Back

Sunset Chevrolet - Service Center

Sumner, WA

4.4
844 Reviews

844 Reviews of Sunset Chevrolet - Service Center

Sort by
November 20, 2020

The business model is only one service advisor can speak with you about your question. After speaking to him.. he then failed to return my call and was upset I had called all weekend trying to find out serv More

by scierkowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Nov 25, 2020 -

Sunset Chevrolet responded

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message at wecare@sunsetautofamily.com so we can learn more about your visit?

November 20, 2020

The staff is always friendly and speedy. They ensure they maintain cleanliness. I would not take my vehicle anywhere else or purchase from another dealer. More

by kiersten.walden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Robert Wohlfeil
Nov 22, 2020 -

Sunset Chevrolet responded

Thank you, Kiersten, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

November 20, 2020

Jake from service is always prompt, friendly, and helpful when getting my truck serviced or worked on! Always has a loaner ready for me when I need it! More

by KYLEDIEFENDORF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 22, 2020 -

Sunset Chevrolet responded

Thank you so much for your kind words, Kyle, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

November 20, 2020

Had my oil change there in September and a week later my need oil change light came on. Called they said they forgot to reset. My son said that happen to him a couple times. I think check off they More

by RICHARD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department, Robert Wohlfeil
Nov 25, 2020 -

Sunset Chevrolet responded

Hi Richard, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly at wecare@sunsetautofamily.com

November 20, 2020

Sunset Chevy is the best. Brought my truck in thinking the worst, and was relieved to find out it wasn’t as bad and that it was covered under warranty. Another Happy Customer. More

by russell_bartlett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Robert Wohlfeil
Nov 22, 2020 -

Sunset Chevrolet responded

We are very happy, Russell, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

November 17, 2020

Great service as usual. Only downfall is not having a loaner/rental vehicle available onsite when my car had an issue that was a warranty repair. Luckily I work close to the dealership and limped my car More

by JSPKWARREN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Robert Wohlfeil
Nov 17, 2020 -

Sunset Chevrolet responded

Hello, It's great to hear that Tim and Robert were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Chevrolet! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

November 13, 2020

Informative about the issues and upfront about the cost. The car was taken in on time and completed the service in a timely manner. It was ready when we picked it up. More

by gspray4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina
Nov 16, 2020 -

Sunset Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

November 11, 2020

They were very quick and had me in and my oil changed before my scheduled appointment time... this is the first time that has ever happened... pleasantly surprised!!!! Thank you!! More

by SoundguyE3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Robert Wohlfeil
Nov 12, 2020 -

Sunset Chevrolet responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

November 10, 2020

Great job nice people to work with. Always helpful and friendly when I’m on the phone or in person. Did the work in a timely manner. More

by SLODGER_2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department, Phil Mitchell
Nov 10, 2020 -

Sunset Chevrolet responded

Thank you for choosing Sunset Chevrolet, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

November 08, 2020

I love my new Bright Blue Colorado!! I haul a lot of stuff and love the just right size ! Great buying experience. I’d go again!! More

by imiris98328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department, Finance Department, Jacob Mayrhofer
Nov 09, 2020 -

Sunset Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Chevrolet. Congratulations on your "new Bright Blue Colorado"! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

...
63
...