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Sunset Chevrolet

Sumner, WA

4.3
1,519 Reviews
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910 Traffic Avenue

Sumner, WA

98390

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Showing 1,519 reviews

June 17, 2021

Service was on a gray Equinox and invoice is for a 1999 carmine Suburban. The service writer couldn't tell the difference? Now the data is all wrong for both vehicles in the records. More

by LROYSE51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Biran Shuval
Jun 17, 2021 -

Sunset Chevrolet responded

Thank you for your feedback. We apologize if there was a mixup with the invoices and would like to make it right. Please don't hesitate to reach out to us directly to discuss the matter. We hope you will give us another opportunity to serve you and demonstrate our commitment to great customer service! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

June 16, 2021

Tommy the sales guy was great to deal with! Ended up paying more monthly than I really wanted but came away with a lot more car than I originally thought. Lovin the Jeep Cherokee Trailhawk! More

by JADE_ALDRICH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy, zdowning
Jun 16, 2021 -

Sunset Chevrolet responded

Jade, Thank you so much for your wonderful review! We are thrilled that Tommy had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Jeep Cherokee Trailhawk, and we thank you for choosing Sunset Chevrolet! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

June 14, 2021

I have been buying vehicles and having service done at Sunset for over 15 years. Mr. Mitchell runs an honest and service orientated dealership. I have sent many friends and relatives to Sunset and wil More

by GMALORIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine
Jun 14, 2021 -

Sunset Chevrolet responded

We are very happy to hear that we consistently provide you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

June 13, 2021

This is the 10th request for survey I’ve received so okay here goes. Couple weeks after I spent over 1,000 dollars for routine maintenance I had to come back for a $500 repair they said was my coil. I don’t More

by MATTSTOTTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
Jul 01, 2021 -

Sunset Chevrolet responded

Matt, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please email us at wecare@sunsetautofamily.com

June 13, 2021

Got the ground effects package installed on my wife’s 2021 LT1 Camaro. Looks awesome! They put me in a loaner so no inconvenience. Thanks a lot Jake and the mechanics at Sunset! More

by ninerfan2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake - Service Advisor extraordinaire!
Jun 13, 2021 -

Sunset Chevrolet responded

Thank you so much for your kind words for Jake our "Service Advisor extraordinaire", and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

June 13, 2021

Very friendly helpful I I did not know what I wanted Mark found the prefect car for me …. He is a outstanding employee.. Thank you!! More

by TRISH_WA65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ball and Cole Taylor
Jun 13, 2021 -

Sunset Chevrolet responded

Trish, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Chevrolet. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

June 12, 2021

Good to their word! Lifetime warranty on the drivetrain. Leaking transmission fixed at zero cost to me.good to know there are still honest dealerships More

by althinman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Jun 13, 2021 -

Sunset Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

June 12, 2021

When customers arrive at the service counter, It would be nice to ask you counter service people to greet customers with a smile.it appears employees do not like working there. More

by BCDG8893
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lady at service counter.
Jun 13, 2021 -

Sunset Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Chevrolet! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

June 12, 2021

I find that Sunset Chevrolet provides good quality reliable service each and every time. The technicians are helpful and friendly. I have been a satisfied customer since I purchased my first new Si More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny
Jun 13, 2021 -

Sunset Chevrolet responded

James, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience, again! Thank you for being a loyal Sunset customer! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

June 11, 2021

Biran has excellent customer service - Service department has come along ways , I hated coming to get my car serviced due to the poor customer service but this time is was outstanding give Biran a shout out More

by nicholsrichelle33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Biran Shuval
Jun 11, 2021 -

Sunset Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Biran and our service team here at Sunset Chevrolet. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

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