Sunset Chevrolet

Not being able to fix my car. Tried of smoke being blown up my xxx. Have had our car in the service department for over 75 day in the last year. We have been lied to multiple times Tried of smoke being blown up my xxx. Have had our car in the service department for over 75 day in the last year. We have been lied to multiple times and have caught them in the lies. Also why they've had our car there's been damages done to it such as: curbed rim and door dings. Just had it in for an oil leak but they said its not leaking oil, it's residual from when they changed my oil the last time it was in, which is impossible. Because where the oil is coming from there's no way it's from them dripping oil onto the motor during an oil change. I'm also a half a quart low on a brand new car, strange if there's not an oil leak. They said they are here for us, or they're trying to help us but we have not had any positive results yet. We are now taking it to different dealer for service. More

Wonderful shopping and support experiences We just bought our second Silverado from Sunset Chevy and will never buy a truck anywhere else. There is no pressure making the purchase as low stres We just bought our second Silverado from Sunset Chevy and will never buy a truck anywhere else. There is no pressure making the purchase as low stress as possible. My first truck came with lifetime oil changes which was wonderful. And when I had the electric window need some service, after my warranty was outdated but my mileage was still low, they fixed it for free! Their new lifetime drive train warranty in addition to the lifetime oil change convinced us that this was the time to upgrade to 4 wheel drive. I fully support using Sunset for your purchases. More

AMAZING!!! I had an awesome salesman & an amazing experience! I will definitely return to Sunset Chevrolet when I need a new vehicle. I will be bringing me siste I had an awesome salesman & an amazing experience! I will definitely return to Sunset Chevrolet when I need a new vehicle. I will be bringing me sister to see if they can assist her with a new vehicle too! Thank You! More

No communication!! Just as bad as NWMS. You know when I was first contacted by Justin at sunset I thought hey this dealership is an honest dealership that likes to help people out. I was ap You know when I was first contacted by Justin at sunset I thought hey this dealership is an honest dealership that likes to help people out. I was approved for a rig. Which wasn't what I was really looking but he told me to come down and check it out so I loaded my family up and drove 2.5 hours well I test drove it and it was ok but it wasn't what I was wanting. They were very persistent on trying to push me into it. It wasn't what I wanted. As soon as I said that I got attitude and just walked away. well guess what im the one making the payment. When I said I was leaving they finally brought a truck out that was exactly what I was looking for and actually had less miles and was cheaper than the 4runner. They said they could get financing done on that truck no issues. But the truck was still in service so I couldn't take it yet and it would be delivered in a week. Went in put money down signed paper. Greg the other salesman that was working with me kept in contact all week oh yah your truck is done and going to detail. a week goes by I call and say hey is my truck going to be delivered tomorrow. Greg goes umm youll need to contact financing. They haven't gotten you financing. Im like what....After communicating all week you left out the part that this wasn't a done deal....well by law you have 3 days to have financing figured out. Guess what I was only told because I called on the 5th day. (I have a good mind to call the attorney general). Talked to Matt in Finance and he was like um no one communicated with you about your financing...ummm no. He said he was still working on it and would call at 10 the next day. never called I had to call him. said hed call back I had to call him back then he goes yeah I cant do anything for you. Thanks for wasting my time and the money I spent to drive down to your so called dealership. No communication between sales and finance and no communication to the customer. Thanks for getting someones hopes up on a rig. More

Dealership are only as good as there word of there EMPLOYE`S OK this is what happened to me, I Singed papers on a 2008 AUDI A6 on 04/06/2014, Heard a noise I was concerned about, was told service department OK this is what happened to me, I Singed papers on a 2008 AUDI A6 on 04/06/2014, Heard a noise I was concerned about, was told service department would look at and they did said is was normal I was not convinced, so after talk with the mechanic and ( GREG HUEBNER ) Greg told me to take it to the AUDI Dealership and have it checked out, and at the same time he would get the CD for the navigation from the original owner , so I made appointment two days out ,so I called the morning before my appointment talk to TYLER FOSS , Then they did not want ok the inspection at the time of, after hang up on the service dep , TY called me back and took care of the bill, I asked AUDI if I could buy a CD for the navigation , found out the noise was normal and the car did not have navigation would cost about $4000 to install then I called TY back and he suggested after market, then Tyler Foss said no he would get me another car 7 month later NOTHING, not even a call back CALLED SEVREAL TIMES; LAST TIME I TALKED TO TYLER TOLD ME HE FORGOT , AND HE WOULD HAVE HIS GUYS LOOK ,I THINK I HAVE BEN MORE THEN PATIENT VERY DISAPOINTED ,TYLER ( A MAN IS ONLY AS GOOD AS HIS WORD ) IS THAT NOT YOUR QUOTE?? THANKS FOR READING Gust More

