Sunset Ford

WIFES NEW CAR Very good at Sunset ford. I have bought 3 cars there and my son 1. visit them and check the place out. nice people work with you Steve Herberts Very good at Sunset ford. I have bought 3 cars there and my son 1. visit them and check the place out. nice people work with you Steve Herberts More

Service with Flair Mr.Wagstaff was a professional, answer all my questions . He presented various options, my wife was extremely happy with the deal as well way we were Mr.Wagstaff was a professional, answer all my questions . He presented various options, my wife was extremely happy with the deal as well way we were approached non aggressively sales tactics.High praises to Treff Leplante, for getting things done fast. Now then as for the staff of the main exhibition room , I rate you as poor, for one reason I was there for over 30 minuto no one approach me to inquiere nor to even sell me a car,as for your group in the cage upfront lack of acknowledge of customer seems sports are much more important .Gentlemen, the sales biz is to give the customer what he wants, and surpass there expectation , at least that what I educate my waiters ,it promotes business. More

Professionalism and Customer Service Larry was wonderful to work with and took the time to help me after having an issue with my car. He completely resolved it and was great with follow Larry was wonderful to work with and took the time to help me after having an issue with my car. He completely resolved it and was great with follow up and his concern with the matter. I very much appreciate his customer service and willingness to take care of everything. I completely recommend Sunset and Larry to anyone in the market for a vehicle. He is a GREAT representation of Sunset Ford! THANK YOU!!! More

DO NOT USE SUNSET FORD SERVICE DEPT. THEY ARE A FRAUD THEFT BY SUNSET FORD, SUNSET HILLS-MO Seeing that I have worked in corporate America for years and even more so, that I have been a nurse for over 27 THEFT BY SUNSET FORD, SUNSET HILLS-MO Seeing that I have worked in corporate America for years and even more so, that I have been a nurse for over 27, I am compelled to write this post and will not stop until I get resolution. I have never in my life had such poor customer service from anyone, anywhere, at any business than I had at Sunset Ford in Sunset Hills, MO. Let me tell you a little story about the thievery that is going on there. It started in November when the starter on my son's Ford F250 pickup truck went out and we had it towed to Sunset Ford. They were told the issue and in addition we told them there was an oil leak and asked for them to inspect it. My son informed them at that time that he was suspecting a misfire in the piston and maybe they should drop the oil pan to make sure there wasn't metal in the pan. They repaired the starter under warranty, and said there was no oil leak found. My son paid for diagnostics and sales tax on the repair to the tune of a couple hundred dollars. A month later in JANUARY, the oil was leaking on the driveway, so we took the truck back to Sunset Ford and reported the leak, again we expressed that we suspected the piston misfiring. They did yet another diagnostic check, then they informed us they needed to repair a gasket and the EGR valve, but that the piston did not misfire on diagnostics. The truck was under warranty and they billed the warranty company over $1000 and charged him over $300 for dx, fluids and tax. We asked if they dropped the oil pan to be sure? They said no, there was no reason and that the gasket should take care of the oil leak; however MIKE at Sunset Ford told us he was keeping our ticket open and to drive the truck for a few weeks. If we had any trouble, we were to bring it back and they would make sure it was fixed. Did not notice anything again until APRIL 6th when we had to bring the truck back with heavy oil leaking, and again we informed them the truck was misfiring. They took the truck in, and magically NOW telling us the piston was in fact misfiring and there was metal in the oil pan. In addition, we informed them that the truck was having front end issues and would pull extremely hard to the right or left at any given time to the point it was difficult to control. They also inspected the front end and said he needed 2 control arms, ball joint on the right front and a pitman arm sleeve replaced. NOW here is the problem. They informed us the entire engine had to be replaced and my son would have to pay for any sales tax and miscellaneous parts not covered under warranty. This totaled $1838. They THEN said the front end was not covered and those repairs totaled $1527. It is important to know that the truck has a small lift on, it but they informed us this was NOT a problem. However, the truck does have locked lug nuts on the tires and the tool to remove them was missing. I informed them to remove them with their own tools since I had been told they could put a smaller socket than required on them and a high torque drill and they would come off. When we asked them if replacing the control arms and ball bearing joint would fix the problem BRETT said yes it definitely will. After having the truck in their service department for over 6 weeks, we picked the truck up on May 18th and paid in total $3365. They informed us shortly before pickup that the gear box would eventually need to be replaced, but was not necessary at the moment, we would just notice some play in the steering wheel. My husband drove the truck home and said it still felt shaky on the front end. The truck sat (since my son works out of town) until right before memorial day. Since we paid for the repairs he was only allowed to drive to work and back until it was paid back. The funny thing is, he had a broken hand and did not return to work until the first week of JUNE. We had NOW only had the truck 12 days, when my son got in the car to leave and as he is getting on 141 the truck is unable to be steered and he nearly caused 4 CARS to crash into him. NOW, we immediately take it back to SUNSET FORD. We find out that they NEVER EVEN REMOVED THE WHEELS to do the front end repairs. They now tell us they will not fix their work NOR will they give us our money back. They then go on to say they do not guarantee their work, WHICH WAS NEVER DISCLOSED UP FRONT. The service manager, JUSTIN HEUTEL, (of course son of the OWNER, JIM HEUTEL) who has NO experience goes onto say that we took the truck and went off-roading and that is why the truck is not repaired. ARE YOU KIDDING ME???? He then went onto say his ASST Manager would explain why it wasn't repaired. They said that we took the truck off-roading and hit the ball bearing ONLY. so hard that it popped it out again. Of course there is NO broken arms again or sleeves or rods bent, but that it was a precise hit on the bearing. THIS IS INSANITY AND IS LITERALLY THEFT. I asked them how could they possibly repair the front end without removing the wheels since 2 other dealers and 2 automotive shops told me it would be impossible, and they said "they had ways to get around it". JUSTIN HEUTEL then went onto say and admit, they really didn't know what was wrong with it when it came in and they had to start SOMEWHERE. ARE you KIDDING me???? I asked him why they didn't just tell us they don't normally do work on lifted trucks, since I would have respected that and took it somewhere else? HE HAD NO ANSWER. In total, between the engine replacement and the front end, and the 2 visits reporting the engine issues previously, Sunset Ford has been paid by the warranty company and US a total of OVER $17,300 and the truck is STILL NOT REPAIRED. YES I SAID $17,300 It is sitting in front of my house unable to be driven and they REFUSE TO BACK UP THEIR WORK OR REFUND THE MONEY ON THE FRONT END. SUNSET FORD never actually did the repairs. Upon inspecting the work by another mechanic, he noted that the so called NEW control arms they put in and ball bearing are old and rusted and again THERE IS NO WAY THEY COULD HAVE REPAIRED WHAT WAS NEEDED WITHOUT REMOVING THE WHEELS. I will NOT stop until this is resolved, which at this point I would NEVER have them repair anything again. THEIR SO CALLED FAMILY OWNED BUSINESS is nothing but a lying, deceitful, thieving business, lacking integrity and honest workmanship. I HAVE NEVER BEEN SO CHEATED. And to think that over a measly $1527 they could have saved face, retained a customer and been known for backing up their service. I would never treat a patient or a customer this way. How do people like this sleep at night???? All we are asking for is the refund of $1527; pretty shameful if you ask me, since they already have been paid 10X that amount with no relief of the problem. More

