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Sunset Chevrolet

Sumner, WA

Overview
Employees
Reviews
Vehicles
4.3
1,519 Reviews
Contact Dealership

910 Traffic Avenue

Sumner, WA

98390

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Showing 1,519 reviews

May 18, 2021

Sunset Chevrolet service is excellent with knowledgeable service representatives who are prepared to provide answers to your questions. Totally satisfied with service and quality of the work provided. More

by tonyredfern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
May 19, 2021 -

Sunset Chevrolet responded

Thank you, Tony, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 18, 2021

Highly recommend Sunset Chevrolet! It was a nice smooth process from the beginning all the way to the end! Our sales rep Corey was very professional and very knowledgeable of the vehicle. Thank you for an More

by Royce79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey sales and Zach finance
Report | Print
May 19, 2021 -

Sunset Chevrolet responded

We are very happy to have provided you with such a positive experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 18, 2021

Extremely good at letting me know how the service was going. But I had grease all over my passenger seat and dashboard when I got it back. The service issue was fixed though More

by TROYCLYDE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
May 19, 2021 -

Sunset Chevrolet responded

Troy, our goal is to make sure everyone who walks through the door leaves happy. We are sorry to hear that grease was left on your seat and dashboard. We will do better next time. We are happy that you were satisfied with the service provided. Thank you again for choosing Sunset Chevrolet! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 18, 2021

Very friendly service and extremely helpful. I was in a predicament and was helped as pleasantly as could be in a tough situation. Very friendly More

by M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
May 19, 2021 -

Sunset Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 17, 2021

Check your customer information. You will see several with the last name, “HARRIS” for several years my wife, myself, our five sons their wives and my 18 grandchildren will continue doing business with y More

by HARRIS FAMILY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Full / all sales staff
Report | Print
May 17, 2021 -

Sunset Chevrolet responded

Here at Sunset Chevrolet, customer satisfaction is our #1 priority. We are thrilled to hear you and your family have had such a positive experience, and we look forward to assisting you with any future automotive needs. We truly appreciate this wonderful feedback! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 17, 2021 -

HARRIS FAMILY responded

How many miles need to be before the oil change. Thank you

May 17, 2021 -

Sunset Chevrolet responded

Your vehicle's oil change interval will depend on the year, make, and model of the vehicle. I will need your vehicle's VIN number in order to get the exact manufacturer recommendations for your vehicle. Could you send an email with your vehicle's VIN number to wecare@sunsetautofamily.com. If you prefer to call, you can reach our service department at 253 321-5771. Thank you again for choosing Sunset and we look forward to continuing to serve you and your family's automotive needs.

May 16, 2021

Had my truck for 3 days just to tell me a the part needed was on back order. That was 2 months ago, and still no call from them?? I will not be doing business with Sunset Chevrolet again. More

by Dave
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Shmoe
Report | Print
May 17, 2021 -

Sunset Chevrolet responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on the information in your post. Could you please e-mail your VIN or phone number to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

May 16, 2021

Vanis is great! We have bought multiple vehicles from him and we will continue to come back to work with him. Love the warranty for life. Everyone else is always super helpful and friendly. More

by ANGELALOWE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanis
Report | Print
May 16, 2021 -

Sunset Chevrolet responded

It's great to hear that Vanis was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 15, 2021

Happy with the car we purchased, but no proactive communication while it was in shop. Customer service is king, and they failed in this area. More

by KHp
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd
Report | Print
May 17, 2021 -

Sunset Chevrolet responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on the information in your post. Could you please e-mail your VIN or phone number to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

May 15, 2021

Good people and service been a customer since 1997 . Always the best good salesperson and good service writers . Never a problem service or recalls. People are the best. It's all about the people. Oh y More

by SST6481
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine
Report | Print
May 16, 2021 -

Sunset Chevrolet responded

Thank you for choosing Sunset Chevrolet, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

May 15, 2021

The service department is great. Jacob Bohren is always helpful and keeps me updated. The only thing that upsets me is I’ve bought trucks for work. When the truck has broke down I give me a loaner that doe More

by CROSBY4916
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Bohren
Report | Print
May 16, 2021 -

Sunset Chevrolet responded

Thank you for taking the time to share your feedback with us and letting us know that you think the service department is great and that Jacob is always helpful. We work hard to make sure our guests have an exceptional experience and are sorry, although, to learn about your disappointment with the loaners usually provided. . We will share your comments with our team but if you'd l like to discuss this further, please contact us at wecare@sunsetautofamily.com. We look forward to working with you again. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

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