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Sunset Chevrolet - Service Center

Sumner, WA

4.4
844 Reviews

844 Reviews of Sunset Chevrolet - Service Center

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August 19, 2021

The price to get my transmission fluid change nearly doubled since last time. I ended up paying close to 900$ for a 90k service, which okay is what it is. With that kind of price you'd expect a dealersh More

by clairedillan50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Sep 05, 2021 -

Sunset Chevrolet responded

First of all, thank you for the kind words about our staff! We're sorry that your visit didn't live up to our high standards for customer satisfaction. Our car wash service has been replaced by a voucher system for a free, offsite wash and it sounds like we failed to provide you one on this visit. We have taken measures to make sure this won't happen again for future visits. As for the transmission service, we're a bit confused, as it's in our records that you paid the same amount for this service 5 years ago. However, if you believe you were overcharged for other service, please contact us at wecare@sunsetautofamily.com and we can get to the bottom of this. Thank you for your feedback and your time.

August 18, 2021

Quick service, nice folks. Changed oil, rotated the tires and did a general safety check. Also gave me a chance to look at the new truck inventory. More

by gary.christenson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 19, 2021 -

Sunset Chevrolet responded

Gary, Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

August 17, 2021

Sunset's service department is reliable and dependable. This was my second stop to get a major repair fixed and it was by far the best experience I've had in a while. They were curteus, time efficient and More

by Agd30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina
Aug 17, 2021 -

Sunset Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

August 16, 2021

Jacob in the service department is excellent and took good care of me - the warranty for life is no joke and they back up their products. More

by JOHN.J.EDWARDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob
Aug 16, 2021 -

Sunset Chevrolet responded

John, Thank you so much for your excellent review! We are so glad that Jacob had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Chevrolet. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

August 15, 2021

Always a pleasure to do business with y'all Great bunch of people who will make you feel at home with very friendly and knowledgeable people More

by easy2bmee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine in service and is my go to person
Aug 16, 2021 -

Sunset Chevrolet responded

Thank you! Christine and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Chevrolet. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

August 14, 2021

It's a nice clean place. The service department was efficient and answered any questions I had. Best of all free oil changes. It's a nice dealership More

by DEVONTHEDOO62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know
Aug 15, 2021 -

Sunset Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

August 13, 2021

Technicians aren't very thorough. Communication isn't the greatest and there has been 3 times I have received my vehicle back and they either broke something or didn't reinstall it completely (hood lever lef More

by SDURBIN1086
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Aug 15, 2021 -

Sunset Chevrolet responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Could you please email me your contact information as well as any additional details or questions you had about your visit? Your feedback is important to us, and we want to resolve any issues for you as soon as we can. Justin Jacobs jjacobs@whitecars.com 419-885-4444 Ext. 215

Aug 16, 2021 -

SDURBIN1086 responded

sdurbin1086@gmail.com I am not sure what other details you would like

August 13, 2021

Made an appointment for an oil change and service person said it would be an hour, was less and I was out the door and on my way. More

by rhfishin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 15, 2021 -

Sunset Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

August 12, 2021

Will get the work completed but car was WILTHY and rims are all scratched up after car was towed from Evergreen to Sunset. That’s it. More

by LESLIEALANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob, Service mgr, Tim
Aug 12, 2021 -

Sunset Chevrolet responded

Thank you for your feedback, Leslie. Our goal is to make sure everyone who walks through the door leaves happy, and we are sorry to hear that we missed the mark here. Please don't hesitate to reach out to us at wecare@sunsetautofamily.com if you would be willing to discuss this in more detail. We would appreciate the opportunity to address your concerns. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

August 11, 2021

It takes to long to get in when make app. Just to get oil change took couple weeks to get in every thing else cool More

by TLEHMAN15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do t no
Aug 11, 2021 -

Sunset Chevrolet responded

Thank you for sharing your thoughts about your experience with Sunset Chevrolet. We appreciate your business and your patience, and we hope to see you again soon! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

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