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Sunset Chevrolet - Service Center

Sumner, WA

4.4
844 Reviews

844 Reviews of Sunset Chevrolet - Service Center

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January 26, 2021

Work was done fast.... but was charged $191 dollars labor to tighten one bolt!!!!! And it was in a very easy area.... I am totally dissatisfied with the cost to do a easy fix.... had oil change done, tires r More

by adamsbecka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Jan 28, 2021 -

Sunset Chevrolet responded

Adamsbecka, Thank you for sharing this with us. What you have described does not align with our pricing model or our standards for customer service. We would like to look into this matter further. However, we are unable to identify your customer profile based on the information in this review. Could you please email the VIN number of the vehicle you brought in to wecare@sunsetautofamily.com. We will then be able to pull your customer records and correct any errors. Thank you again for contacting us, and we hope to hear from you soon.

January 26, 2021

We have had only good dealing with Sunset Chevrolet. Since buying our used truck to oil changes and warranty service. Great choice for car dealers More

by JIMMYDUDE303
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Jan 26, 2021 -

Sunset Chevrolet responded

Jimmy, Thank you so much for your kind words, we are so pleased to hear you have had only positive experiences here at Sunset Chevrolet. Thank you again for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 25, 2021

Efficient and friendly, they make it easy to schedule appointments and get the work done quickly. Always professional and I have confidence that my car will be reliable. More

by DANANDSEANA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot remember
Jan 25, 2021 -

Sunset Chevrolet responded

Hello Dan and Seana, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 24, 2021

This is the rudest service department in the world.I This is the rudest service department in the world. I cannot wait until I don't have to go here anymore. Scott obviously hates his job More

by bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
January 23, 2021

Very helpful and great customer service. The service team is very friendly and informative. Always satisfied with there work and would recommend them to anyone. More

by IRISHGIRLY1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No one In particular
Jan 24, 2021 -

Sunset Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Chevrolet. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 23, 2021

Christine in Service totally rocks! Hands down! She got me in last minute and was able to get me out to get my boys off to practice😊 More

by RICK & LYDIA KNUTSEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine (Service)
Jan 24, 2021 -

Sunset Chevrolet responded

Thank you Rick and Lydia for the kind words for Christine in our service department! We look forward to sharing your compliments with her and the rest of the team. Please don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 23, 2021

I'm happy with this dealership. First time buyer at Sunset. No pressure salesman, Dave, was very professional. Had a little problem with the Air conditioner shortly after I bought the truck. Had to ta More

by speendj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob, service director
Jan 24, 2021 -

Sunset Chevrolet responded

Thank you for your business and this review. We're happy to hear Dave and the rest of our team were able to serve you and demonstrate our commitment to great service. It's great to hear your air conditioner issue has finally been solved and are pleased with your oil change. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 23, 2021

Greeted promptly. Very professional. Service took a Greeted promptly. Very professional. Service took a little bit longer than I was told but not a big deal. Staff was pleasant and helpful. I will More

by rstonack52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaldon Erickson
Jan 24, 2021 -

Sunset Chevrolet responded

Thank you for your very kind review and love to hear that our staff was pleasant and helpful. We strive to make sure that all of our customers leave happy and apologize for the unusually long wait during your service visit. If you would like to discuss your experience further please feel free to reach out to us directly at your convenience. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 22, 2021

I go in every couple months for an oil change and tire rotation and the folks are always nice and the service is always great More

by morgankpipkin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure of name
Jan 23, 2021 -

Sunset Chevrolet responded

It has been a pleasure serving you, Morgan! Quality customer service is always our number one priority, and we're happy to hear that we meet your expectations each visit. Thank you again for choosing Sunset Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 22, 2021

My Chevy was repaired quick! I thought it would take 5 days and it only took 1/2 a day. Great Service from everyone in the Service department! More

by Danielle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen and the older gentleman in repairs
Jan 23, 2021 -

Sunset Chevrolet responded

Thank you, Danielle, for this awesome five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. We thank you for choosing Sunset Chevrolet. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

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