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Sunset Chevrolet
Sumner, WA
1,518 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,518 reviews
September 06, 2014
Long-term customer We have bought and serviced our vehicles from Sunset Chevrolet for the past 10+ years. Our recent experience ended up being a long and at times trying We have bought and serviced our vehicles from Sunset Chevrolet for the past 10+ years. Our recent experience ended up being a long and at times trying journey (because of the car). Ed Merservey stood by us every step of the way making sure that we ended up 100% satisfied. We didn't exactly make things easy on Ed, but he kept with us making sure that we were happy. That says a lot. We love our Suburban! We will continue to service and buy our vehicles from Ed and Sunset for as long as we live in the area. Thanks Ed! PS. Mike in the service department is the BEST! I 100% trust Mike and his team with our cars! More
by jmarkquart
Employees Worked With
Ed Meservey
August 30, 2014
Excellent Experience and total satisfaction I have purchased 4 vehicles at Sunset Chevrolet with total satisfaction and trust in the company and especially my sales rep, Ed Merservey. I would n I have purchased 4 vehicles at Sunset Chevrolet with total satisfaction and trust in the company and especially my sales rep, Ed Merservey. I would not deal any where else. Trust in your dealer is extremely important to me. Especially after the deal and you find after comparing deals with friends and relatives you find that you did indeed get a good deal. Ed friendly, knowledgeable and continues to work with me long after the sale. More
by dhamwey
Employees Worked With
Ed Meservey
August 15, 2014
Review of Sean Stead Sean worked with us for over a year to find the right vehicle, never pressuring us to make a sale. We knew he would be the one to deal with when we w Sean worked with us for over a year to find the right vehicle, never pressuring us to make a sale. We knew he would be the one to deal with when we were ready to buy because of his professionalism and knowledge of the Chevrolet brand. We had a great experience and love our truck and fifth wheel trailer. We have recommended Sean and Sunset to many people. More
by rlfite
Employees Worked With
Sean Stead, Sean Stead
August 09, 2014
My wife's car I have to say this was a great experience, I had been to two other desrlership before I made it to dave, I was wore out and just wanted to get my wife I have to say this was a great experience, I had been to two other desrlership before I made it to dave, I was wore out and just wanted to get my wife the truck she wanted. It's funny dave actually text me when I was at another dealership. The salesman was trying to sell us something we did want want. When I made it to dave, I explained what we wanted and the price to lol. Thirty min later we were done. He didn't try to hustle us or get over. He listen and got us what we wanted. I would recommend him and I would but and car from him. More
by Aeg435
Employees Worked With
David Goeke
July 26, 2014
Thank You! Kudos to Mike Odom and Tim( mechanic that did all the repairs, my apologies for not catching your last name) in your service department for going abov Kudos to Mike Odom and Tim( mechanic that did all the repairs, my apologies for not catching your last name) in your service department for going above and beyond in getting my Trailblazer SS fixed. Transportation was provided while my car was being fixed. Follow up phone calls were made in what repairs were needed. And the big kicker for me was having my car delivered back to my work since my work day is hectic, definitely wasn't expecting that but was greatly appreciative of the Customer Service. Thank you again for taking the stress out of all this! More
by DLatham723
Employees Worked With
Mike Odom, Service Department
July 26, 2014
Not pleased. Talked with a very helpful salesman on the phone but got a different one when I went in. Mr. Scenck started out very helpful but it soon turned bad. H Talked with a very helpful salesman on the phone but got a different one when I went in. Mr. Scenck started out very helpful but it soon turned bad. He was making very sexual unnecessary comments, maybe thinking that's what women like? I'm not sure. But he was very inappropriate. After reading other Yelp reviews about Mr. Scenck I relieve that this is this salesmans tactic. I would ask for a different salesman when you go, unless you like being verbally and visually harassed. More
by Mcunnings
Employees Worked With
Colby Scenck
July 19, 2014
Best Sales and Buying Experience Ever!!! We recently went to Sunset Chevrolet in Sumner to browse new economical cars; however the new Camaro caught our eyes. After taking it for a test driv We recently went to Sunset Chevrolet in Sumner to browse new economical cars; however the new Camaro caught our eyes. After taking it for a test drive with Lorin, we simply love the car but it didn’t fit my budget. We were then approached by Dave Goeke. He not only listen but was very knowledgeable and knew exactly what we were looking for. I am not sure how he magically found the car for us but he completely made our day. Dave provided excellent service and was also very fair when it came to negotiating the price of the car. I would recommend Dave Goeke to any of my friends!!! KUDOS to you DAVE and Big thanks to Cindy in Finance. Best Sales and Buying Experience ever!!! Thanks, Maggie and Dan More
by mgoodwin65
Employees Worked With
Cindy, David Goeke, Finance Department
