Sunset Chevrolet - Service Center

Went Above and Beyond I had a long list for my 2017 Camaro get fixed and oil change. We had an issue happened from the dealership side so I came in talked to my service adv I had a long list for my 2017 Camaro get fixed and oil change. We had an issue happened from the dealership side so I came in talked to my service advisor, Scott Hummel. Mr. Hummel apologied and went above and beyond to fix it, get all the original issues fixed and I’m completely satisfied with the whole experience. Thank you for being right with your customers. P.S. They all had fun pushing my car around in the snow. More

Low Coolant light after starting engine. Brought in on Friday 2/08/19 0900. They ordered parts from Portland & Auburn. Parts arrived on Tuesday 2/12/19 car repaired on 2/13/19. Good Job cons Brought in on Friday 2/08/19 0900. They ordered parts from Portland & Auburn. Parts arrived on Tuesday 2/12/19 car repaired on 2/13/19. Good Job considering record Snow Fall in western Washington. Hopefully it fixed the problem. Thanks. More

Oil change We were brought in out of the snow quickly and our car was taken care of in a timely fashion. All service tech were pleasant and accommodating. We were brought in out of the snow quickly and our car was taken care of in a timely fashion. All service tech were pleasant and accommodating. More

Fast and solid Got in and waited 45 mins I was ready to go. Everyone knows me by my first name. Great group at Sunset. They take care of me every time Got in and waited 45 mins I was ready to go. Everyone knows me by my first name. Great group at Sunset. They take care of me every time More

As always Jacob went out of his way to reschedule our appointment so that we could bring down both of our vehicles at the same time to have the oil changed. It Jacob went out of his way to reschedule our appointment so that we could bring down both of our vehicles at the same time to have the oil changed. It was really nice for us. Because of the snowy conditions, we were both off of work and it made it very convenient to be able to bring both vehicles at the same time. Perfect service...as usual and as always. More

Great service Great customer service I was please that they were even open after a big snow storm. The quick service was appreciated and I will be back Great customer service I was please that they were even open after a big snow storm. The quick service was appreciated and I will be back More

Great dealer ship I would recommend sunset Chevrolet in Sumner. They have wonderful staff and did a great job with my truck. They were honest with me.not like Tacoma I would recommend sunset Chevrolet in Sumner. They have wonderful staff and did a great job with my truck. They were honest with me.not like Tacoma dealership They do really bad job. Great place to buy a car More

Oil change Staff is always friendly. And service has always been fast and efficient every time I come in for an oil change. Thank you Sunset Chevy for your 11yea Staff is always friendly. And service has always been fast and efficient every time I come in for an oil change. Thank you Sunset Chevy for your 11years of service for me. More

Service of Factory Warrenty I had a great experience. I was a little skeptical going there cause I did a have one experience that was not so great. Christine Warren was the perso I had a great experience. I was a little skeptical going there cause I did a have one experience that was not so great. Christine Warren was the person who helped me out! And let me tell you she was great! I took one of her cards and I will be directly contacting her from here on out! Our family is in search of a Tahoe and we will be buying from them! They are amazing! Big thanks to the sunset team! You guys are great! More

Warranty Repair Had a check engine light come my truck, found out the problem and dealer said it was covered under warranty so took it to the dealer. Al this went w Had a check engine light come my truck, found out the problem and dealer said it was covered under warranty so took it to the dealer. Al this went well until found out part was on a factory back order. Now they did give me a loaner for the 2 weeks they had my truck and did get it all completed. My major issue was the communication or lack of. I repeatedly had to call in and ask for up dates, would leave message after message waiting for just a call back. The girls they have answering the phone in service were so unprofessional that don't know why they even are there. Then when went back to the dealer I could see why. They are sitting behind the counter, playing on their cell phones, eating drinking and just very unprofessional. Even their appearance was shabby at best. You have counter people in uniforms and stuff yet you have these admin people looking like street people. Don't know what happened to Don in service but what a major change since I was last in there for a service related issue. Like I said they fixed my truck and I understand not having parts available but the people dealing with the public really left a bad taste. More