Sunset Chevrolet - Service Center

Bad advise from service department I talked to service advisor about a damaged key and a vehicle that possibly had a immobilizer in it I was informed by service that it in fact did and I talked to service advisor about a damaged key and a vehicle that possibly had a immobilizer in it I was informed by service that it in fact did and I would need a special key . They took me to parts sold me a 110 dollar key it turns out that the car does not have an immobilizer unit on it and a 10 dollar key would work just fine . Or the one I already had . The cat had a blown coil fuse that was replaced for another 166 dollars . Do yourself a favor and find an honest dealer . More

Wonderful Our experience with Sunset has been overall great! We purchased our Tahoe in 2013 and from that transaction until today, we have been satisfied with Our experience with Sunset has been overall great! We purchased our Tahoe in 2013 and from that transaction until today, we have been satisfied with the service. I absolutely loved the one who assisted us with our purchase. His name was Sean. He wasn’t pushy or invasive, which I appreciated. Also, every guy at the service counter has been so friendly & thorough. Even when they are really busy. They still provide excellent service. More

Lousy service Went for a oil change and multi point inspection, said everything was good, got half way home, they did not adjust the air pressure in the tires, got Went for a oil change and multi point inspection, said everything was good, got half way home, they did not adjust the air pressure in the tires, got a call back from the asst service manager, was told drop it off and will get you something to drive. Nothing was offered to drive, so I waited another 2 hrs only to leave the dealership with the tires not properly inflated. Called back to the service writer and let them know my displeasures. Only to be told to bring it back again for the third time, and they were sorry again. I should have went to Walmart they could have done a better job More

Very quick service due to inclimate weather Arrived 30 min early for appt. They took us right away. Truck was done in 30 min. Quick service all due to snowstorm & many cancels. Arrived 30 min early for appt. They took us right away. Truck was done in 30 min. Quick service all due to snowstorm & many cancels. More

Service 02/02 Great service, called once was done and received a car wash and vacuum that I wasn’t expecting. Thank you, I will recommend this location to all who i Great service, called once was done and received a car wash and vacuum that I wasn’t expecting. Thank you, I will recommend this location to all who inquire More

I love Sunset Chevrolet Took my 2017 Chevy Silverado in for service, water leak covered by my warranty, and I was treated with respect and courtesy by everyone. I was prov Took my 2017 Chevy Silverado in for service, water leak covered by my warranty, and I was treated with respect and courtesy by everyone. I was provided a loaner and my vehicle was ready sooner than promised. My vehicle was washed and ready when I got there. Excellent service and would highly recommend Sunset Chevrolet. More

The Sunset family Sunset treats you like family. First class all the way. They did what what they said they were going to do when they said they were going to do it. Th Sunset treats you like family. First class all the way. They did what what they said they were going to do when they said they were going to do it. They had my truck for a week and gave me a brand new truck to drive for that week. More

Fast, FREIENDLY, efficient. They ALWAYS treat me right and do a great job. Gave me good info on my service and a couple car wash certificates. They service dept always gets me in They ALWAYS treat me right and do a great job. Gave me good info on my service and a couple car wash certificates. They service dept always gets me in quickly and out in a reasonable Tim. More

Above and beyond!!! 2017 Chevy 1500 Silverado High Country I had a power draw that drained my hattery completely. I am in a wheel chair and drive from my wheel chair. 2017 Chevy 1500 Silverado High Country I had a power draw that drained my hattery completely. I am in a wheel chair and drive from my wheel chair. The truck has a ATC gull wing conversación, the drivers door opens like a Delorian. My vehicle is extremely important to me because I am not able to just use another vehicle. I had my my battery tested at Les Schwabs and everything tested good. When I had the truck die again I decided it was time to have it looked at. I went to Good Chevrolet in Renton, told them my story and was told that they could get me in a week from when I was there. They suggested I call around to see if someone else could Get me in sooner and after a few calls SUNSET CHEVROLET made it possible to get my truck in that veery same day. Big thank you to Tim, Kristina, and everyone down at Sunset Chevrolet in Sumner WA. More

Very poor customer service and rude service personnel I have been taking my vehicle back there for free oil changes for life and other work to be done. Last time I called 4 times and a ok reps were busy I have been taking my vehicle back there for free oil changes for life and other work to be done. Last time I called 4 times and a ok reps were busy and they took my name and number and never called me back. After 1 week of trying to get my vehicle in for service and the DEF gauge fix which they said would set after the last oil change where I told them about the issue. Service agent was rude when I said I’d wait and not drop off he said it could take hours and I asked why they didn’t tell Me that when I made the appointment or have a loaner vehicle to use if it would take that Long. After 3 hours it was done and I asked it to be washed which it wasn’t so I had to wait another 45 minutes to get that done. Very poor and rude service agents. Not all are rude but some are very bad. More