Sunset Chevrolet

Extremely Poor Service Department Absolutely do not buy a vehicle from Sunset Chevrolet. The individuals in sales are great, but you will be severely disappointed once you have to work Absolutely do not buy a vehicle from Sunset Chevrolet. The individuals in sales are great, but you will be severely disappointed once you have to work with their service department. I have had my truck in for service, and almost every visit was a nightmare. 1 visit was an oil change where they also wanted to update my instrument cluster. The technician fried my instrument cluster and I was without my truck for almost 2 weeks. Another visit, I was delayed because my vehicle was blocked in and I couldn't get out. Another visit I noticed my wheel cap was missing and I had to drive all the way back to Sunset to order a replacement cap. The last visit was the final straw. My Silverado was leaking above the drivers side visor. I called to make an appointment, and they needed me to wait 4 or 5 days because they were backed up. The good news was Andy their technician seemed to know exactly what the problem was (XM antennae). When I brought the truck in for service, I was told they would need it for 2 to 3 days. When I asked why, I was told they still have a backup, and in case it wasn't the antennae, they would need time to trouble shoot. I checked my truck in, and was then told it would be a 20 to 25 minute wait for my rental car. 45 minutes later, I went back to the service counter to find the rental car rep chatting with the technicians. I insisted on getting my truck back, and drove away with nothing repaired. I called Gilchrist Chevrolet in Tacoma, and they got me in the next day. What would have taken Sunset Chevrolet 2 to 3 days to fix, took Gilchrist 2 hrs. Gilchrist got my truck right in, fixed the leak around my antennae, performed a recall service on my 4 wheel drive system, and changed my oil in less than 2 hrs. Lifetime oil changes is not worth the pain and frustration of dealing with the Sunset Chevrolet service department. I will pay for the oil changes and take my truck to a true 5 star service department at Gilchrist Chevrolet. More

Loved them Me and my husband loved the service we got at this dealership and will be going back to buy all of our future Chevrolet vehicles through them. Me and my husband loved the service we got at this dealership and will be going back to buy all of our future Chevrolet vehicles through them. More

For over 1-1/2 been outstanding I know everybody has an off day but a service writer should always be courteous. The last time I had my Silverado in for service, I ask a couple quest I know everybody has an off day but a service writer should always be courteous. The last time I had my Silverado in for service, I ask a couple questions and all I got was negativity and talked down too. I have had a very good experience previous, I drive 40 miles each way to get to Sunset and the experience of purchasing was outstanding but I think a service writer needs to Represent the dealership and I am very displeased. More

Not what they seem I bought a "Certified" 2012 GMC Yukon XL. Got it home, a two hour drive, and discovered several issues that hadn't been resolved. I had been told that I bought a "Certified" 2012 GMC Yukon XL. Got it home, a two hour drive, and discovered several issues that hadn't been resolved. I had been told that a leak in the engine compartment had been fixed, yet the transmission line was leaking and needs replacement. A leaking headlight was to have been replaced, but wasn't. Taillights on one side were out. An interior door panel needs to be replaced, an exterior panel needs to have some clips repositioned, and some other interior trim needs repair. Several of these items were identified and was told that they would be taken care of before we were to leave the dealership originally. 10 days since purchase, no call backs, no support whatsoever. Now using a GM dealership close to home and will incur approximately $1700 in repairs and corrections. Some of it is my own fault for not pursuing more aggressively, but reassured by salesperson that they would take care of issues, obviously not, since communication has been primarily one-way and they have been virtually unresponsive. I would not recommend this dealership in anyway, shape, or form other than "buyer beware." This is to follow up on their lack of follow through. Filed a complaint with General Motors and got a couple of calls, but no real action. When Sunset had called about the problems the vehicle was already in a Real General Motors facility where the work was being done. It turns out that this place (Sunset Chevrolet) is worse than originally thought, they not only didn't fix the transmission leak, but also missed a coolant leak. By the way, there was service sticker from Sunset indicating that the vehicle had been serviced, I wonder what they did besides put a sticker in the windshield to tell you when the next service was due, because obviously nothing safety related was done. My final bill for repairs was over $1800 and over $900 was for parts that should have been installed by Sunset Chevrolet prior to the sale of the vehicle to me. All of this is on top of being told by the salesman that Sunset does approximately $2000 worth of repairs and maintenance to their quality used cars to make sure that they're in pristine condition for the new owner. Thanks to Ruddell in Port Angeles, we now have the vehicle we should have had over two weeks ago. To top it all off, it's not a "Certified" GM product. Sunset is very dishonest and unethical and I wouldn't recommend them to anyone. More

Great Experience Sean made my truck buying experience an enjoyable one. He worked hard to find the truck I was interested in at a fair price. He is knowledgeable, info Sean made my truck buying experience an enjoyable one. He worked hard to find the truck I was interested in at a fair price. He is knowledgeable, informative and no pressure. Thanks Sean for making my purchase easy and hassle free. More

Steve found the perfect truck for me! Best car buying experience ever! Steve scoured to find the right car and work a perfect deal. I would highly recommend Steve bishop at sunset chev! Best car buying experience ever! Steve scoured to find the right car and work a perfect deal. I would highly recommend Steve bishop at sunset chev! More

Purchase of a New Silverado 2500HD Diesel Excellent service from Justin on the sales team. Everything was as advertised. Justin was great to work with. The deal was closed with all the deta Excellent service from Justin on the sales team. Everything was as advertised. Justin was great to work with. The deal was closed with all the details I had asked for. More

Best Dealership Ever ! I just want to say thanks to Phil Mitchell and his staff; Bob Fish our salesmen, Tyler the GM, and John - Service Director for stepping up to the I just want to say thanks to Phil Mitchell and his staff; Bob Fish our salesmen, Tyler the GM, and John - Service Director for stepping up to the plate when the customer needed help. I have purchased vehicles from more dealerships in the past than I can count, but never have I been treated so fair and watched as employee’s and staff from the top down, go out of there way for a customer, as they have here at Sunset Chevrolet for me. I purchased a used vehicle here, and like any normal vehicle, it had a few issues after the sale. The difference between Sunset the other dealerships, they truly do care about their customers and concerns after the sale. Many dealers I have used in the past don’t even know your name when you come back, especially if you have a problem. Not here at Sunset, the entire staff went out of their way to take care of me and my family after the sale. Thank you so much ! Dave C More