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835 Reviews of Sunset Chevrolet - Service Center
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Verified Customer
November 29, 2021
Mechanics seem to do extremely good work. No issues with anything they have done over the years. My biggest complaint has to do with the service writers. Everything starts out well with communication but qu anything they have done over the years. My biggest complaint has to do with the service writers. Everything starts out well with communication but quickly goes downhill. There has been a lack of communication from them every time I’ve taken our vehicles to them. I try to be patient because I too work in a similar environment. But when I go days without any information or a heads up of an issue I start to reach out and try to find out a status. Many times I’m told that I will get a phone call back from them and it will be nothing for another day or two. It’s pretty crazy that there is such a lack of communication. It’s to the point where I now shop around for dealers and have to base my repair work on who may be the fastest and closest to where I live. Unfortunately Sunset Chevrolet is low on my list of where I want to take my vehicles to. Like I’ve said, me mechanics have been great, service writer communication is greatly lacking. More
by ehall
Employees Worked With
Jake
November 28, 2021
Well came in to fix thermostat because of check engine light. Picked up vehicle after the call it was fixed only to have to vehicle overheat and coolant on floor had to tow the vehicle back to service cen light. Picked up vehicle after the call it was fixed only to have to vehicle overheat and coolant on floor had to tow the vehicle back to service center was stuck on side of road until tow came. Great service from Christine to get me loaner vehicle and stated they will reimburse for cost of Towing the vehicle. I just hope they can get the vehicle fixed on Monday due to service being closed on Sunday and it was end of the business day for sunset Chevy. Had vehicle towed there after hours and keys in drop box. sales associate was ending their night luckily was still there and GM got me my loaner vehicle. I know this dealership will do the right thing and get me taken care of. More
by sanchizle
Employees Worked With
Charline
November 27, 2021
I was very upset after making my appointment that I received two texts ! Apparently, SOMEONE changed my scheduled time to 7 am!!! GO FIGURE!!! As I stated that with school in session there’s too man received two texts ! Apparently, SOMEONE changed my scheduled time to 7 am!!! GO FIGURE!!! As I stated that with school in session there’s too many cars!!! More
by NORA1
Employees Worked With
Dan
November 24, 2021
Sunset Chevrolet of Sumner has treated as though they need us as much as we need them. Treating me and my family members with dignity and respect always willing to be informative and honest. We trust Sun need us as much as we need them. Treating me and my family members with dignity and respect always willing to be informative and honest. We trust Sunset Chevrolet of Sumner will deliver on time with respect and a perfect example of the golden rule. More
by jbsmith2011
Employees Worked With
James Acuna
