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Sunset Chevrolet

Sumner, WA

4.3
1,519 Reviews
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910 Traffic Avenue

Sumner, WA

98390

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Showing 1,519 reviews

May 05, 2021

Not happy. Got a bumper to bumper warranty and it’s always a lie. I’ve baught 6 cars from this place and feel like they don’t really value the relationship. I’ll never purchase another car from there a More

by PNWRC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christine
May 06, 2021 -

Sunset Chevrolet responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on the information in your post. Could you please e-mail your VIN or phone number to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

May 05, 2021

Jake Mayrhofer was great. He put in the extra effort to earn our business when other local dealerships would not. Cole in financing was also very helpful. He explained all of our options for financing as More

by Satisfied Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Mayrhofer, Cole in financing. Also the two guys sitting on either side of Jake were very helpful. Not sure of their names.
May 05, 2021 -

Sunset Chevrolet responded

Thank you so much for your wonderful review! We are thrilled that Jake, Cole had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Sunset Chevrolet! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 05, 2021

They were courteous and finally took care of the squeaky brakes for us. They also provided a great loaner car. We appreciate the timely service provided by Sunset and have recommended it to others. More

by JIMANDKARI0
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny
May 05, 2021 -

Sunset Chevrolet responded

We appreciate your fantastic feedback and five-star rating, Jim! We're glad we were able to help, and we hope to see you again. Thank you for helping to spread the word about us. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 05, 2021

Great experience, friendly staff and punctual service . The service rep explained everything about the service very well. He was busy as his team was short staffed. He didn’t let that bother him and was su More

by loripelland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name
May 05, 2021 -

Sunset Chevrolet responded

Thank you, Lori, for taking the time to leave us this fantastic review. We look forward to sharing your compliments with our team. We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 05, 2021

Jake was a pleasure to work with, very honest and friendly. The rest of the Sunset staff was also professional and easy to deal with. More

by SETONJEFF30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Mayrhofer
May 05, 2021 -

Sunset Chevrolet responded

Thank you for taking the time to leave us this five-star review, Jeff. We're thrilled that you found your experience with Jake to be a positive one. Congrats on your new purchase, and let us know if we can be of any more assistance! We're always happy to help. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 05, 2021

Great help choosing new rig, satisfied with my purchase. Employees were helpful and answered all my questions accurately and efficiently. Test drive was nice too More

by C.M.PRIES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tod and Zack, sorry can't remember last names
May 05, 2021 -

Sunset Chevrolet responded

Congratulations on your new purchase! It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 04, 2021

Awesome dealership. They treat me good and listen to my wants and needs. I have never been disappointed here. On my 2nd vehicle. The best! More

by Kmw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake
May 04, 2021 -

Sunset Chevrolet responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 04, 2021

The employees are awesome. Great customer service. When making my appointment I was asked if I wanted a tire rotation. Thinking it might be due I said okay. When I checked in I was told I had one not long More

by LOONEY84U
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember the names but everyone was awesome.
May 04, 2021 -

Sunset Chevrolet responded

Reading reviews like yours couldn't make us happier! Every day we strive to help our clients with their needs. Thank you for your kind words about our service team and we hope to see you again soon! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 04, 2021

Kristine in auto service is so friendly and helpful and give me a reasonable price for repair and give me discount.definitely recommend sunset chevy in sumner😊 More

by cherrey08.24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristine
May 05, 2021 -

Sunset Chevrolet responded

Thank you for sharing your thoughts about your experience working with Kristine and our service team here at Sunset Chevrolet. We appreciate your business and look forward to seeing you again soon! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 03, 2021

Never buying another vehicle from this establishment horrible service absolutely no accountability for anything no loaner no shuttle service no updates on repair of vehicle Am done with this dealership More

by JLOUIE1974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon
May 03, 2021 -

Sunset Chevrolet responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on the information in your post. Could you please e-mail your VIN or phone number to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

May 03, 2021 -

JLOUIE1974 responded

Of course you can’t find it service keeps creating new work order for it probably dropping it to the bottom of the list???? Keep getting these surveys like it complete but it’s not it’s still sitting out in the dealership parking lot I assume???? Phone number used is 253-217-0844 what a joke this is

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