Sunset Chevrolet - Service Center

Worst staff Unprofessional: Christine was eating food while talking on the phone. Furthermore, she continually interrupted my while I was trying to explain my si Unprofessional: Christine was eating food while talking on the phone. Furthermore, she continually interrupted my while I was trying to explain my situation. Finally, she only listened to respond and refused to elevate my concern to someone who could actually make a decision. Lack of communication: days would go by before received any status on my vehicle - I had to initiate contact. Lack of attention to detail: I picked up my vehicle (repairs still needing to be completed) because I needed it and the tires had roughly 20 PSI in them. They were going to put me on the road with an unsafe vehicle. More

Did not perform the service I was charged for I took my truck in for an oil change and tire rotation. When it was complete, I paid and returned to my vehicle. I had scrubbed the curb, so knew th I took my truck in for an oil change and tire rotation. When it was complete, I paid and returned to my vehicle. I had scrubbed the curb, so knew the tire location before having the service done. Come to find out that scrubbed tire was in the same location. So I returned into the dealer to notify them I was charged for a tire rotation and the service was not performed. They talked to the tech. and provided me with some excuses that it was waiting for the lift, and having new people and paperwork brought to her....somehow my truck was brought around front and signed off that service was "complete". I simply asked for a refund and will get the service done elsewhere. More

Bad communication with service manager to mechanic A 2 hour job takes 4 days worst experience I've ever had . Will not be recommending anybody I know to go there for any kind of help. A 2 hour job takes 4 days worst experience I've ever had . Will not be recommending anybody I know to go there for any kind of help. More

Even Service Manager doesn't care I had my check engine light go on and the stabilitrak light flashing on the dash. I took the suburban to orileys to get the check engine light code ch I had my check engine light go on and the stabilitrak light flashing on the dash. I took the suburban to orileys to get the check engine light code checked and found that # 4 cylinder was miss firing. I took the 2008 Subaru to Sunset service department on 02/23. Colten told me there was 137 charge to have the code checked and it would go towards repair. I had to a trip planned and need the vehicle checked. After having suburban all day I found that they could not make the miss fire happen again. I picked the vehicle up drove home and it happened to me. This was 20 miles from the Sunset Sumner. I was going to bring it back the next day but it seemed to run better. The next day I was to leave. While driving the suburban I started hearing a lifter noise. I checked the oil while waiting for the service department to call me back. There was none on the dip stick. You would thing that 137 dollar diagnostic charge would be at least checking the oil. I called left a message for the service manager. It will be a week and still no return call. Caring about customers start at the top. With no call back I think I understand why the rest of the team does not care. About providing good customer service. More

Extremely Poor Service Department Absolutely do not buy a vehicle from Sunset Chevrolet. The individuals in sales are great, but you will be severely disappointed once you have to work Absolutely do not buy a vehicle from Sunset Chevrolet. The individuals in sales are great, but you will be severely disappointed once you have to work with their service department. I have had my truck in for service, and almost every visit was a nightmare. 1 visit was an oil change where they also wanted to update my instrument cluster. The technician fried my instrument cluster and I was without my truck for almost 2 weeks. Another visit, I was delayed because my vehicle was blocked in and I couldn't get out. Another visit I noticed my wheel cap was missing and I had to drive all the way back to Sunset to order a replacement cap. The last visit was the final straw. My Silverado was leaking above the drivers side visor. I called to make an appointment, and they needed me to wait 4 or 5 days because they were backed up. The good news was Andy their technician seemed to know exactly what the problem was (XM antennae). When I brought the truck in for service, I was told they would need it for 2 to 3 days. When I asked why, I was told they still have a backup, and in case it wasn't the antennae, they would need time to trouble shoot. I checked my truck in, and was then told it would be a 20 to 25 minute wait for my rental car. 45 minutes later, I went back to the service counter to find the rental car rep chatting with the technicians. I insisted on getting my truck back, and drove away with nothing repaired. I called Gilchrist Chevrolet in Tacoma, and they got me in the next day. What would have taken Sunset Chevrolet 2 to 3 days to fix, took Gilchrist 2 hrs. Gilchrist got my truck right in, fixed the leak around my antennae, performed a recall service on my 4 wheel drive system, and changed my oil in less than 2 hrs. Lifetime oil changes is not worth the pain and frustration of dealing with the Sunset Chevrolet service department. I will pay for the oil changes and take my truck to a true 5 star service department at Gilchrist Chevrolet. More

For over 1-1/2 been outstanding I know everybody has an off day but a service writer should always be courteous. The last time I had my Silverado in for service, I ask a couple quest I know everybody has an off day but a service writer should always be courteous. The last time I had my Silverado in for service, I ask a couple questions and all I got was negativity and talked down too. I have had a very good experience previous, I drive 40 miles each way to get to Sunset and the experience of purchasing was outstanding but I think a service writer needs to Represent the dealership and I am very displeased. More

Best Dealership Ever ! I just want to say thanks to Phil Mitchell and his staff; Bob Fish our salesmen, Tyler the GM, and John - Service Director for stepping up to the I just want to say thanks to Phil Mitchell and his staff; Bob Fish our salesmen, Tyler the GM, and John - Service Director for stepping up to the plate when the customer needed help. I have purchased vehicles from more dealerships in the past than I can count, but never have I been treated so fair and watched as employee’s and staff from the top down, go out of there way for a customer, as they have here at Sunset Chevrolet for me. I purchased a used vehicle here, and like any normal vehicle, it had a few issues after the sale. The difference between Sunset the other dealerships, they truly do care about their customers and concerns after the sale. Many dealers I have used in the past don’t even know your name when you come back, especially if you have a problem. Not here at Sunset, the entire staff went out of their way to take care of me and my family after the sale. Thank you so much ! Dave C More