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Sunset Chevrolet
Sumner, WA
1,514 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,514 reviews
December 29, 2012
I had researched my vehicle, 2013 Avalanche, thoroughly prior to going to any dealership. After visiting a few Chevy dealerships in the Puget Sound area I was advised by a co-worker to check out Sunset Che prior to going to any dealership. After visiting a few Chevy dealerships in the Puget Sound area I was advised by a co-worker to check out Sunset Chev. Like I always do I researched them online, and submitted my info through my financial institution and one of their preferred dealers was Sunset. Sky Sparling contacted me fairly quickly over the phone, in which case I missed the call as I was busy with my kids. I gave him a call back shortly after giving him the details of what I was looking for. At that time it was a 2013 Avalanche, but had some slight interest in the Silverado. He told me they had plenty of both to choose from and check out. He even sent me build sheets with all options that were installed, listing rebates, and bottom line pricing. A couple days later I packed up the kids and went down to check out their inventory, and to meet Sky. At this time Sky was busy with another customer. I'm a person that hates dealing with different people every time I go to a dealership. DJ Giefer came out to greet me and my little ones. This guy is great, very personable, and knowledgable. I had decided to look at the Silverado, and I fell in love. I think I spent about 3 hours down there test driving, and asking just about every question under the sun, and the occasional xx'ing, DJ had an answer every time. There was just one minor disagreement about the USAA rebate, in which had cleared up after I had left. The great part about these guys is they didn't hound me. I requested them not to call after a certain time, and by god they didn't. The day I went down to do the "deal" was surprisingly pleasant, which was with Sky Sparling. They worked with me to make sure I got the "perfect" Silverado for me. They didn't try to pressure me in getting a truck that was over loaded with crap I didn't want or need. There was no back and forth, back and forth with the manager in another room that you can't see, and waiting for hours upon hours. Sky sat and listed out the options I wanted and got pricing for each one, even scoring me a free dvd player for the back. Even made sure he found every single rebate he possibly could get for me under the sun. Financing was pretty much a breeze as well. I worked with Eric, don't know his last name. I had already gotten financing through my own credit union, at a great rate and he didn't even try to xx me saying he could do better. Flat out said I already had a great rate and he couldn't do any better. I did not get enough on my financing so had to basically resubmit, and they let me drive away that day with the truck. Granted he did draw up paperwork for financing through them just in case. Needless to say, hands down, this was the best car buying experience of my life. These guys really go out of their way and put the time and effort into customer service. I just hope it continues through to service. I would definitely buy with Sunset again, and would refer them to anyone. More
by traviskirby
Employees Worked With
DJ Giefer, Finance Department
November 13, 2012
We had been to several other Chevrolet dealerships before but none were as helpful or generous. We were very impressed with Dave Goeke. He was professional. But most of all he wasn't pushy. He was patient un but none were as helpful or generous. We were very impressed with Dave Goeke. He was professional. But most of all he wasn't pushy. He was patient until we decided we were ready and then found the car we wanted. He was courteous and kind through the whole process. As well as the whole staff that we dealt with. We are very happy with the service add-ons that Sunset gives like free oil changes and car washes. The service staff is friendly and knowledgable. Very happy we went to Sunset. More
by Joseph may
Employees Worked With
David Goeke
October 02, 2012
YOUR SALES DEPARTMENT, ESPECIALLY JIM TRIGGS IS GREAT. ALL AREAS OF THE SALES TRANSACTION WAS FAST AND FRIENDLY. YOUR SERVICE PEOPLE TOOK CARE OF MY ONE AND ONLY COMPLAINT. THE EXHAUST SYSTEM MADE NOISE A ALL AREAS OF THE SALES TRANSACTION WAS FAST AND FRIENDLY. YOUR SERVICE PEOPLE TOOK CARE OF MY ONE AND ONLY COMPLAINT. THE EXHAUST SYSTEM MADE NOISE AS WAS TAKEN CARE OF THE FIRST TIME. GOOD JOB GUYS AND GALS. THANKS JAMES EBERLE More
by JAMES E EBERLE
Employees Worked With
JIM TRIGGS
October 01, 2012
We had visited another Chev. dealer in the area the previous day. Ended up walking out--they didn't have the car we wanted but were willing to have the seats covered in leather, etc. We were on our wa previous day. Ended up walking out--they didn't have the car we wanted but were willing to have the seats covered in leather, etc. We were on our way to another brand/dealer whose car we liked. Decided to stop in at Sunset enroute to the other dealer. Dave Goeke listened to what we were looking for and showed us a 2012 Equinox that had 13,000 miles. It was what we had been looking for, like brand new and after a little bartering, we bought it. We were treated so professionaly by all of the staff. Also treated to breakfast during our orientation. A great experience!! More
by sbyoung411
Employees Worked With
David Goeke
September 04, 2012
