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Sunset Ford

St. Louis, MO

4.8
6,006 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,006 reviews

May 10, 2015

Always no hassle -Third purchase from Keith I have purchased 3 cars from Keith, he is very helpful and pleasant to work with. Keith never makes me feel pressured into making a rush decision. T More

by usedcarbuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 11, 2015 -

Sunset Ford responded

Hello and thanks for sharing! We appreciate your continued business and loyalty!

May 09, 2015

Trade in and lease Was able to complete a trade in and lease a new vehicle all in one afternoon. Was treated fairly during the appraisal process of my old vehicle and d More

by Dan Joyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lower
May 11, 2015 -

Sunset Ford responded

Hi Dan and thanks for the 5 star review! We are happy to hear of your smooth experience at our dealership. Thanks for choosing Sunset Ford!

May 08, 2015

Very helpful and not pushy!! Keith Boerding was very helpful when my husband and I were looking to purchase a vehicle. He was very knowledgeable about the Escapes we were looking More

by Alowe25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 11, 2015 -

Sunset Ford responded

Hello and congrats on the new Escape! We are happy to hear you had a wonderful car buying experience working with Keith.

May 07, 2015

Treated very well by Sunset Ford and Dan Dopuch Looked online for a used Explorer with low miles. Sunset had by far the best selection. When we arrived Dan Dopuch met us on the lot and showed us s More

by Tammy&Kim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wesley, Dan Dopuch, Treff LaPlant
May 07, 2015 -

Sunset Ford responded

Tammy and Kim, thanks for taking the time to share your experience. We are glad you enjoyed working with Dan!

May 07, 2015

took the time to make everything right I purchased my vehicle from the used car department. Immediately after the purchase a minor issue presented itself. In the big picture, this issue w More

by unhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dale Noakes
May 15, 2015 -

Sunset Ford responded

We would like to resolve your issues, so give us a call! I apologize that things do not go as smoothly as they should have for you and for the miscommunication. I'll be happy to make good on both of these issues, so please contact me or Perry Webb. Thank you so much for your business! Pete Heutel, General Sales Manager 314-843-4431

May 18, 2015 -

unhappy responded

Mr. Heutel, I received your text and apologize for any voicemail issues. I will provide an analogy of a thought you might share and that maybe help understand where I am coming from and why. Not even knowing the cook in the kitchen, I would rather keep and not consume an under-cooked steak than send it back in fear of what will follow. Also, I rather clean the car myself and have my own key made than send it back to an organization that (at least with me) has a history of deceit. I have offered suggestions, which I believe to be fair, on how to make good on what is owed which only involve you making phone calls or paying an invoice. If you are only able to offer suggestions which involve your company doing the work, then I do believe we are at a stale mate. Like I mentioned at the beginning of our extensive back and forths, I was not looking for anything free, but only to inform people of my poor experience after the second wrong was uncovered. Since it seemed you and your company wanted to right a wronged buyer I thought I would give it a chance. If you have any other suggestions that don’t involve my vehicle on your lot, I will always listen. Once again, I appreciate your time. William

May 27, 2015 -

Sunset Ford responded

Thank you again for your business and patience throughout this process. I'm happy to know that you're now satisfied!

May 07, 2015

awesome place to get a car from! I had just gotten my first new car about a week ago and Dale Noakes helped me tremendously ! He's an awesome guy and he didn't hold anything back. Sin More

by kelseygirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Noakes
May 07, 2015 -

Sunset Ford responded

Hi Kelsey! Congrats on your new car and thanks for the 5 star review!

May 07, 2015

Right Truck, Great Price, No Hassle I researched the type of used truck I wanted, and found it at Sunset Ford. Actually on a Sunset Ford post on Autotrader.com. I contacted Sunset Ford More

by gravitas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Ennis, Randy Ennis
May 07, 2015 -

Sunset Ford responded

Hello and thanks for sharing! We are happy you had a wonderful car buying experience. Enjoy your truck!

May 06, 2015

exactly what I needed to Escape I knew it was time to replace my old car and Larry Burchardt helped me find exactly what I needed with all the features I wanted. I love my Escape and More

by Sushi Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Burchardt
May 06, 2015 -

Sunset Ford responded

Hello and congrats on your new Escape! We are happy to hear you had a wonderful experience working with Larry!

May 06, 2015

financing Treff was very thorough and obtained a great rate for our new used purchase. Treff outlined all available options to us with sincerity and concern. More

by srand
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Treff LaPlant, Dale Noakes
May 06, 2015 -

Sunset Ford responded

Hello and thank you for taking the time to write a review! We are glad you had a wonderful car buying experience.

May 05, 2015

Good team of folks to work with in buying my new car. My Sales Consultant did an excellent job in addressing my questions and worked diligently to arrive at a pricing and trade-in solution to close the More

by edd0011
Price
Recommend Dealer
Yes
May 05, 2015 -

Sunset Ford responded

Hello and thank you for taking the time to write a review! We are very appreciative of your kind words and business!

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