be friendly, helpful, and courteous. He wanted to be helpful to us but did not do as some car salesmen do (try to strong-ar More

by laurencorder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lower
Jun 04, 2014 -

Sunset Ford responded

Thank you for leaving us this great review. We are very happy to hear that Steve could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Best, James K. Heutel, President

June 02, 2014

Good experience. Bought my car last week there. Upfront and honest. Keith was super friendly and even installed my grand kids car seats in my new to me car. Beat the p More

by Tl02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 03, 2014 -

Sunset Ford responded

Thank you for taking the time to write this great survey. It is wonderful to hear that Keith was able to provide you with a great experience! We really appreciate this feedback and we will share it with him. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, James K. Heutel, President

Jun 03, 2014 -

Sunset Ford responded

Thank you for taking the time to write this great survey. It is wonderful to hear that Keith was able to provide you with a great experience! We really appreciate this feedback and we will share it with him. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, James K. Heutel, President

Jun 03, 2014 -

Sunset Ford responded

Thank you for taking the time to write this great survey. It is wonderful to hear that Keith was able to provide you with a great experience! We really appreciate this feedback and we will share it with him. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, James K. Heutel, President

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