July 12, 2014
Epitome of Sleazy Oh the lies! These guys are the epitome of sleazy car sales men (especially DJ.) I have never felt so disrespected in my life. If you are a couple th Oh the lies! These guys are the epitome of sleazy car sales men (especially DJ.) I have never felt so disrespected in my life. If you are a couple that is looking for a car and make decisions together, then look elsewhere. After going back and forth regarding pricing (which was another nightmare) DJ came back with the last offer- which I stated was not acceptable. He then pushed the paper to my bf and said " I thought HE was purchasing the vehicle." This behavior is completely unprofessional. We should not have even been negotiating prices to begin with since Day 1 (we had to go 3 days, since DJ missed our appointment,) we told him that we had a GM number for employee family pricing. He knew this, and said that was fine and we could get it. After the 3rd day, he then comes back and says that the vehicle we wanted was excluded from that pricing. Turns out that was a Lie. I did my research, and it was included, and printed out the paperwork to show it. He then goes to his manager and his manager then says, their dealership does not participate in that program. This would have been fine had they told us this from Day 1. There are plenty of places to buy a car, don't bother coming here. More
by LW30
Employees Worked With
DJ
July 11, 2014
Best experience buying a truck!! John worked hard to get what we wanted and worked on the price to match where we wanted to be. Great experience. Highly recommended!!!! John worked hard to get what we wanted and worked on the price to match where we wanted to be. Great experience. Highly recommended!!!! More
by hafa333
July 03, 2014
Would be hesitant to take a car from them if it was free. We went in there to find out we were either deliberately mislead, or someone doesn't understand what it means when you ask "how much is my payment goi We went in there to find out we were either deliberately mislead, or someone doesn't understand what it means when you ask "how much is my payment going to be", conveniently not including sales tax into the figure. Then we were handed off to another salemen, who seemed to have difficulty understanding the concept of sales tax when paying off my trade in. Then they bring out Jason to talk to us, who was a total SOB to my wife and not willing to sit down and listen, just in a hurry to get us to leave. I can only assume because he figured we were not serious about buying, since it probably seemed we were just trying to lowball the heck out of the price, based on having the audacity to try to get at least somewhere close to the price that we were quoted. Meanwhile he's lowballing the offer for my trade by a good $2000 minimum and telling me it's not worth more than that when I had JUST come from another dealership who showed me the figures for what that model year is going for at auction and had their used car manager take a peak at the car and run it around the block. He refused to discuss anything relating to price and just sat there vehemently pointing at the numbers on the piece of paper and acting like we were the dumbest couple of yahoos to disgrace his showroom in quite a long while, meanwhile we hear other sales folks behind us standing in full public view in the middle of the showroom talking smack about a couple of customers that had just left. My entire experience dealing with Sunset had been FANTASTIC, right up to the time we walked in and were handed off to you to talk price. Then the whole ball or yarn came undone. My experience with Sunset Chevrolet went from "best every, would recommend to anyone and everyone who would listen" to "what a bunch of lying, sleazy SOB's" within about 15 minutes of being there. Then they have the nerve to send me a friendly email saying "hey, haven't heard from you, been trying to reach you". Bull. They have my cell phone number and email, and neither of those have shown any sign of you "trying to reach me" for the last couple of weeks. Beyond that, it was less than a week ago we were sitting in your showroom. The other dealership, only about 15 minutes away, had sent me a pleasant email thanking me for stopping by before we even got to your showroom that day, and you send me what appears to be an automated email from a CMS system a week after I left your place more angry than I've been in a long while after being jerked around for a half hour by a bunch of schmucks that can't get their stuff together enough to give me a realistic view of what the payment would look like for a car? I can GUARANTEE that I will NEVER do business with Sunset Chevroley. I'm buying my Volt from that other dealership, they one who was polite and friendly, and flat out told me there's no way they could do the price that Sunset had originally quoted me, but please let them know details on how Sunset pulls it off so they can compete. I'm quite certain they knew Sunsets business model was "xx them into the car", but they were far too polite to say it. I'll deal with the company that DOESN'T lie to me and isn't a rude to my wife. The only dealings I'll have with Sunset in the future is to blast them on any internet review or survey I run across. Rude, underhanded, sleazy, and incompetent. That's how I would refer to this company, and I'll be darned if I'd support you in any way. I'll be driving my new Volt next week, purchased from people that are professionals. More
by mikecole79
Employees Worked With
Finance Department
