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Sunset Chevrolet - Service Center

Sumner, WA

4.4
844 Reviews

844 Reviews of Sunset Chevrolet - Service Center

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May 16, 2021

Had my truck for 3 days just to tell me a the part needed was on back order. That was 2 months ago, and still no call from them?? I will not be doing business with Sunset Chevrolet again. More

by Dave
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Shmoe
May 17, 2021 -

Sunset Chevrolet responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on the information in your post. Could you please e-mail your VIN or phone number to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

May 15, 2021

Good people and service been a customer since 1997 . Always the best good salesperson and good service writers . Never a problem service or recalls. People are the best. It's all about the people. Oh y More

by SST6481
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine
May 16, 2021 -

Sunset Chevrolet responded

Thank you for choosing Sunset Chevrolet, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 15, 2021

The service department is great. Jacob Bohren is always helpful and keeps me updated. The only thing that upsets me is I’ve bought trucks for work. When the truck has broke down I give me a loaner that doe More

by CROSBY4916
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Bohren
May 16, 2021 -

Sunset Chevrolet responded

Thank you for taking the time to share your feedback with us and letting us know that you think the service department is great and that Jacob is always helpful. We work hard to make sure our guests have an exceptional experience and are sorry, although, to learn about your disappointment with the loaners usually provided. . We will share your comments with our team but if you'd l like to discuss this further, please contact us at wecare@sunsetautofamily.com. We look forward to working with you again. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 14, 2021

Quick and friendly as always will send all my friend's and family to jake h was very informative and kept me up to date on the progress More

by sean_stead200
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
May 14, 2021 -

Sunset Chevrolet responded

Hello, Sean! Thanks for sharing your thoughts about your experience with Sunset Chevrolet. It's great to hear that Jake could meet your vehicle needs. We appreciate your business & recommendation! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 13, 2021

I called to set up my appointment. I told the girl my issues. I also told her I had to pick up the car by 11:30 am. When I dropped off the car at 8:30 am the service rep told me I needed to leave the car More

by sbell5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Forgot his name
May 31, 2021 -

Sunset Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please email us at wecare@sunsetautofamily.com

May 12, 2021

Had my vehicle for six weeks communication I had to call them to find out about it just kind of tossed it to the side and didn’t really care cause it was a used car I feel I will never go near that dealersh More

by johnp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danny
May 14, 2021 -

Sunset Chevrolet responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on the information in your post. Could you please e-mail your VIN or phone number to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

May 11, 2021

Sunset Chev always makes owning my Silverado a pleasure regardless if it is major repairs or simple maintenance. They always preform the job with a great smile and I do like that!! More

by markjanram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Bohren
May 12, 2021 -

Sunset Chevrolet responded

Thank you for your very kind review, Mark! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Chevrolet. We look forward to seeing you again! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 09, 2021

I have always had great service at sunset. Everyone is very courtesy and polite. They great you when you enter the building whether it's in sells or service. More

by rcblack395
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sharon
May 10, 2021 -

Sunset Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was courtesy and polite and demonstrated our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 09, 2021

They got me in fast(3days) when everyone else was out a month...and $250 under the quoted price! Well done Guys. We’re very happy More

by K Millard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
May 10, 2021 -

Sunset Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Chevrolet. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 09, 2021

They were extremely quick, helpful, and honored my appointment time. There was someone at both pick up, and drop off that was ready to help me. I didn’t have to wait. More

by LYNETTE_MADSEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name
May 10, 2021 -

Sunset Chevrolet responded

Thank you for the kind words, Lynette, for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

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