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Sunset Ford
St. Louis, MO
6,006 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 6,006 reviews
July 22, 2015
Good Experience Dan helped me get a great car, for a really good price. He made sure I was completely happy with the car, and even stayed late to accommodate my famil Dan helped me get a great car, for a really good price. He made sure I was completely happy with the car, and even stayed late to accommodate my family. More
by happycustomer
Employees Worked With
Dan Dopuch
July 21, 2015
Stress Free Car Buying Experience I worked with Keith and Kieran when purchasing my car. Great experience all the way around. Would recommend either of them when looking to buy.. I worked with Keith and Kieran when purchasing my car. Great experience all the way around. Would recommend either of them when looking to buy.. More
by clkott
July 20, 2015
Good experience I was seeking the best price on a custom-order Ford Focus Titanium sedan with options that were not to be found anywhere in the midwest. Several deal I was seeking the best price on a custom-order Ford Focus Titanium sedan with options that were not to be found anywhere in the midwest. Several dealers in St. Louis shot me numbers, that were absurd - pennies below full MSRP. Braden Bolerjack of Sunset Ford in Sunset Hills (St. Louis, MO) took me seriously and after one back & forth round, gave me not only the best price, but also an incentive that I was unaware of, being a long-time Ford buyer. The car came in a couple days ago after 10 weeks of waiting, and is perfect. The finance guy, Justin, was a pleasant guy to speak with, and did our numbers for us with no headaches. For the 1st time in my life I did not turn down the extended warranty and went forward with one. While it is expensive at $2,000 extra, we have peace of mind with all the computer chips that are in this car with all the added technology options we got. Bumper to bumper, extended out to 7 years (84 months) / 120,000 miles. For what it's worth, the MSRP was $27,000 (not counting extended warranty), minus rebates and dealer discount for a total of $4,500, plus 0% financing for 6 years. Braden is a swell guy, that takes it upon himself to go to his manager on your behalf and get things for you that will be a positive surprise. He's got your back. More
by Happy
July 19, 2015
Good Experience Alex was very good as a sales rep. the wait time was extremely long as we waited almost 3 hours to get the deal done. Justin was the best finance mana Alex was very good as a sales rep. the wait time was extremely long as we waited almost 3 hours to get the deal done. Justin was the best finance manager we have ever dealt with. More
by tedmason
July 18, 2015
Great Experience I had a great experience with Jim Wagstaff when looking for my Ford Fusion. He was very friendly and helpful, but the best part, no pressure. I will d I had a great experience with Jim Wagstaff when looking for my Ford Fusion. He was very friendly and helpful, but the best part, no pressure. I will definitely recommend Jim to my family and friends. More
by Nancy1957
July 17, 2015
Great experience at Sunset Ford Easy and pleasant to work with. Helpful and pressure free; eager to help and answer questions. I will return to Sunset Ford when purchasing a new or u Easy and pleasant to work with. Helpful and pressure free; eager to help and answer questions. I will return to Sunset Ford when purchasing a new or used car in the future More
by Debbie927
Employees Worked With
Casey Fowler, Jason Schrijver
July 17, 2015
Pleasant Experience Randy is very friendly without the high pressure. My son was looking for a car and Randy answered all of our questions. He let my son pick out the ca Randy is very friendly without the high pressure. My son was looking for a car and Randy answered all of our questions. He let my son pick out the car that HE liked and didn't try to steer us to a more expensive vehicle! More
by mikev321
Employees Worked With
Randy Ennis
July 16, 2015
Great experience buying my first car Isaac was a great salesman to work with. Very understanding and patient with me as this was my first time purchasing a vehicle. Alex, the sales manage Isaac was a great salesman to work with. Very understanding and patient with me as this was my first time purchasing a vehicle. Alex, the sales manager, was very excited and willing to help us in any way. Isaacs laid back personality and willingness to go beyond what's expected of him really impressed my family and I! More
by Sam1993
Employees Worked With
Jason Schrijver
July 16, 2015
Great experience! Everybody was really great! Jim was very helpful: he called back when he said he would, and was willing to help when I wanted to double (and triple) c Everybody was really great! Jim was very helpful: he called back when he said he would, and was willing to help when I wanted to double (and triple) check the car. All in all, everything went smoothly. I'd definitely recommend Sunset Ford. More
by Rhonwyn
July 16, 2015
Not sure about their customer service!!! My son Bought a 2014 Ford Fusion with 10,000 miles for him to drive back to his Marine base in South Carolina. Car had just arrived and we were intere My son Bought a 2014 Ford Fusion with 10,000 miles for him to drive back to his Marine base in South Carolina. Car had just arrived and we were interested in it. They did the Pre-certified check and found nothing to be fixed or replaced. Found this a little odd but okay. (Not even wiper blades to be replaced) I think they knew we were interested and passed it all. Son got in car for his trip 6 days later and transmission blew in Tennessee. Luckily he was close to a Ford dealership. The Ford dealership in TN said that this car had transmission issues and a solenoid replaced. I called Sunset and asked about this and why we were not told of this. I even asked to see the CarFax. Dealer says they do not have to tell you things that were repaired at a Ford Dealer. What?!! Basically Sunset said it is your car now..see you later. I want to thank Mountain View Ford in Chattanooga Tennessee for all their help. No more cars to be bought at Sunset Ford from me or my family...oh and I have been spreading the word also!!! Also, I made all calls to Sunset...no calls from any service or managers back to me. Terrible customer service. More
by terrible customer service
Employees Worked With
