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Sunset Chevrolet

Sumner, WA

Overview
Employees
Reviews
Vehicles
4.4
1,518 Reviews
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910 Traffic Avenue

Sumner, WA

98390

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Showing 1,518 reviews

May 20, 2024

I've bought about 4 cars from them and all have been serviced by them. I would not go any place else hood company. More

by swray48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Sunset Chevrolet responded

Thank you for your loyalty, we appreciate your continued business and trust in Sunset Chevrolet. We are grateful for your kind words and are thrilled to hear that you have had a positive experience with us throughout multiple car purchases and services. We look forward to serving you again in the future. Thank you for choosing Sunset Chevrolet! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

May 15, 2024

Now I know why there the number 1 Chevy dealer . You can’t go wrong with sunset. Easiest car buying experience I’ve ever had. Awesome job Team sunset More

by Todd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Sunset Chevrolet responded

Thank you, Todd, for recognizing our team at Sunset Chevrolet as the number 1 Chevy dealer! We are thrilled to hear that you had the easiest car buying experience with us. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

May 11, 2024

knowledgeable, kind, and efficient people serving customers at Sunset. A big thank you to Christine. More

by Pumoonu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Sunset Chevrolet responded

Thank you for sharing your experience at Sunset Chevrolet, we greatly appreciate it! We are thrilled to hear that Christine provided you with exceptional service. We look forward to welcoming you back in the future. Thank you again! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

April 23, 2024

My experience at Sunset Chevrolet is always great. My vehicle was serviced with no issue and the staff is always very knowledgeable and kind. More

by Tmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Garrett
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Apr 24, 2024 -

Sunset Chevrolet responded

Tmar, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

April 18, 2024

Purchase couple of vehicles from dealer always treated like family. Jacob Mayrhofer awesome sales person and great experience showing vehicles and takes his time and making sure you're happy with your pur More

by Marino Alberto Canto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Mayrhofer , Tyler Foss
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Apr 19, 2024 -

Sunset Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Marino. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

April 13, 2024

Easy to make the appointment online. Service person was engaged and very helpful. The service took about forty five minutes. The service report is easy to understand and informative. Ove More

by Ramar56422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Sunset Chevrolet responded

Ramar, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

April 12, 2024

Lifetime warranty is a joke. If you purchase a vehicle from this place make sure they give you all the previous service records or they will find a loop hole to get out of fixing More

by brandon.matison
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Sunset Chevrolet responded

Brandon, we are disappointed to learn this and apologize for any frustration. However, there must be some sort of confusion because many of these statements you are making are categorically untrue. We are happy to inform you that Warranty Protection For Life begins upon delivery (the day you purchase) your vehicle! All that is asked of you upon ownership and as you agreed on the date of purchase, is to perform the manufacturer's minimum required maintenance and keep your records and receipts. Requiring a customer to somehow obtain the service record for a vehicle they had not previously owned is absurd. Again, if you had done the maintenance at Sunset, none of this would have happened. Our team loves the opportunity to give the news when a repair will be fully covered. To date, Warranty Protection For Life has paid out nearly 6 million dollars in fully covered repairs for our customers. If you look at our Sunset Chevrolet website, you will find that it's (to be exact) $5,572,984.39! This figure increases every day. We appreciate your perspective on this, but we simply do not agree with any of the statements you have made. If the service facility you performed the regular maintenance with has the records and receipts, we will be happy to re-submit them to the warranty company. Contrary to your inaccurate comments, it is not Sunset that approves or denies warranty claims. It is a 3rd a party administrator. Sunset takes pride in its transparency as well as upholding the highest standard of customer care. We take customer satisfaction very seriously and want to ensure your satisfaction. If there is anything we can do for you, or if you have any concerns, please feel free to reach out to us directly. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Apr 16, 2024 -

brandon.matison responded

As the automated response would state above there is no confusion. We jumped through hoops for six weeks and they found every reason to void the warranty. Its a complete joke. Highly recommend that you take your business elsewhere.

April 02, 2024

Fantastic as always! They always do great work, very happy with the service. Thanks again! More

by travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Sunset Chevrolet responded

Thank you for the kind words, Travis. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Sunset Chevrolet, we value our customers and we look forward to seeing you down the road. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

March 12, 2024

Great experience buying a new car with Craig! Very patient and listened to everything I was looking for. Explained the Chevy App and all the car features, making sure I was comfortable before lea More

by Dargie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Weidner
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Mar 12, 2024 -

Sunset Chevrolet responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Craig was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

March 04, 2024

Oil change service is completed quickly. Service writers can be grumpy though. One lady is particularly unfriendly and I always try to avoid her. Seems like I’m ruining her day with my prese More

by SilverAdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Sunset Chevrolet responded

Thank you for sharing your feedback with us. We value all feedback as it helps us identify areas where we can improve our services. Providing excellent customer care is a top priority for us, and we will address this concern with our team to ensure a more pleasant experience for all our customers. We appreciate your business and look forward to exceeding your expectations next visit! Please feel free to reach out if there is anything else we can do to take care of you. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

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