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Sunset Chevrolet - Service Center

Sumner, WA

4.4
844 Reviews

844 Reviews of Sunset Chevrolet - Service Center

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November 06, 2020

Your service is way beyond expectations. I have a couple who own a Mercedes and a Beamer and they say they never have gotten the service we've had through the years with your crew. Thank you so much, espec More

by JACKIE131313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christena
Nov 07, 2020 -

Sunset Chevrolet responded

Jackie, thank you so much for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

November 06, 2020

The very best dealership around Sunset Chevrolet has friendly wonderful people working. They also have friendly staff and we'll get things done right away More

by HOTDOG196604
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Robert Wohlfeil
Nov 07, 2020 -

Sunset Chevrolet responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

November 04, 2020

Had a check engine light come on several times, I have means to check it and found to be bad thermostats. I contact Sunset to see how much for them to fix it and they advised that I had extended warranty More

by swcwaug06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Nov 05, 2020 -

Sunset Chevrolet responded

Hello, Thank you for sharing your experience with us. We are disappointed to hear that your last experience was short of 5 Stars. We strive to keep our customers happy and always disclose the price and ask for authorization before we do the work. As with all industries, work can always be done cheaper yourself. This especially when using aftermarket (non OEM) parts. We believe the benefits of using OEM parts & having the work done by certified technicians (repairs covered by warranties that are honored nation-wide) out weigh any upfront cost savings of aftermarket parts and doing it yourself. We do hope to have the opportunity to work with you again in the future. Thank you for choosing Sunset Chevrolet

Nov 05, 2020 -

swcwaug06 responded

This is not what the issue was about and don't care for the deflection of the aftermarket parts. The issue was when I called in and was going to ask for a quote because I had already figured it was the theromstat's, your service writer said, point blank, "it is under warranty so bring it in." Then I have to take my time off work, go through your hassle of not being able to provide a trip back to work, that I had called Sunset ahead of time to set up to only have you call me an hour later and say it isn't covered. Yes I could have just done it myself and next time I will, but since it was already there I would have you do it. Typical bate and switch that you pulled here and more I think about it the more irritated I get. I know its my own dam fault for not just coming to get it but will be buying another $60-$70k truck next year and trust me I will remember this when I go to buy.

Nov 05, 2020 -

Sunset Chevrolet responded

Thank you for clarifying the point of your frustration. It was not my intention to side step or deflect to another topic. I apologize that the statement of your truck being covered under warranty is what mislead you to visit the dealership in the first place. We are not in the business of baiting and switching anyone. However, miscommunications occur and can often lead to situations where people feel they were mislead. I can assure you, this was not our intention, and fully apologize for any misleading information given. This is a valuable training moment for our service advisors. There is no way for us to know over the phone if a vehicle's issue can be fixed by a repair that is covered by a warranty - we are only able to confirm that the vehicle, in general, is covered by a warranty. That is why we ask people to bring the vehicle in, so we can diagnose and confirm if the issue can be resolved by a repair that would be covered. We will be discussing with our team the importance of clarifying that important difference to customers in the future. I now understand you were merely asking for a quote, and believed the response meant you were covered for that specific issue. This is where we failed to communicate effectively with you, and I can assure you it will not happen in the future. On behalf of the Sunset Auto Family, I am sorry for any inconvenience this has caused you and do truly hope we have the opportunity to provide you with the type of 5-star experience in the future.

November 04, 2020

I love the way Sunset has taken care of my vehicles for the last 25 years with both my trucks. The service department is excellent. More

by risnerbrown
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz
Nov 04, 2020 -

Sunset Chevrolet responded

It's great to hear that we are always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Chevrolet! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life, and Oil Changes for Life!

November 04, 2020

Amazing, great place for great deals and service, Chevrolet has always been great but sunset makes it even better. Fast friendly and worked with my schedule, thanks sunset Dave More

by Highcountyr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Stead, Tim Fretz, Robert Wohlfeil
Nov 05, 2020 -

Sunset Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to make your experience with us a positive one at Sunset Chevrolet. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

November 03, 2020

Every three years, it seems, Jake sells us a new vehicle during our Lifetime oil changes. Always pleasant and a joy. here are the rest of my required words More

by gdd2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine in Chevrolet Service, Service Department, Jacob Mayrhofer
Nov 03, 2020 -

Sunset Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

November 01, 2020

Everything was great except the radio problem is still there. Christine Warren is a great person to work with and goes out of her way to please. More

by PLTERP
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Warren, 5 Star service, Service Department
Nov 02, 2020 -

Sunset Chevrolet responded

Thank you for your feedback and kind words for Christine! We are sorry to hear that the radio issue wasn't fully resolved, please don't hesitate to reach out to us so we can discuss this further. We appreciate your business and hope you will give us another opportunity to serve you. Thank you for choosing Sunset Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

November 01, 2020

The customer was great. They took care of our problem, had a rental car for us to get back home. They the problem fixed in a day and a half and we picked our truck up on Friday. The service team was exc More

by RDPERRAS0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
scott hummel, Service Department
Nov 02, 2020 -

Sunset Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Chevrolet. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

October 31, 2020

I just received my vehicle back after Sunset had it for SIX weeks doing repairs. We bought from Sunset because of the warranty, and fortunately because of the warranty, it covered 6k or costs associated wi More

by ajstorwick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott with services
Nov 05, 2020 -

Sunset Chevrolet responded

We're sorry to hear of your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to contact us directly, we would appreciate the opportunity to address your concerns. Please email us at wecare@sunsetautofamily.com.

October 31, 2020

Jake was very very helpful, polite and efficient. He told me the places I could go to sit outside with my 2 dogs and not be in the way More

by LUVMYNAV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake in service, Service Department
Nov 02, 2020 -

Sunset Chevrolet responded

We are very happy to hear that Jake provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

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