Worst Expierence Ever! Since we have bought our truck a month ago, the dealership has had it in their possession "fixing it" more than I have had it. I complained about the Since we have bought our truck a month ago, the dealership has had it in their possession "fixing it" more than I have had it. I complained about the coffee mess ALL OVER the truck when I got it. After they had had it for the first week of my purchase, they said they detailed it several times, yet when I got it back, there was still coffee on the consul, ceiling, and carpet. I brought it back to them last week, saw it driving on the local highway yesterday, and gave them a call. They had someone call me at 6pm to say he didn't know the status of my truck, will call back the next day. I then received a call today with the manager saying that I spilled the coffee all over and they want to charge me over $400 to fix it. Not only do I not drink coffee, this has been an on going issue since we bought it. I will be contacting the Attorney General and accessing all avenues. I DO NOT recommend this car lot to anyone! More

No pressure Working with Dave there was never any pressure. I shopped for about a month. No false deadlines or "sign now" tactics. Also I am confident I got all p Working with Dave there was never any pressure. I shopped for about a month. No false deadlines or "sign now" tactics. Also I am confident I got all possible incentives. They had the dealer installed options installed and ready to go instantly. This is the second rig I bought this year from Dave. More

DJ is the best sales person I have worked with I have purchased at least twelve new cars over the years and my dealings with DJ through the sale and follow up is the best ever. I'm very impressed I have purchased at least twelve new cars over the years and my dealings with DJ through the sale and follow up is the best ever. I'm very impressed with his knowledge and service. You want a good buying experience ask for DJ at Sunset Chevrolet. More

Sunset Chevy Believers! We recently researched several Chevy dealerships, and found that none compared to the service offered by Sunset Chevrolet, in Sumner, WA. The first t We recently researched several Chevy dealerships, and found that none compared to the service offered by Sunset Chevrolet, in Sumner, WA. The first time we met with Bob Fish, he was kind enough to take three hours of his time, one of which was past closing, to answer all our questions. We were just getting a feel for exactly what kind of truck we wanted/needed, and Bob was patient with all of our questions and in answering our concerns. After visiting the dealership a couple more times, we purchased my husband's "dream truck", and Bob took us through every step of the process, from making the major decisions about tonnage to the smallest decisions about underseat storage. When the time came to negotiate a bottom line offer, Bob worked diligently to ensure his managers understood our position, and ensured a fair deal. As is the case with most big purchases, nothing goes off without a little hiccup, such as our delivery date, but Bob stepped up immediately and rectified the situation to our satisfaction. One note of great importance is that Sunset Chevrolet is the ONLY Chevy dealership in Washington that offers a FREE "Lifetime Warranty" on the mechanical parts of the vehicle, such as engine, drive train, etc. This additional attention to detail and backing up their product is what convinced us to purchase from Sunset. We would most definitely buy from Sunset again, and are making it a point to let all our family, friends and neighbors know about the professional and caring team at Sunset, encouraging them to let Sunset meet their future vechicle purchase needs. Thanks to Bob Fish, and his team, we are now believers! More

First Time Customer, family of Sunset for Life! First time purchasing from Sunset Chevrolet, and it was very easy and hassle free. Our sales rep. David Goeke was great at figuring out what kind of First time purchasing from Sunset Chevrolet, and it was very easy and hassle free. Our sales rep. David Goeke was great at figuring out what kind of truck I wanted. He asked detailed questions and didn't try to put me in a truck to get me out the door. Gave me and the wife the keys and told us to take it for a spin, when we returned he asked if we had any questions and never pressured us into anything we didn't want. Was willing to bring in a truck that was 500 miles away because his didn't have the equipment we wanted. But, I fell in love with the color and ride of the truck we test drove. I purchased that truck that afternoon and have had it a little over a month and can't believe the gas mileage I'm getting. Best trip so far 26.9 with the 5.3L! Oh and Matt in Finance got us a great rate too! More