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Sunset Ford

St. Louis, MO

4.8
6,003 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,003 reviews

June 04, 2014

Second Purchase I purchased my 2014 Mustang Convertible from Sunset because they had the inventory of vehicle I was looking just like when I purchased my 2007 F150 La More

by arch730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Lower
Jun 04, 2014 -

Sunset Ford responded

It was a pleasure to read about your second car buying experience at Sunset (Ford) Auto Company. Congratulations on your Mustang! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Steve and Justin were able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Best, James K. Heutel, President

June 04, 2014

2014 Ford Escape purchase Within 24 hours of contacting Sunset Ford online for information related to purchasing a new Ford Escape we received an email response from Joe Reidel More

by danmatheny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 05, 2014 -

Sunset Ford responded

Dan and Linda, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Joe provided you the best dealer experience ever! Congratulations on your new Escape. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Best, James K. Heutel, President

June 03, 2014

2nd car purchased from Casey I bought a Ford Fusion from Casey almost 2 years ago. When it was time for my husband to buy a car, I wanted to work with Casey again. I like his at More

by pahiggins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Fowler
Jun 04, 2014 -

Sunset Ford responded

[NO ACCESS; PROPOSED RESPONSE] You have been doing business with Casey and to Sunset (Ford) Auto Company for years and your review about us are truly appreciated. Enjoy your new Fusion that you recently purchased and we will continue the great service that you have been used to for years. Take care and happy trails. Best, James K. Heutel, President

June 03, 2014

Ford Focus Purchase I found Steve's service to be friendly, helpful, and courteous. He wanted to be helpful to us but did not do as some car salesmen do (try to strong-ar More

by laurencorder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lower
Jun 04, 2014 -

Sunset Ford responded

Thank you for leaving us this great review. We are very happy to hear that Steve could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Best, James K. Heutel, President

June 02, 2014

Good experience. Bought my car last week there. Upfront and honest. Keith was super friendly and even installed my grand kids car seats in my new to me car. Beat the p More

by Tl02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 03, 2014 -

Sunset Ford responded

Thank you for taking the time to write this great survey. It is wonderful to hear that Keith was able to provide you with a great experience! We really appreciate this feedback and we will share it with him. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, James K. Heutel, President

Jun 03, 2014 -

Sunset Ford responded

Thank you for taking the time to write this great survey. It is wonderful to hear that Keith was able to provide you with a great experience! We really appreciate this feedback and we will share it with him. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, James K. Heutel, President

Jun 03, 2014 -

Sunset Ford responded

Thank you for taking the time to write this great survey. It is wonderful to hear that Keith was able to provide you with a great experience! We really appreciate this feedback and we will share it with him. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, James K. Heutel, President

June 01, 2014

Very Satisfied Went in to look at a Fusion with a certain price in mind. Tim beat Bommarito's bottom price on a hybrid ES model and got us a fair dollar amount for o More

by DaveBerni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 02, 2014 -

Sunset Ford responded

Thank you for writing about your visit with us and congratulations on your purchase, Dave! I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by working hard to get you the best price possible. Tim is an asset to Sunset Ford and it is encouraging to hear that he impressed you by delivering our trademark knowledgeable and pressure-free service. Thank you for your recommendations. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers. Best, James K. Heutel, President

June 01, 2014

Great experience Cory was excellent. Not pushy and helped us find what we were looking for. Let us do our thing and didnt pressure us at all. More

by brian23arm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 02, 2014 -

Sunset Ford responded

Brian, I sincerely thank you for this review about Sunset Ford. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy and i am very glad that Cory was able to show you that commitment.If you have any further needs, please come back to see us. Also like/follow us on Facebook and Twitter to stay connected with special events and deals. Best, James K. Heutel, President

June 01, 2014

Cory Pupillo is my guy!!! I have lived in Sunset Hills my whole life but never bought a car from Sunset Ford. After meeting the best salesman ever Cory Pupillo, I was introduce More

by Fordguy2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 02, 2014 -

Sunset Ford responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Corrie, Donnie, and Larry were able to provide you with such exceptional service! Thank you again and congratulations on your new car. Be sure to like us on Facebook and follow us on Twitter to catch great service specials! Best, James K. Heutel, President

June 01, 2014

Good car buying experince I hate buying cars, this purchase was quick, painless and I think I got a fair deal. Car purchased off floor, got talked into extended coverage hope I More

by Juddjackharry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lower
Jun 02, 2014 -

Sunset Ford responded

Thank you for taking the time to share your experience with us! The goal of the Sunset Ford team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs and be sure to keep up with us on Twitter and Facebook for access to exclusive content. Best, James K. Heutel, President

May 31, 2014

We love Cory!!! I would describe myself as a difficult customer. My wife however is even worse because she dislikes car salesman. When we arrived at Sunset Ford we More

by Santakieth1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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