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Sunset Chevrolet - Service Center

Sumner, WA

4.4
840 Reviews

840 Reviews of Sunset Chevrolet - Service Center

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January 28, 2021

Sunset Chevrolet has great service great communication always keep you informed of problems that occur during maintenance and Jake is a great service guy thanks More

by STEVIEJZ266
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
Jan 29, 2021 -

Sunset Chevrolet responded

Stevie, thank you for sharing your thoughts about your experience with Sunset Chevrolet. We appreciate your business and look forward to serving you next time! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 27, 2021

For the most part were super happy with our service. The only thing I would say is that I had to reach out for an update regarding our car, no one told us that it would take more than a day until I asked. T More

by SGRR196
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
Jan 27, 2021 -

Sunset Chevrolet responded

Thank you so much for your helpful feedback! We will be sure to share your comments with the team, and while we are glad that you had an overall positive experience, we do apologize for any inconvenience caused by us. We sincerely value your business and hope you will give us another opportunity to serve you! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 27, 2021

I had an unexpected problem with my truck and was leaving town the next day. Danny was able to work me in the schedule and I was able to be on my way the next morning. The problem was covered under warranty More

by johnzindt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Dahl
Jan 28, 2021 -

Sunset Chevrolet responded

Thank you, John, it's great to hear that our team was able to help and get you back on the road! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 27, 2021

From the first call to the time I arrive for service I'm greeted a treated like the day I bought my first vehicle. I have bought three vehicles from this dealership and will recommend them to all my friends More

by MAJORDAVE180
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
Jan 28, 2021 -

Sunset Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Chevrolet. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 27, 2021

Promised truck multiple different days for reasons out of their control because of your subcontractor (glass repair person) At least that is what I was told More

by Ford 2016 white
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Warren
Jan 28, 2021 -

Sunset Chevrolet responded

Thank you for your feedback. We are sorry for any inconvenience, and please don't hesitate to reach out if you would like to discuss your concerns with us directly. We appreciate your business and hope you will give us another opportunity to serve you and demonstrate our commitment to great customer service! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 27, 2021

Scott Hummel is an excellent service advisor. He is friendly, knowledgeable, helpful, trustworthy. I would recommend him to anyone looking to have work done on there car or truck More

by Dandavisloans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott, Hummel
Jan 27, 2021 -

Sunset Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott and our team met your expectations. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 26, 2021

Work was done fast.... but was charged $191 dollars labor to tighten one bolt!!!!! And it was in a very easy area.... I am totally dissatisfied with the cost to do a easy fix.... had oil change done, tires r More

by adamsbecka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Jan 28, 2021 -

Sunset Chevrolet responded

Adamsbecka, Thank you for sharing this with us. What you have described does not align with our pricing model or our standards for customer service. We would like to look into this matter further. However, we are unable to identify your customer profile based on the information in this review. Could you please email the VIN number of the vehicle you brought in to wecare@sunsetautofamily.com. We will then be able to pull your customer records and correct any errors. Thank you again for contacting us, and we hope to hear from you soon.

January 26, 2021

We have had only good dealing with Sunset Chevrolet. Since buying our used truck to oil changes and warranty service. Great choice for car dealers More

by JIMMYDUDE303
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Jan 26, 2021 -

Sunset Chevrolet responded

Jimmy, Thank you so much for your kind words, we are so pleased to hear you have had only positive experiences here at Sunset Chevrolet. Thank you again for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 25, 2021

Efficient and friendly, they make it easy to schedule appointments and get the work done quickly. Always professional and I have confidence that my car will be reliable. More

by DANANDSEANA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot remember
Jan 25, 2021 -

Sunset Chevrolet responded

Hello Dan and Seana, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 24, 2021

This is the rudest service department in the world.I This is the rudest service department in the world. I cannot wait until I don't have to go here anymore. Scott obviously hates his job More

by bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
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