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Sunset Ford

St. Louis, MO

4.7
5,942 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 5,942 reviews

May 05, 2014

Overall positive experience Prompt contact regarding vehicle information. Very helpful in retrieving the vehicle I wanted to purchase from another location. Prompt response to is More

by aliajayde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lower
May 05, 2014 -

Sunset Ford responded

Thanks so much for this great review. We try to create a friendly and professional experience for all of our customers. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Best, James K. Heutel, President

April 30, 2014

F150 Ecoboost I went to Sunset Ford looking for a new truck. I was nervous about going through the sales process of a new vehicle because of a horrible experience I More

by Pricir89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 01, 2014 -

Sunset Ford responded

We appreciate you reaching out to us. Thank you so much for the kind remarks. Our team's #1 priority is providing excellent services. I'm positive that you'll enjoy your new truck for a very long time. If anything comes up, please let us know. We'd be more than happy to assist you. Also, follow us on Facebook and on Twitter for the most up to date deals! Best, James K. Heutel, President

April 30, 2014

Just Purchased a new vehicle We walked into the dealership just to look at vehicles. We were impressed with our salesperson Steve Lower who was very professional, knowledgeable a More

by rabrya2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lower
May 01, 2014 -

Sunset Ford responded

Thank you for stopping in recently and giving us the chance to work with you and your automotive needs. I'm pleased to hear our team provided excellent services during your recent visit. We look forward to doing it all over again in the future. We hope that you and your wife will continue to enjoy your new Ford Edge! Best, James K. Heutel, President

April 29, 2014

Sunset Ford experience WONDERFUL My sales rep was Keith Strickland and he was wonderful! He answered all my questions and concerns. I would highly recommend anyone out there looking More

by lmassa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 01, 2014 -

Sunset Ford responded

Thank you for the outstanding feedback. We appreciate you sharing your experience with all of us. Keith is great at what he does and I'll be sure to pass along this message to him. Enjoy your new vehicle and thanks for being a part of the Sunset Ford family! Best, James K. Heutel, President

April 28, 2014

Sarah Scheu was extremely helpful, friendly and accomodating. She made my leasing experience very pleasant. I will recommend her to anyone I know who is lookin More

by mmaloney1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 28, 2014 -

Sunset Ford responded

Thank you for writing to us. We appreciate hearing how well Sarah was during your visit. We look forward seeing you again in the future. Enjoy your new leased vehicle! Best, James K. Heutel, President

April 25, 2014

Excellent Service Our salesman gave us excellent service - even came in on his day off to sell us our new car. He was very friendly and knowledgeable about the cars we More

by kasteinbrueck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 25, 2014 -

Sunset Ford responded

We appreciate your thoughtful review. Thank you for sharing your experience with all of us. We look forward to seeing you again in the future. Please let us know if there's anything else that we can do to help. Be sure to visit us on our website and on our Facebook page for the most up to date deals we have going on! Best, James K. Heutel, President

April 25, 2014

Better than expected Went in for a oil change. Started talking to Joe, ended up in a new Fusion and saved 200 a month in car payments. Very helpful and friendly. Highly re More

by MikeCrabtree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Reidel
Apr 28, 2014 -

Sunset Ford responded

Thanks for stopping in recently and telling us about your recent experience. I'm glad to hear Joe did an outstanding job in listening to you and helping you find the vehicle you were looking for. Enjoy your new Ford Fusion! We look forward to many more future visits from you! Best, James K. Heutel, President

April 25, 2014

2014 Explorer Purchase 4/23/14 The Sunset Ford people were very cooperative and made an extra effort to please their new customer. Steve took extra time to help us program the vehic More

by TerryMZwick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Lower
Apr 28, 2014 -

Sunset Ford responded

Terry- We appreciate the positive feedback. I'm glad to hear you were well taken care of by Steve and our team at Sunset Ford. Please let us know the next time you plan on coming in. Be sure to visit us on Facebook and on Twitter for the most up to date savings we have going on in our service department! Best, James K. Heutel, President

April 22, 2014

Our Good Experience @ Sunset Ford Steve was exceptionally friendly and interested in our new car needs. He helped us find the right vehicle at the right price range. Steve was very k More

by fordescape1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lower
Apr 22, 2014 -

Sunset Ford responded

Thank you for the 5 review. I'm very ecstatic to hear Steve did a tremendous job in helping you find the vehicle you were looking for. Enjoy your new vehicle and please let us know if there's anything else that we can do to help along the way. We look forward to seeing again soon in the future! Best, James K. Heutel, President

April 22, 2014

Ford Transit Express The transaction was great from the moment I walked into the dealership, through the test drive, the purchase, and the delivery. I am very pleased with More

by TransitExpress
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 22, 2014 -

Sunset Ford responded

Thank you for taking the time out of your day to let us know how we're doing. We appreciate the great feedback and hearing about your experience. Enjoy your brand new Transit! It's a great vehicle. Feel free to let us know if you have any questions down the road. We look forward to providing you great services in the future! Best, James K. Heutel, President

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