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Sunset Chevrolet

Sumner, WA

4.4
1,518 Reviews
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910 Traffic Avenue

Sumner, WA

98390

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Showing 1,518 reviews

February 11, 2013

purchased 2008 pickup. price fair,staff friendly, however the vehicle had no jack or support tools and ordering needed items near $300.00. vehicle should have basic tools for tire changing included at no ch More

by zooordy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
andrew nielsen
Mar 07, 2013 -

Sunset Chevrolet responded

I appreciate you taking the time to leave this review. Our entire team strives to push past expectations and provide clients like you with an unbeatable dealership experience that can be looked back upon with fond memories. I am glad we were able to get you on your way in your new pickup. Please don't hesitate to contact me regarding any other issues you may have. I am more than happy to speak with you and see what can be done resolve any discrepancies. Sincerely, Tyler Foss - Sales Manager tylerfoss@gmail.com

January 22, 2013

We just bought a beautiful new 60th Anniversary Edition Vet from David Goeke. David spent so much time with us, was very helpful and friendly, has followed through with phone calls to answer questions or g More

by Gary60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Goeke
Mar 07, 2013 -

Sunset Chevrolet responded

Deb and Gary, thank you for taking the time to leave this flattering review. Dave is an invaluable member of our team and will be happy to hear you have such wonderful things to say about your experience here at the dealership. We go above and beyond your expectations to provide you with the most straightforward and pleasurable car-buying experience available. Enjoy your new Vet and please stop by if you ever need anything else. Regards, Tyler Foss - Sales Manager tylerfoss@gmail.com

January 20, 2013

I have bought 2 new vehicles from Sunset, Dave has been the sales rep on both sales. I enjoy his candid, no non-sense style. The 45 mile drive is well worth it. More

by raybo
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Goeke
Mar 07, 2013 -

Sunset Chevrolet responded

Finding a new car is all about making good choices. Employees, like Dave, take great care in working one-on-one with you, as a guide, to help you find the best vehicle to suit your needs. Owning a new car should start with a fantastic dealership experience and I am glad to hear we were able to provide that and even more (2 times over)! We'd love for you to stop by in the future and let us help you with any questions or concerns that may arise. In the meantime you can follow us on Facebook and Twitter for the latest dealership insights. All the best, Tyler Foss - Sales Manager tylerfoss@gmail.com

January 08, 2013

I'm sure like most people I wanted to get more for less. I traded in a 2010 F-150 XLT for a 2013 Silverado LTZ. I like both trucks. I was at a Nissan dealer killing time and saw a truck with 11K off the M More

by charles.funkhouser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Goeke, Finance Department
Mar 07, 2013 -

Sunset Chevrolet responded

We believe ease and understanding are at the backbone of every car-buying experience or, at least should be. Unlike others who are merely interested in making a sale, our entire team is dedicated to working WITH you to get the right car at the right price. Everything from browsing to orientation is of the utmost importance and we take great strides to make sure you leave our lot with all of your questions answered and needs considered. We look forward to seeing you in the future and keeping you updated on Facebook and Twitter. I am glad to hear we were able to get you more for less! Enjoy your new truck. Sincerely, Tyler Foss - Sales Manager tylerfoss@gmail.com

December 29, 2012

I had researched my vehicle, 2013 Avalanche, thoroughly prior to going to any dealership. After visiting a few Chevy dealerships in the Puget Sound area I was advised by a co-worker to check out Sunset Che More

by traviskirby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ Giefer, Finance Department
Mar 07, 2013 -

Sunset Chevrolet responded

It's always wonderful to hear such positive reflections of a visit to our dealership. Everyone on our team puts their best-foot-forward everyday to ensure that customers, like you, have the best car-buying venture available. I am glad you were able to take the time to go through everything with our team members and let them answer any and every question you had. We believe owning a new vehicle should start with a memorable experience at the dealership. It is great that you were able to drive away with your very own Silverado loaded with everything you were looking for! Our doors are always open, if you ever have any additional questions or concerns. Until then, I invite you to check us out on Facebook and Twitter where you can take advantage of exclusive deals, coupons and dealership specials. Regards, Tyler Foss Sales Manager tylerfoss@gmail.com

