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839 Reviews of Sunset Chevrolet - Service Center
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March 20, 2014
BEWARE OF THE LIFETIME POWERTRAN WARRANTY SERVICE!!!!!!!!!! Purchased a used GMC Denali and within 4 months during first oil change was advised the oil pan was leaking and it was a seal. I th SERVICE!!!!!!!!!! Purchased a used GMC Denali and within 4 months during first oil change was advised the oil pan was leaking and it was a seal. I think perfect, good thing I got the lifetime powertran warranty. Only to find out there is "FINE PRINT". I was told the oil pan is covered for any failure and if it fails the gasket is covered, but in this case because just the gasket failed it is not covered, $475 please. How does an oil pan fail unless it is punched wrong or something of that sort? Very disappointed and I will not be purchasing another vehicle under this cheesy warranty. More
by ericg18
Employees Worked With
Service Department
August 26, 2013
I have been dealing with Mike for a few years now. He always takes care of me and my needs. He is very honest and genuinely cares when it comes to what needs to be serviced on my vehicle. He keeps me c always takes care of me and my needs. He is very honest and genuinely cares when it comes to what needs to be serviced on my vehicle. He keeps me coming back. Thanks Mike. More
by ryalst9937
Employees Worked With
Mike Odom, Service Department
June 04, 2013
Ian and Matt were very helpful in removing my fan and fan clutch from the water pump that had rusted together. Matt was able to remove it in about ten minutes and I was not charged for job. I appreciate thei clutch from the water pump that had rusted together. Matt was able to remove it in about ten minutes and I was not charged for job. I appreciate their assistance because I was able to replace the water pump without taking my vehicle to the shop. More
by JohnKaiser
Employees Worked With
Ian and Matt, Service Department
July 19, 2012
We were very happy with Sunset until our last visit, which will be our last visit. We brought my Yukon in for service feeling that there was a problem with the transmition, the warranty only had a week which will be our last visit. We brought my Yukon in for service feeling that there was a problem with the transmition, the warranty only had a week left on it. It was kept for a week, no one from sunset called us to tell us anything, we had to call them and at the end of the week we were told they couldn't find a problem and if one come up after the warranty is up we are tough out of luck, we are just going to have to pay for it. So we pick it up and at that time were told we would have to pay $107 eventhough no work was done on the car. It would have been nice if someone would have called ahead of time to let us know. More
by charettas
Employees Worked With
Service Department
April 11, 2012
From the moment I stepped onto the lot of Sunset Chevrolet, I was never pressured or pushed to do something that made me feel I wasn't getting a great deal. I met with Dave Goeke and I told him I w Chevrolet, I was never pressured or pushed to do something that made me feel I wasn't getting a great deal. I met with Dave Goeke and I told him I would be the best or worst customer he ever had. Obviously, I was a good customer because I have bought two Silverado's in as many years. The other day I stopped by for my free lifetime oil change and bought another truck. More
by cumiller
Employees Worked With
David Goeke
February 09, 2011
We took our camaro in for its second oil change,They took the car back and did the work.parked the car back out front and never told me it was done.They knew I was waiting.Anyhow,when I got home I noticed th the car back and did the work.parked the car back out front and never told me it was done.They knew I was waiting.Anyhow,when I got home I noticed the car had several scratches in the hood and the top of the front bumper.I loved the car and it did not have a mark on it.Now I feel like its just a used car. Dont know what I could do about it but I am so unhappy, I am wondering if I should ever bring the car back for an oil change.Kinda sucks because we have the life time oil change.Thanks for bursting our bubble with our new car. More
by skriebe
Employees Worked With
service
September 09, 2010
Warning............. When I bought my new vehicle Sunset Warning............. When I bought my new vehicle Sunset promised "Free Oil Changes" then when I went in for my first one they said that I would have Warning............. When I bought my new vehicle Sunset promised "Free Oil Changes" then when I went in for my first one they said that I would have to attend a Saturday "EVENT" to register my vehicle or no free oil changes? I paid for them as part of the deal??. (They want me to come to the service Sales Pitch in my opinion) This dealership is dishonest in my opinion. When I contacted Chevrolet they knew nothing about the program. Sunset will never see another penny from me! More
by Really Disappointed
Employees Worked With
Sales manager
July 20, 2010
We had a service related problem with a recent visit and contacted management to complain. We found the service manager to be responsive and willing to help us rectify the problem. The service department contacted management to complain. We found the service manager to be responsive and willing to help us rectify the problem. The service department eagerly fixed our problem to our satisfaction and apologized for the problem. The issue was addressed by the dealership and we were assured that we would not have a similar problem in the future. We will continue to use Sunset Chevrolet for service visits. I updated my review as a result of them taking care of our issue. More
by cj11302000
Employees Worked With
Mike and Andy in service. Service Manager Jeff Kirsch., Service Department
January 29, 2009
My review of this dealership starts with their service department. I couldn't believe that a dealership (which aren't known for being honest) would be so honest and give so much attention to an old tr department. I couldn't believe that a dealership (which aren't known for being honest) would be so honest and give so much attention to an old truck I didn't even buy there. I had a terrible problem for years with my electrical system. I couldn't get it figured out. I took it to another dealership who charged me a fortune to "FIX" it with out contacting me first to get my approval, and of course it wasn't the fix. After that and numerous other shops (and a whole lot of money) I finally decided to take it to Sunset. The person who investigated my truck did so for the entire day. And he found it!!! I was so relieved to finally know what gremlin had been living in my truck. And.. instead of just fixing it themselves with out contacting me, then charging me (like the other dealer) they told me all about my problem and allowed me the opportunity to fix it myself. When I went to pick up my truck and pay for the many many hours of investigation they only charged for ONE hour. This dealership was so good to me, they treated me like gold and I was just a girl who brought her old pickup in, in a desperate attempt to fix a problem that plagued me for years. I've gotten a sum of money to finally buy myself a brand new car. I immediately thought of Sunset and decided to come do this review. I will be spending that money with them as I know I will be treated fairly and end up with a safe vehicle. More
by CarLover7D7
Employees Worked With
Service Department, Service Department
