Sunset Chevrolet - Service Center

Horrible Service Dept. Took my car in due to check engine light and passenger front tire sensor not working. Car is 2012 with 55k miles with an extended warranty. I had Less Took my car in due to check engine light and passenger front tire sensor not working. Car is 2012 with 55k miles with an extended warranty. I had Less Schwab change the tire sensor on the driver front and had the check engine light code checked at an auto parts store. The check engine light code showed something with emissions (likely a bad gas cap). I took it to Sunset Chevrolet for repairs. Dropped car off at 7am on a Thursday, and was called at 3pm with a quote of over $1000 for repairs. I was told something within the gas tank needed to be replaced, coolant hose was leaking, and both front tire sensors were bad. Funny how extended warranty extended to none of the repairs. I told the person I already had the driver front tire sensor replaced less than 2 months prior to visit and they said to take it back because it was bad. The car was ready the following day at 4pm. I picked up the car at 7pm on Friday (after work). The charge was $800+. The passenger front tire sensor was still not working, so I went back into the service department and inquired as to what was going on. A mechanic came out to try to get the sensor to "re learn" the tire pressure, this didn't work. The mechanic did notice that all of my tires that were registering were registering with low air, so he filled the air (why wasn't this done originally). They scheduled me to come back on Monday at 10am. I took the car back on Monday and was told they would look at the car, check my warranty, and let me know what cost I would be facing. I told the service man there would be no cost, I already paid for the service. He said he was unaware but if I already paid it would show up later. I was called within an hour letting me know the car was ready. There was no charge and the tire sensor was working. More than two days of being in service, $800+, bullcrap extended warranty, and sssllllooooww service. I will never be back to this dealership. More

Do not purchase Sunset extended warranty! We were told by finance extended warranty will cover bumper to bumper. Our radio navigation system went out in our truck, but because it does not say We were told by finance extended warranty will cover bumper to bumper. Our radio navigation system went out in our truck, but because it does not say radio under electrical it is not covered under warranty and our tailgate handle broke on the inside, again because it does not say tailgate handle on warranty it is not covered. Our bad we trusted Sunset when they said bumper to bumper. More

Good. But poor communication. Need to work on communicating with customer . Was not notified that parts did not come in and the vehicle would not be ready till next day. Had to cal Need to work on communicating with customer . Was not notified that parts did not come in and the vehicle would not be ready till next day. Had to call to find out information. More

Very good service with exception My service appointment was promptly put into service, told that they rotated the tires, change the oil, all within about 45 minutes. The only thing th My service appointment was promptly put into service, told that they rotated the tires, change the oil, all within about 45 minutes. The only thing that I noticed was a chemical spillage on the right fender three streaks, and look like a smeared cleaning on the driver side fender, I was offered a free car wash coupon, which I gladly appreciate it although I did not realize the streaks and smeared area on the fender at the time, thank you for service still recommend your facility and I and I appreciate your service curious More

Very Poor Sales was great, received a loaner no problem there. Service POOR AND HAS FOR SOME TIME. Maybe a change in leadership is due !! Maybe small tow Sales was great, received a loaner no problem there. Service POOR AND HAS FOR SOME TIME. Maybe a change in leadership is due !! Maybe small town sunset chev has gotten to big to care. No longer custom friendly More

Great experience The team fit me in for an oil change quickly and easily. I qualified for free oil changes as I purchased my car from Sunset trucks in January. Service The team fit me in for an oil change quickly and easily. I qualified for free oil changes as I purchased my car from Sunset trucks in January. Service advisor was great. All completed and out the door within an hour. Best experience and free of charge to me. Great customer service, I’ll be back. Thank you. More

Quick and friendly. I have purchased many vehicles from sunset Chevrolet, with the same no hassle environment. I recommend this dealership to anyone, that needs a grea I have purchased many vehicles from sunset Chevrolet, with the same no hassle environment. I recommend this dealership to anyone, that needs a great vehicle. More

HVAC service Danny was efficient with diagnosing the issue within our ACADIA HVAC system. He guided us through the process of contacting the right people in order Danny was efficient with diagnosing the issue within our ACADIA HVAC system. He guided us through the process of contacting the right people in order to utilize our extended warranty. He also worked with enterprise to set us up with a rental car that was sufficient for my family. He remained in constant communication about status of the part delivery and an eta of when the service would be completed. Everyone we worked with at Sunset was professional. Definitely will recommend them to friends and family. More

Just an oil change Just an oil change, but everyone was professional yet friendly, on time and helpful. Sunset Chevrolet is my new ‘go to’ dealership and service dept si Just an oil change, but everyone was professional yet friendly, on time and helpful. Sunset Chevrolet is my new ‘go to’ dealership and service dept since moving to Sumner. More

Terrible Service Experience Took my Diesel PU in for " Check Engine Light" . It took 36 days to figure out I had a bad Sensor. My biggest complaint was lack of communication and Took my Diesel PU in for " Check Engine Light" . It took 36 days to figure out I had a bad Sensor. My biggest complaint was lack of communication and no urgency to fix my vehicle. Over the past 25 years I have used Sunset Chevrolet to repair all my Vehicle problems. Up until this visit I'd never encountered such terrible service. I'm not sure what is going on within there service department. On two occations I tried to contact Tim the service manager but recieved no call back. I hope no one has to go through my frustrated experience. More