Back

Sunset Chevrolet - Service Center

Sumner, WA

4.4
844 Reviews

844 Reviews of Sunset Chevrolet - Service Center

Sort by
September 09, 2021

4 stars instead of 5 for the long wait time for the repair to be completed. That is all that I have to say about it. More

by DAVEENGLAND414
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Sep 09, 2021 -

Sunset Chevrolet responded

Thank you, Dave, for sharing your thoughts about your experience with Sunset Chevrolet. We apologize that your wait time was longer than anticipated. We truly appreciate your business and hope to see you again! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

September 09, 2021

New to Chevy and this is my first service. Everything went according to plan, so far so good. I can make a better assessment after a few more visits More

by willb124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Warren
Sep 10, 2021 -

Sunset Chevrolet responded

Thank you, Will, for choosing Sunset Chevrolet, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

September 06, 2021

They were courteous and efficient and professional. I would recommend the service department to anyone needing it. I especially love that you offer free oil changes for life. More

by snowmen2566
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know.
Sep 07, 2021 -

Sunset Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Plesse don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

September 05, 2021

The dealership is under staffed causing major delays in work. Can not get work done in a convenient time. If they can't complete work in alotted time they need to warn customers More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Sep 22, 2021 -

Sunset Chevrolet responded

Thank you, Rick, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please email us at wecare@sunsetautofamily.com

September 05, 2021

The Sunset Chev service department is awesome! They always get me in on time for my appointments and are friendly and knowledgeable. They provide every service I could possibly need. More

by vanessaparker70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, Derek, Andrew, Wayne
Sep 07, 2021 -

Sunset Chevrolet responded

Thank you so much for the 5 star review, Vanessa! We are so happy our service department could assist you. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

September 05, 2021

Great work. Service needs to in a different location. Your parking lot sucks and is very difficult to navigate with a 3500hd CrewCab dually 4x4 More

by roundtreeduane96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
Sep 07, 2021 -

Sunset Chevrolet responded

Thank you for the kind words for our service team. We will share your comments with the team. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

September 05, 2021

The airbag warning light came on and we were afraid to drive the vehicle. I brought the vehicle in and they found out which airbag it was and then made sure all the connections were secure and lubricated. More

by Bergman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina
Sep 07, 2021 -

Sunset Chevrolet responded

Thank you so much for your detailed review! We are so glad that we had the opportunity to work with you to make your experience with us a positive one. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

September 04, 2021

Bought a bumper to bumper warranty and was told that everything is covered. We didn't have to worry about anything. This isn't the first time that I'm being told that things are not covered under my war More

by jorylum
Recommend Dealer
No
Employees Worked With
Jake
Sep 21, 2021 -

Sunset Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. Please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns. Please email us at wecare@sunsetautofamily.com

September 03, 2021

Always excellent service will continue to do business with sunset Chevrolet car comes back same day service most times prior to the time stated.thanks More

by Patolddog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No names
Sep 03, 2021 -

Sunset Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Chevrolet! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

September 03, 2021

Well I drove in and they took everything from me and I went outside and sat well they changed the oil in my truck. The only thing that did not gei filled was the DEF I had to go back and ask why it was no More

by ROSIE8689
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Sep 03, 2021 -

Sunset Chevrolet responded

Rosie, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

...
20
...