Mar 09, 2013 -

traviskirby responded

Update: Do not purchase after market stereo through them. Due to the fact they contract out their after market electronic equipment sales/installation to Car Toys, I am not happy with that aspect of the whole process. First I thought I was going to get a back-up camera that was installed similar to OEM in the tailgate. WRONG! They installed a license plate frame camera, cheaper and easier to damage. Gave it chance. I have never known Car Toys to be a company that performs quality installation, or even have good customer service. I thought that being a contract through Sunset their level of quality would be raised....WRONG! After receiving my truck after having a stereo, drop down dvd, and back up camera installed, I noticed that there was a high pitched whine in the speakers that got louder when pressing the accelerator. Usually a sign of a bad ground. Back-up camera would flicker out every time I went over a bump, i.e. backing out of my drive way. Investigated the camera and found that the cable was not secured to anything under the truck, and the excess cable was stuffed on top of the spare tire. Contacted Sunset at this point. Told them I did not want cartoys to touch my truck again. Reasoned with me to let cartoys right it. I hesitantly agreed, wanting a real professional. Put a dvd in the head unit and had it play on the drop down player. Could hardly see it from all the lines in the picture. Pulled head unit out myself to see if I could fix the issue. After finally untangling all the wires I finally just decided to remove it and install the factory unit. After doing so, I started up the truck and the acceleration whine was gone. Sounded great. So, I decided to just pull it all out, the head unit, back-up camera, and USB connector. When pulling USB out I found they mounted it in with the same kind of wood screws I have in my shop. Now I just want to exchange the product in which I will just do the work my self. I am back to my original stance of not letting car toys touch my truck. Also found out that the reason car toys has a contract with Sunset, is that the manager of car toys is related to one of the managers at Sunset. Great business decision there, and then dumping a company that has more experience in after market installation in the country. For the price I was charged for the equipment, I expected a whole lot more to be honest.

Apr 02, 2013 -

traviskirby responded

So after having car toys attempt to correct the issues they created, they completely failed...EPIC FAIL. I praise and thank Sky Sparling for putting up with my nagging, b*tching, and complaining. After going through the hoops I have finally got my stereo/dvd system to work as advertised, and looks completely professional. Thanks to the professionals at ADC Mobile. It took 3 ADC Mobile technicians 4 hours to completely redo my system. 12 man hours that should have been done right the first time. If Sunset listens to their customers, they'll hold onto ADC Mobile. Obviously they are true reliable professionals, not a bunch of hacks tearing up peoples vehicles and over charging people to do so. Great job Sunset and ADC Mobile.

November 13, 2012

We had been to several other Chevrolet dealerships before but none were as helpful or generous. We were very impressed with Dave Goeke. He was professional. But most of all he wasn't pushy. He was patient un More

by Joseph may
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Goeke
October 23, 2012

Came in not expecting to go home with a new car. Got a great deal with outstanding customer service. I am a happy sunset customer. More

by Jhinson1998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 02, 2012

YOUR SALES DEPARTMENT, ESPECIALLY JIM TRIGGS IS GREAT. ALL AREAS OF THE SALES TRANSACTION WAS FAST AND FRIENDLY. YOUR SERVICE PEOPLE TOOK CARE OF MY ONE AND ONLY COMPLAINT. THE EXHAUST SYSTEM MADE NOISE A More

by JAMES E EBERLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JIM TRIGGS
October 01, 2012

We had visited another Chev. dealer in the area the previous day. Ended up walking out--they didn't have the car we wanted but were willing to have the seats covered in leather, etc. We were on our wa More

by sbyoung411
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Goeke
September 04, 2012

We had a great experience buying our 2011 Equinox. I had no idea what kind of car I was looking for but Nick and John did a great job of showing me what was on hand and letting me test drive several before More

by tiyall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Finance Department
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