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Sunset Chevrolet

Sumner, WA

4.4
1,518 Reviews
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910 Traffic Avenue

Sumner, WA

98390

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Showing 1,518 reviews

September 05, 2021

The dealership is under staffed causing major delays in work. Can not get work done in a convenient time. If they can't complete work in alotted time they need to warn customers More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Sep 22, 2021 -

Sunset Chevrolet responded

Thank you, Rick, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please email us at wecare@sunsetautofamily.com

September 04, 2021

Sunset chevrolet is a trusted dealer and I don't trust anyother dealer with my chevy equinox. I've experienced excellent customer service since 2012 with Sunset and I trust their expertise. I recommend to More

by crystalbells
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biran Shuval
Sep 07, 2021 -

Sunset Chevrolet responded

Thank you so much for your wonderful review! We are thrilled that we have had the opportunity to work with you again. We are so excited for you to enjoy your new vehicle. Thank you for continuing to choose Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

September 04, 2021

Bought a bumper to bumper warranty and was told that everything is covered. We didn't have to worry about anything. This isn't the first time that I'm being told that things are not covered under my war More

by jorylum
Recommend Dealer
No
Employees Worked With
Jake
Sep 21, 2021 -

Sunset Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. Please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns. Please email us at wecare@sunsetautofamily.com

September 03, 2021

Always excellent service will continue to do business with sunset Chevrolet car comes back same day service most times prior to the time stated.thanks More

by Patolddog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No names
Sep 03, 2021 -

Sunset Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Chevrolet! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

September 03, 2021

Well I drove in and they took everything from me and I went outside and sat well they changed the oil in my truck. The only thing that did not gei filled was the DEF I had to go back and ask why it was no More

by ROSIE8689
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Sep 03, 2021 -

Sunset Chevrolet responded

Rosie, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

September 03, 2021

I get all my work done at Sunset Chevrolet I have for the past 30 years. Straightforward into the point no xxxxxxxx tell it like it is. More

by melhuppert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Dahl
Sep 03, 2021 -

Sunset Chevrolet responded

Mel, Thank you for taking the time to share your thoughts on working with Daniel and our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

September 01, 2021

I like how concerned the person is that takes my call for service. Also how willing they are to work around my schedule. They make me feel important. That doesn't happen at the dealership I used to go to. I More

by grammamt999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Dahl
Sep 02, 2021 -

Sunset Chevrolet responded

We are so grateful that you chose to do business with Sunset Chevrolet! Your experience matters so much to us, and we are happy to see that we fulfilled your expectations. Thanks for coming and we hope to see you again Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

September 01, 2021

fixed all issues as requested, very happy with the service received. As always Christine was super helpful , was able to listen to multiple concerns, and fixed them all. More

by gitfam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
christine warren
Sep 02, 2021 -

Sunset Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Christine here at Sunset Chevrolet. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

September 01, 2021

Everyone at the service counter was very pleasant and well knowledgeable. I'm very willing to take my car back to them anytime I need something. And I'm willing to tell other people about their surface. More

by STORYTELLER716
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Biran Shuval
Sep 02, 2021 -

Sunset Chevrolet responded

Thanks for sharing your thoughts about your experience with Sunset Chevrolet. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

September 01, 2021

Friendly staff, clean bathroom & waiting area. 10/10 recommend. Will be coming back in the future. Quick & got me in 10 mins before my appointment time. More

by SAMANTHAVELZAQUEZ253
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember
Sep 02, 2021 -

Sunset Chevrolet responded

We appreciate your business, Samantha, and our team looks forward to serving you again soon! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

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