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Sunset Chevrolet - Service Center

Sumner, WA

4.4
844 Reviews

844 Reviews of Sunset Chevrolet - Service Center

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April 18, 2021

Very expensive if you need you car fixed. Not even sure it is honestly but afraid to have them check again. I check engine light cost me $1,900 my warranty only covered one of the problems.They didn’t eve More

by MAMACAT.XXX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christine
Apr 20, 2021 -

Sunset Chevrolet responded

Greetings, We're sorry to hear that your experience didn't live up to the high standards of customer satisfaction that Sunset Auto Family strives for. Unfortunately, we are unable to connect you with an existing customer profile in our system based on the information in your post. Could you please e-mail your VIN or phone number to wecare@sunsetautofamily.com, as well as any additional questions or details of your visit?

April 18, 2021

Fast, friendly,reliable service. Kept me informed and done in a reasonable time frame. Easy to make an appointment at a time and day at my convenience. More

by BRUKAR1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chridtine,Jake
Apr 19, 2021 -

Sunset Chevrolet responded

Thank you for choosing Sunset Chevrolet, your feedback and rating mean a lot to us. We're glad Christine and Jake were able to help, and we hope to see you again! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

April 17, 2021

Service department is timely, efficient and friendly. Was expecting to wait an hour for an oil change and they were done with my vehicle in 45 minutes! Great service!! More

by aforthuber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Apr 18, 2021 -

Sunset Chevrolet responded

Thanks for sharing your thoughts about your service experience with Sunset Chevrolet. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

April 16, 2021

Always pleasant, if someone you ask doesn't know the answer to your question, they will find someone who does. I recommend Sunset Chev to my friends that are looking for a new or used vehicle. More

by AJFELICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
Apr 18, 2021 -

Sunset Chevrolet responded

AJ, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Sunset Chevrolet. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

April 16, 2021

Had 100k mile service on Chevy Silverado. Vehicle was returned to me after service with check engine light on. I returned my truck the next day to service and they fixed my issue at their cost. 1 star fo More

by THESPORTSGUY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christine
Apr 16, 2021 -

Sunset Chevrolet responded

Greetings, First of all, thanks for the kind words about our repairs and service advisor! We're sorry that other parts of your experience didn't live up to our standards of customer satisfaction, but unfortunately we can't seem to find you in our system based on the information you've provided. Could you please email your VIN or phone number to wecare@sunsetautofamily.com so we can follow-up with you?

April 13, 2021

I absolutely love this Dealership! I purchased a Tahoe back in 2010 and I still have my routine oil changes and vehicle maintenance, Jake Bohren is amazing- very efficient while explaining my services due More

by Kristy253
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Bohren
Apr 14, 2021 -

Sunset Chevrolet responded

Kristy, thank you for the kind words for Jake and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

April 11, 2021

This dealership is great. I have always been treated with respect and have always had my questions answered right away. I never have a hard time getting an appointment and they are quick with the service I’m More

by Chevygirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot remember
Apr 11, 2021 -

Sunset Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

April 11, 2021

Oil change done ahead of time!Got there early and got me Oil change done ahead of time! Got there early and got me in right away. Got car wash coupon and went to car wash after but could not to work. Wil More

by dnormile44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Apr 12, 2021 -

Sunset Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

April 11, 2021

Service department is dependable. The attendant listened carefully to my explanation of problem and were prompt in replying about work needed and the cost. Also replied after the test drive about an additio More

by andresenfamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Warren
Apr 12, 2021 -

Sunset Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

April 10, 2021

Very professional and caring. I appreciated how clean my car was after interior detail. Looked like new car. Thanks for updates and use of loaner. Will service again. More

by SHADASYJAC0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake was very nice and responsive
Apr 10, 2021 -

Sunset Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team! Providing excellent customer service is our top priority, so we're glad to hear that you appreciated the loaner and car detail. All of us here at Sunset Chevrolet can't wait to work with you again! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

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