Sunset Chevrolet - Service Center

We had a service related problem with a recent visit and contacted management to complain. We found the service manager to be responsive and willing to help us rectify the problem. The service department contacted management to complain. We found the service manager to be responsive and willing to help us rectify the problem. The service department eagerly fixed our problem to our satisfaction and apologized for the problem. The issue was addressed by the dealership and we were assured that we would not have a similar problem in the future. We will continue to use Sunset Chevrolet for service visits. I updated my review as a result of them taking care of our issue. More

My review of this dealership starts with their service department. I couldn't believe that a dealership (which aren't known for being honest) would be so honest and give so much attention to an old tr department. I couldn't believe that a dealership (which aren't known for being honest) would be so honest and give so much attention to an old truck I didn't even buy there. I had a terrible problem for years with my electrical system. I couldn't get it figured out. I took it to another dealership who charged me a fortune to "FIX" it with out contacting me first to get my approval, and of course it wasn't the fix. After that and numerous other shops (and a whole lot of money) I finally decided to take it to Sunset. The person who investigated my truck did so for the entire day. And he found it!!! I was so relieved to finally know what gremlin had been living in my truck. And.. instead of just fixing it themselves with out contacting me, then charging me (like the other dealer) they told me all about my problem and allowed me the opportunity to fix it myself. When I went to pick up my truck and pay for the many many hours of investigation they only charged for ONE hour. This dealership was so good to me, they treated me like gold and I was just a girl who brought her old pickup in, in a desperate attempt to fix a problem that plagued me for years. I've gotten a sum of money to finally buy myself a brand new car. I immediately thought of Sunset and decided to come do this review. I will be spending that money with them as I know I will be treated fairly and end up with a safe vehicle. More