We had a great experience buying our 2011 Equinox. I had no idea what kind of car I was looking for but Nick and John did a great job of showing me what was on hand and letting me test drive several before no idea what kind of car I was looking for but Nick and John did a great job of showing me what was on hand and letting me test drive several before making my choice. There was no pressure to buy, they worked a deal I was happy with, they gave me fair trade in on my old car and Mark in finance worked hard to get me great terms on the loan during a holiday weekend. This was without a doubt the best car buying experience I've ever had and I will not hesitate to send friends and family to Sunset Cevrolet! More
by tiyall
Employees Worked With
Finance Department
August 03, 2012
I had check in hand from my bank that Sunset Chevrolet had faxed all paperwork to. Full coverage insurance for 2 1/2 weeks on the vehicle I was purchasing. I was given the run around and not contacted whe had faxed all paperwork to. Full coverage insurance for 2 1/2 weeks on the vehicle I was purchasing. I was given the run around and not contacted when I was told I would be. Bottom line was they wanted more money for the vehicle I was buying. I was finally told they "needed $5000 more for the vehicle" The vehicle is still for sale at their original asking price which is $1800 more than what I had signed papers on. More
by Duke Langley
Employees Worked With
Tyler Foss
July 19, 2012
We were very happy with Sunset until our last visit, which will be our last visit. We brought my Yukon in for service feeling that there was a problem with the transmition, the warranty only had a week which will be our last visit. We brought my Yukon in for service feeling that there was a problem with the transmition, the warranty only had a week left on it. It was kept for a week, no one from sunset called us to tell us anything, we had to call them and at the end of the week we were told they couldn't find a problem and if one come up after the warranty is up we are tough out of luck, we are just going to have to pay for it. So we pick it up and at that time were told we would have to pay $107 eventhough no work was done on the car. It would have been nice if someone would have called ahead of time to let us know. More
by charettas
Employees Worked With
Service Department
June 22, 2012
My husband really wanted me to buy a new vehicle. I had a 2010 Toyota Corolla which I loved. We now have 2 Weimerainers and they take up a lot of space and my car was just a tad to small. My husband wanted t 2010 Toyota Corolla which I loved. We now have 2 Weimerainers and they take up a lot of space and my car was just a tad to small. My husband wanted to go down to Sunset Chevrolet to look at SUV's. I wasn't really excited about buying a new vehicle, but the moment we got out of our vehicle, Dave Goeke (one of the many salesmen) greeted us with smiles, asked what we were interested in and not once was pushy. He let us look around, answered all of our questions. The greatest part for me personally was we took our 2 puppies with us and Dave also let us put them in the back of the Chevy Equinox we were interested in to see how they would fit. Not a lot of places would have allowed that. I can honestly say they have an excellent team, all the way from Finance, to Sales, to their service department. Each and everytime you walk in there they make you feel like you are the 1 and only customer, you leave satisfied. Almost like family. They work with you to get you out the door with the vehicle you want, also the finance department made everything painless & easy. Not only do they offer free oil changes for life, they also now have free car washes anytime. I will say if anyone is interested in buying a new or used vehicle, Sunset Chevrolet would be the place to go. Ask for Dave Goeke and he will take care of you the moment you step out of your vehicle. Dave knows what his guests like and how to help you 100%. Enjoy the experience, you will never buy a vehicle anywhere else. More
by billsterra8605
Employees Worked With
David Goeke, Finance Department
June 11, 2012
My husband and I have been buying vehicles for years from Sunset Chev because the people there treat us like family, even if we are just out looking to see what is new they don't push, they let us enjoy what Sunset Chev because the people there treat us like family, even if we are just out looking to see what is new they don't push, they let us enjoy what is offered. We usually buy because we like the look of something not because it is needed. This time it was 2 2012 Silverado's we are very happy. The service team there are also very pleasant to work with. I went to another dealer and bought a vehicle, I had It less than one week my heart wasn't in it all around it didn't fit me. That was a Sunday the following Friday I went to Sunset Chev and they made it better by putting me in vehicle the sales consultant knew I would love. Sunset Chev is the best! Financing makes it painless they always have the papers ready so we can sign and get out in the new vehicles. Free oil changes are a bonus, although the service dept is friendly and they make it easy to call or stop in with questions. I'll say it again, Sunset Chevrolet is the BEST! Pricing has always been one of the reasons we've been able to almost always have a new car or truck in our driveway! Dave knows what his guests like and how to help them get it! More
by Brenda Rainwater
Employees Worked With
Dave Goeke, David Goeke, Finance Department