Great car buying experience I found Sunset Ford via its Internet website. They had a great selection of 2014 and 2015 Ford Edges so I went by their Sunset Hills location to see I found Sunset Ford via its Internet website. They had a great selection of 2014 and 2015 Ford Edges so I went by their Sunset Hills location to see them. The dealership was bright and attractive. Sales person Cory Pupllio came out to help as I walked the car lot with my son. Cory was helpful and knowledgeable about the Edges available and gave me the key to test drive first a 2014 and then a 2015. The 2015 he brought by had all the essentials I was looking for---SEL, 6 cylinder, FWD, MyTouch navigation and sound, power and heated front seats, Ruby Red exterior, and black dash and carpet with white seats and ceiling.. We proceeded to negotiate the price and I bought the car. All in all a pleasant experience. More

easy and quick one of the easiest car buying experiences I've had. Car was ready to see/test drive when I pulled in. Braden answered all my question and gave me gr one of the easiest car buying experiences I've had. Car was ready to see/test drive when I pulled in. Braden answered all my question and gave me great step by step introductions for all the technology functions associated with the vehicle. Paper work went quickly and effortlessly as well More

2015 Focus I found the vehicle via the internet and was put in touch with Braden Bolerjack. Braden and I discussed the price and then I met him at the dealership I found the vehicle via the internet and was put in touch with Braden Bolerjack. Braden and I discussed the price and then I met him at the dealership. Once my wife and I arrived we filled out some paper work and then we were on our way (about 1 hour and 15 minutes). The car and the price was exactly what we agreed on, no hidden charges after we showed up. Thanks Braden. More

"Six Star" Review! We purchased a Ford Explorer at Sunset in '04. When it came time to replace it and also by a car for our daughter we went back to Sunset after researc We purchased a Ford Explorer at Sunset in '04. When it came time to replace it and also by a car for our daughter we went back to Sunset after researching for two weeks we were satisfied that Sunset had the best deals. Buying a car can be stressful and I was really dreading buying two cars at the same time! I can't say enough good things about Mike and the whole Sunset Ford team. Mike relieved any stress we had been feeling with his easy laid back attitude. My husband and I felt very at ease and trusted that Mike was taking care of us. We purchased a Ford Edge and Ford Fusion and couldn't be happier. Sunset Ford's service and great deals match the quality of the Ford product! Thanks again Mike! More

Easy Process! Randy Ennis made our purchasing process quick and pleasant. We absolutely love our new car and we are confident that got a great price. All of our que Randy Ennis made our purchasing process quick and pleasant. We absolutely love our new car and we are confident that got a great price. All of our questions were answered honestly and never felt pressured. I would definitely recommend Randy. Thanks!! More

04 Ford Taurus gone perfectly As a recent college graduate, I have never actually owned a car. Now that I'm in the real world, Dan helped me greatly to match me with an affordable As a recent college graduate, I have never actually owned a car. Now that I'm in the real world, Dan helped me greatly to match me with an affordable and reliable vehicle. He was incredibly sincere, and had a genuine interest in getting me a vehicle. He would call me everyday it was free while I was searching for cars, and even sent a thank you note after my purchase. Great guy overall and I highly recommended him. More