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Sunset Chevrolet

Sumner, WA

4.4
1,518 Reviews
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910 Traffic Avenue

Sumner, WA

98390

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Showing 1,518 reviews

September 01, 2021

Fast and friendly service, though a bit expensive for an oil change and tire rotation. Appreciate the convenience and confidence in taking it to a dealer. More

by glenn.kuper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Sep 02, 2021 -

Sunset Chevrolet responded

Thank you for taking the time, Glenn, to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

August 31, 2021

Very friendly, fast and efficient, had an 8 am appointment out before 9am. Waiting area was very clean and also so were the restrooms. Only thing that would have been an added bonus is having c More

by WOODS.ZAVARA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Sep 01, 2021 -

Sunset Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

August 29, 2021

The communication in you service department is poor at best. I was told to drop my truck off on Friday afternoon and it would be done early Saturday i called at noon Saturday to find my truck wasnt even s More

by timburgardt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No clue
Sep 15, 2021 -

Sunset Chevrolet responded

Tim, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Please email us at wecare@sunsetautofamily.com

August 28, 2021

Jake was excellent to work with! Made the process so much easier than I thought. I was in and out in two 1/2 hours! More

by JSMOULDEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake
Aug 29, 2021 -

Sunset Chevrolet responded

Thank you! Jake and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Chevrolet. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

August 28, 2021

Awesome customer service!,friendly cares about the customers needs. Staff was very helpful and made sure we had the van we wanted. I will be shopping there again when I need a new car More

by mikegupholstery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecil w Bruce
Aug 29, 2021 -

Sunset Chevrolet responded

Mike, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new van! All of us at Sunset Chevrolet are glad to have you as a customer. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

August 28, 2021

Very pleasant staff, kept us I formed on the progress of our car. Work was completed on time as promised. Check in and check out was easy to do. More

by RELAXSEW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Biran
Aug 29, 2021 -

Sunset Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Chevrolet! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

August 27, 2021

They fixed the grill as promised, they finished it the same day. it smelled of cigarettes when I bought it, with this also being something that was to be fixed. I thought it would take longer but it did n More

by JBUGMYLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 28, 2021 -

Sunset Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

August 27, 2021

Was concerned when they didn’t give a read on the brake pads. When questioned I was told they only do that when they do tire rotation. Doesn’t sound like the definition of Multipoint and our expectations. More

by MDSEATZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine
Aug 27, 2021 -

Sunset Chevrolet responded

Thank you for your review, and please don't hesitate to reach out if you have any questions or concerns. We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

August 26, 2021

I have always enjoyed wondering around looking at the inventory. Unfortunately there was not much on the lot this time due 2 high volume sales and the pandemic. Even though you tried to vip lowball me More

by messkit425
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
alre
Aug 27, 2021 -

Sunset Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

August 26, 2021

Sales people were friendly and courteous, service department is top notch, and financing was easy and painless. Overall a great experience since this is our 5th vehicle from Sunset More

by Joe_cannon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino, Jake
Aug 27, 2021 -

Sunset Chevrolet responded

Thank you so much for choosing Sunset Chevrolet! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

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