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Sunset Chevrolet - Service Center

Sumner, WA

4.4
844 Reviews

844 Reviews of Sunset Chevrolet - Service Center

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June 22, 2021

Salesman cared and empathized with me. I had purchased vehicle there and was disillusioned that it didn’t even last 5 or more years. Even though I am paying more than I planned. His customer service got a More

by RAMIRO_MONTEJANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvaro Marin
Jun 22, 2021 -

Sunset Chevrolet responded

Ramiro, Thank you for taking the time to share your feedback with us. Alvaro and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

June 22, 2021

I have always liked coming here for my Free Oil Changes For Life! I’ve been coming here since my son used to work here and have made some good friends along the way More

by mommyx4kid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack
Jun 23, 2021 -

Sunset Chevrolet responded

It's great having you as part of the Sunset Chevrolet family! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Chevrolet! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

June 20, 2021

Car in for warranty work on AC. Gave us a rental car. Fixed problem and picked up car next day. Very professional, courteous and efficient. More

by johncathiestetson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob
Jun 20, 2021 -

Sunset Chevrolet responded

John and Cathie, Thanks for sharing your thoughts about working with Jacob here at Sunset Chevrolet. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

June 19, 2021

June 17th at 0:800 was my appointment time. Arrived about ten minutes early. Checked in at desk. Staff took my car into shop. I asked how long it would take. Was told about an hour. In about 30 minutes a sta More

by RADBUMPA2
Recommend Dealer
Yes
Employees Worked With
Danny Dahl
Jun 20, 2021 -

Sunset Chevrolet responded

Thank you for your very kind review. Danny and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Chevrolet. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

June 18, 2021

Clean and organized service facility. Quick and helpful staff.it was a overall good experience. The staff got my truck in and out in a timely manner. More

by CHISMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 20, 2021 -

Sunset Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

June 18, 2021

Service dept, for oil changes is fine, what I'm passed off about is I was sold a 70,000 Truck with a warranty that was voided because it had signs on it. I was very clear that the truck would be used to More

by ALLPROTREECARE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler Foss
Jul 05, 2021 -

Sunset Chevrolet responded

We're sorry that we didn't live up to our high standards for customer satisfaction. We would still love to work with you on a trade, but unfortunately the conditions of warranties are out of our control. Your experience has emphasized the need for transparency and care in regards to possible disqualifying events across all steps of the purchasing process, and we will stress the importance of these warnings in future training. We thank you for your feedback and your time.

June 18, 2021

Only thing I can say is that you need loaners for when you keep my car for more than a day sometimes it's hard to get a ride to and from More

by rodneysoares57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jun 20, 2021 -

Sunset Chevrolet responded

Rodney, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

June 18, 2021

Unfortunately, only one of my concerns was resolved, which was the recall. My other two service issues were not fixed. They said it couldn’t be replicated, except it was doing it when the tech brought m More

by kayla.alston4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Jun 20, 2021 -

Sunset Chevrolet responded

Kayla, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Chevrolet. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

June 17, 2021

Service was on a gray Equinox and invoice is for a 1999 carmine Suburban. The service writer couldn't tell the difference? Now the data is all wrong for both vehicles in the records. More

by LROYSE51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Biran Shuval
Jun 17, 2021 -

Sunset Chevrolet responded

Thank you for your feedback. We apologize if there was a mixup with the invoices and would like to make it right. Please don't hesitate to reach out to us directly to discuss the matter. We hope you will give us another opportunity to serve you and demonstrate our commitment to great customer service! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

June 17, 2021

Always quick and easy when dealing with Sunset. Lesa Greenwood goes above and beyond. The people in the service group keep you up to date and we’ll informed More

by Tstepehns76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Less Greenwood
Jun 17, 2021 -

Sunset Chevrolet responded

Thank you for leaving us a review! We'll be sure to pass along your kind words to our team. All of us here at Sunset Chevrolet appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

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