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Sunset Ford

St. Louis, MO

4.7
5,942 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 5,942 reviews

May 24, 2014

excellent service Veyry helpful with my search for a vehicle. He was very knowledgeable on each vehicle I was interested in, was not pushy had a friendly personality. More

by jaostl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Fowler
May 28, 2014 -

Sunset Ford responded

Thank you for writing this review. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. I hope you enjoy your new purchase. If you have any further needs, please come back to see us. Also like/follow us on Facebook and Twitter to stay connected with special events and deals. Best, James K. Heutel, President

May 24, 2014

First Time Buyer This was my first time purchasing a car. I worked with Craig Buhrman. He was very patient and explained the whole process very thoroughly. He applied More

by park41204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 28, 2014 -

Sunset Ford responded

Thank you for taking the time to write about your experience.It is magnificent to know that Craig and our staff were able to provide you with the pressure-free and knowledgeable service that Sunset Ford is known for. Please feel free to call or stop by if there is anything else we can do to help you. Before your next servicing appointment, be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook and Twitter followers. Best, James K. Heutel, President

May 22, 2014

Jessie Casey is the best salesman around! He really cared about what features I wanted to have in my car and didn't stop until we found the exact car I was l More

by jmueller07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Fowler
May 28, 2014 -

Sunset Ford responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. At Sunset Ford, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I’m so happy to hear that Casey was able to help find the perfect vehicle for you. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Best, James K. Heutel, President

May 22, 2014

Great experience leasing an Escape from Tim at Sunset Ford After visiting several Ford dealers in St Louis to get a 2014 Ford Escape, my wife and I contacted Sunset Ford. After a few phone calls, a visit in p More

by aleli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 28, 2014 -

Sunset Ford responded

Aleli, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Its quite an accomplishment to hear that we provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Best, James K. Heutel, President

May 21, 2014

Bought a new Escape Braden was very knowledgeable and friendly. He helped me get what I wanted at a reasonable price. Braden wasn't pushy but followed up to make me feel More

by laytonzach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 28, 2014 -

Sunset Ford responded

Zach, thank you for taking the time to give us feedback on your latest purchasing experience at Sunset Ford. We're glad to hear that Braden and the rest of the team were able to give you an overall positive experience. We look forward to working with you, your family, and your friends in the future. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Best, James K. Heutel, President

May 21, 2014

Braden My salesperson was Braden Bolerjack. I bought a new Ford Focus today. Braden was able to answer all my questions and was very friendly. Thank you. More

by aliciaweber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 21, 2014

Fair and Friendly I've leased four Ford "Escape" models from Sunset Ford over the last 12 years. The last lease was handled by my salesman, Mr. Larry Burchardt. This More

by SteveSPS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe Brooks, Larry Burchardt
May 28, 2014 -

Sunset Ford responded

Steve, first I would like to thank you for your loyalty to our dealership. Secondly, thanks for taking the time to write this review. Larry's sales excellence is always consistent and Im glad that your experience with him supports that. I am very happy that Joe was a great help to you as well. We aim to turn every person that visits us into a repeat customer. Please continue to visit us whenever you have questions, and well continue to provide great service! Also, check out our Facebook and Twitter for exclusive deals. Best, James K. Heutel, President

May 20, 2014

Came in with a clunker, left with an amazing new car! This gentlemen approached me with the utmost respect and knowledge of his inventory. He showed me around the lot with kindness an courtesy that no oth More

by Acacia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Fowler
May 20, 2014 -

Sunset Ford responded

Congratulations on your new purchase! Casey is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to Casey and all of us hope to see you again when the time comes to service your new car. Best, James K. Heutel, President

May 19, 2014

Great Experience! I was referred to the dealership by a friend. So glad I went! I got the vehicle I wanted and Tim Stewart did everything he could to get the deal finis More

by mustangcutie96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 20, 2014 -

Sunset Ford responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. At Sunset Ford, we are determined to deliver detail-oriented, honest, and personalized customer service. Im so happy to hear that Tim was able to help find the perfect vehicle for you. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Best, James K. Heutel, President

May 19, 2014

Great experience,,, My husband and myself had a good experience looking for a truck because of Craig Buhrman at Sunset Ford. He kept in touch over the span of a month or More

by VeraSalmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 20, 2014 -

Sunset Ford responded

Loren and Vera, thank you for taking the time to give us feedback on your latest purchasing experience at Sunset Ford. We're glad to hear that Craig and the rest of the team were able to give you an overall positive experience. Thank you for your continued business and enjoy your new purchase! Best, James K. Heutel, President

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