Sunset Ford

Great Experience For the past 14 years we bought our vehicles from another Ford dealer. When we went to look at Sunset Ford we had a comfortable feeling that encourag For the past 14 years we bought our vehicles from another Ford dealer. When we went to look at Sunset Ford we had a comfortable feeling that encouraged us to go back for the purchase. Each dealer employee we worked with was informative and listened to what we needed. We looked at new and used vehicles without any pressure. All features of the vehicle we choose were demonstrated and explained. Our sales person was familiar with the vehicle. (We experienced some that used their cell phone to answer questions.) From start to finish, our visit was a pleasant one and a new relationship was created. More

new F 150 very easy no pressure sale Steve knows his vehicles I love my new truck the financeing was fast I will let my family and friends know where to get the very easy no pressure sale Steve knows his vehicles I love my new truck the financeing was fast I will let my family and friends know where to get there next ride thank you all at Sunset FORD More

Great Experience all around Braden and all at Sunset Ford made my experience with a new Car Purchase very easy . They were very friendly and easy to work with from my first vis Braden and all at Sunset Ford made my experience with a new Car Purchase very easy . They were very friendly and easy to work with from my first visit until I left with my car. I shopped around at other locations, but the customer focus and price lead me to buy from Sunset. After my purchase I did have a small problem, and received prompt attention in getting it fixed. Very happy that the great service continued after the sale. More

Platinum F- 150 Sarah did a great job, I was pretty busy and needed to get the deal done. Sarah made it so easy. She did most of the work, I really only had to sign t Sarah did a great job, I was pretty busy and needed to get the deal done. Sarah made it so easy. She did most of the work, I really only had to sign the paperwork. I love my truck and I am so happy. I would recommend Sarah and Sunset ford to anyone, friend or family. More

Dishonest on trade in values They had a F150 we were very interested in. We called and had them set aside as it is a 2 hour drive one way for us. We went there, they looked ov They had a F150 we were very interested in. We called and had them set aside as it is a 2 hour drive one way for us. We went there, they looked over my trade in, a Mercury Mountaineer, even complimenting it. When it came time to deal, they only offered $2000 for it. I told them this is unacceptable considering other dealers we have been to have offered $6700-$7000. The salesman snidely said "well you must not have KBB'ed it" I then told him, yes we did, but for your entertainment, go ahead, and he went through the process. Right in front of him, and us, came up the trade in value of the vehicle at $7100 being the average for the vehicle in good condition, as mine is. The salesman didn't know what to say because the Proof was right there! However, with that proof, they still wouldn't budge on the value of the trade in, thus costing them to lose a sale. We stopped at other dealers (some GM, some Ford, and one Chevy) on the way home, and had them appraise the trade in, and all were around that $6700-$7100. In fact Sunset Ford became the laughing stock of other dealerships, once we told them about the situation. I e-mailed our sales rep at Sunset and informed him that on cargurus.com, similar vehicles to the Mountaineer, with more miles were being sold at other dealers for $10-$12k, so I was certainly being fair asking for $6700-$7100. I have left a number of messages for the GM of Sunset Ford, but have yet to talk to him. Today the sales person we talked to at Sunset Ford, called on behalf of the GM, because the GM was having "family issues". I told him appreciated him calling, but I still want to talk to a manager. The sales person said they were able to get me another $1000 on the Mountaineer bringing it to $3000. I told him they were dishonest and wanting to steal my trade in. I told him that I still want to talk to a GM from there, or some type of manager. A result of their dishonesty cost them our business, as well as any others we tell about them. More